John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,566 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,566 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had the pleasure of working with Bilal as a mortgage broker on several transactions, and I cannot speak highly enough of the professionalism and expertise. I highly recommend services to anyone in need of a reliable, knowledgeable, and personable mortgage professional. Working with Bilal is always a positive experience, and I look forward to the next time I have the pleasure working with Bilal again.”

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Posted 4 months ago

“I am extremely satisfied re all dealings with John Charcol staff. I mainly dealt with Andrew & David who were very professional and helped in all matters of mortgage application and life cover application. Communication was always excellent and queries answered promptly. I was followed up although I appreciate could not personally advise on some aspects I was given enough advice to make informed decisions. Thank you to your staff & all their help! Would definitely recommend in future.”

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Posted 4 months ago

“After being told by potential purchasers that our home was unmortgageable we spent days in a stunned and very stressful state. Conversations with surveyors, architects and builders gave no clarity to why this should be and more importantly how we could rectify it. In desperation we decided to investigate for ourselves how realistic this statement was and so contacted John Charcol. Thank goodness we did! The broker we spoke to, Molly, was brilliant, she calmly explained how the mortgage market for non standard build properties worked and yes it wasn’t a case of a quick visit to a High street bank but perfectly possible to secure a mortgage. Molly then volunteered to do a sample canvass of our property with her lender database and early the next day reported her findings in clear detail of who would and wouldn’t advance a mortgage subject of course to all the other caveats eg age, income, deposit etc. To say this was a relief was an understatement but what was also immensely impressive is that Molly did this without any other motive than to help understand the position we had found ourselves in. Our original purchasers are still pondering what to do but irrespective of them we will always recommend John Charcol and Molly in particular if ever the question of mortgages arises.”

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Posted 4 months ago

“From start to finish the whole remortgage process was seamless. Emma and Shaun were the perfect team. Keeping me up to date at every stage of the process, and responded to any communication immediately. I would recommend John Charcol without hesitation a real 5 star service !”

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Posted 4 months ago

“Gemma Clarke and Emma Moores gave timely support and amended recommendations when appropriate in renewing my BTL mortgage. There were a few IT problems from the Building Society but we managed to negotiate the issues and we now have a fixed rate for 2 years that meets our needs.”

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Posted 4 months ago

“Great service!”

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Posted 4 months ago

“The service from Shaun to start with was the best iv had from previous experience from other company’s beside the care and service I had from Chantelle was a 10/10 while Everthing was in process she always kept updated with other party’s involved to get the completion done on time and getting all work done on time . Regards Kas”

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Posted 4 months ago

“Shaun and Emma are great. Shaun recommended the suitable products very quickly, and we were able to secure a very good rate before the interest rate increased. Emma was very help during the pre-completion process. Everything was very smooth”

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Posted 4 months ago

“Excellent customer service. Very knowledgeable and managed to achieve everything we asked for. Would highly recommend the service.”

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Posted 4 months ago

“Lisa was really helpful and answered all my questions and got me a great deal. Thanks Lisa 😊”

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Posted 4 months ago

“Lisa is a professional intelligent and charismatic advisor. She listens to what your requirements are and will always suggest the best option for you, I would certainly recommend Lisa to anyone looking for the best mortgage advice!”

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Posted 4 months ago

“I’ve been a client of John Charcoal since 2017 when recommended by a friend for remortgage. I found the company as a whole and especially my Mortgage Advisor Mr. Vuk Micunovic an extremely professional and at the same time very friendly and approachable person. I’ve been dealing directly with Vuk since 2017 and I’ve literally have no words to describe him than an absolute gentleman, always at ready for help. I just completed my remortgage deal assisted by him and it was literally done within a week. Highly recommend Vuk as a mortgage advisor and the company John Charcol for mortgage and remortgage processing.”

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Posted 4 months ago

“Louise Brown… the Tina Turner song comes to mind… “she’s simply the best… better than all the rest… better than anyone… anyone we’ve ever met…” So professional, patient, on-it. Can’t recommend highly enough and we’re clients of Louise’s for life. Thanks Louise!!!”

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Posted 5 months ago

“Friendly staff, kept informed at every stage and the deal was right for us. We have used this company several times and they always deliver great service, thank you”

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Posted 5 months ago

“I was referred by a friend and I am glad I decided to go ahead with my mortgage needs with Dipak Shirsat from John Charcol. Dipak helped us secure a new mortgage on a property and re-mortgage our current home, the whole process took nearly 6 months. The professional attitude he had and his level of patience is simply unbelievable. He worked on our case as if it was his own mortgage, gave suggestions at every key stage of the mortgage, made us understand between choices, answered all questions patiently, never once sighed or rushed us in to the process. He is a gem, very smart, a lovely human being and an asset to John Charcol, understanding the customer needs/situation and helping them in securing their home is not an easy thing. I highly recommend Dipak to anyone, if you are in a complex mortgage situation and still want to get the job done perfectly, reach out to him. He will work his magic ! Thanks Dipak from the bottom of my heart !!”

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Posted 5 months ago

“My personal situation - foreign income and being over 70 - meant that it was extremely difficult to find a mortgage. However John Charcol rose to the challenge and found at least 2 providers within the space of 48 hours. Not only that but they also found Life insurance to cover the mortgage. I cannot thank them enough. They are highly recommended!”

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Posted 5 months ago

“This is the first time I have requested service from John Charcol for my property re-mortgaging, and it has been a wonderful journey with Mr. Dipak Shirsat. From the first moment he picked up my initial phone call, I knew he was the person who could resolve my complex situation. He is incredibly intelligent and remembers every small detail of my case. I felt like he was always on the same journey with me, navigating through all the challenges. He was always there, listening and understanding my issues, and actively seeking solutions. Dipak showed great passion for his work and empathy towards me. He is undoubtedly one of the top professionals in the country. Despite being busy with other customers, he was always responsive and punctual whenever I contacted him. My case took more than two and a half months to reach the desired outcome, demonstrating his remarkable perseverance. I cannot imagine how anyone else could have helped me as effectively, and I am immensely grateful for his assistance. His exceptional service far exceeded the associated fees.”

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Posted 5 months ago

“Paul Corcoran at John Charcol worked with my girlfriend and I throughout the whole process, explaining every detail step by step and helping us understand everything. He went above and beyond to support us with extra advise and direction around the whole buying process as well, would absolutely recommend using their services!”

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Posted 5 months ago

“My partner and I were due to remortgage this year; Athavan from John Charcoal advised us every step of the way, he made the whole experience much less stressful with his fast replies and friendly nature, and even managed to save us £280/month! We honestly couldn’t have expected a better service. Will definitely be reaching out to him for our next remortgage. Thank you Athavan!”

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Posted 5 months ago

“This is my second re-mortgage with John Charcol and Gordon exceeded our expectations. I’m sure I will use their services again , and will be recommending them to friends and family .”

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Posted 5 months ago

John Charcol is rated 4.9 based on 2,566 reviews