John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,662 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,662 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nicholas Morrey helped arrange our remortgage allowing us to compare the deals available on the open market before choosing to stick with our existing lender through a product transfer. Throughout the process Nick clearly explained the pros and cons of the 2, 3 and 5 year fixed deals available to us while also advising us on the wider context of the current mortgage market. I would thoroughly recommend Nick and John Charcol to anyone at the end of their fixed mortgage deal who is looking to remortgage, either by switching or sticking with their existing lender, to save money - 5 Star / A+ Service”

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Posted 7 years ago

“What a pleasure to deal with John Charcol team! Our mortgage advisor has found us best possible mortgage taking into account our needs and expectations. He processed our application very quickly and helped us out to go through the process swiftly. We were pleasently surprised with the level of commitment to our case. We were assigned a case handler who was chasing our solicitor and kept us in the loop on regular basis. Excellent communication, commitment and knowledge of the process - we are grateful for the invaluable help during the whole house purchase process! Definitely recommend!”

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Posted 7 years ago

“Excellent service. I did not know about the financial service of John Charcol before. I found them from internet. I am glad I contacted them and they assisted me to find a suitable buy-to-let mortgage.”

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Posted 7 years ago

“Great service throughout.”

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Posted 7 years ago

“They were patient and understanding of my situation, always kept me informed and went the extra mile.”

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Posted 7 years ago

“Simon and Georgia kept me up to date on all aspects of my mortgage, they were helpful and explained all things in detail. When they said they would call back they did so. In short they were customer focused and it was a pleasure doing business with them.”

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Posted 7 years ago

“As a company director, arranging my mortgage was not as straightforward as it is for some. Randeep at John Charcol was a consummate professional, understood the challenges and worked with us to get things in place. Communication was excellent and Randeep's dedication and care, along with that of his team was first class. I cannot recommend John Charcol highly enough, they are superb and reliable. Thank you.”

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Posted 7 years ago

“Stephen, was very good at understanding our needs and efficient at coming up with good alternative mortgage ideas. Always friendly, professional and clear in his responses to us and asking for information in a timely manner.”

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Posted 7 years ago

“Regular updates and contact whenever needed”

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Posted 7 years ago

“Professional and timely , very proactive in the coordination of some complex processes. I would recommend strongly.”

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Posted 7 years ago

“JC provided me with a mortgage that I was very happy with and, due to circumstances, in a very restricted field.”

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Posted 7 years ago

“Very good service and advice. Good tracking of the progress of the loan and immediately informed of anything additional we needed to do, thus saving time. Very quick from application to advance, very very pleased.”

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Posted 7 years ago

“John Charcoal provided an excellent service. As I work in the banking industry and my husband is a GP our situation wasn't simple plus we were simultaneously buying a property and making our existing one a buy to let. We also had only a 4 week exchange period which was supported by the excellent service our brokers provided. One week into discussion our advisor Aaron had left, however his assistant Megan Betts was absolutely amazing. Her response rate was quick, she was a pleasure to deal with and both the estate agent and lawyer were very complimentary about her service. In fact you could not even tell that she was an assistant as she had so much substance about her and where she was uncertain was honest and open. Thank you Megan and we will definitely be using you again in the future.”

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Posted 7 years ago

“I've had other brokers before but I can definitely say Nahid has been the best. He gave me a great deal of help every step of the way, nothing was too much, Nahid always took my calls, or called me back quickly if I needed a question answered. He also helped me when trying to appeal a mortgage valuation, going onto google street view to compare properties locations, to make sure I had the best case possible, he really went above and beyond. I was supported by him throughout the whole process and he always gave me a straight answer to questions which is hard to come these days. I felt a hundred percent confident he knew what he was doing and really valued his judgement and opinion. It was nice to find someone who is so good at their job. Chantelle was also fantastic in dealing with a property remortgage and property purchase. She kept in constant contact and was often answering questions before I even thought to answer them. Chantelle kept on the cases of all parties involved with the purchase right through to completion and kept things moving. I don't believe the property purchase would have got through to completion without Chantelle and Nahid. Myself and my sister have bought four other properties but this fifth one was definitely the hardest and without the expert advice and hard work of Nahid and Chantelle, would not have happened. I will definitely be returning to John Charcol to help me purchase future properties and I hope that Nahid and Chantelle will still be with your company, as I will be asking for them to deal with my case. Nahid and Chantelle are real assets to your team. A huge thank you to them.”

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Posted 7 years ago

“From penny to Tom excellent service at keeping me informed from Day one till completion. Thanks. By the way tell penny she's been promoted to a pound??”

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Posted 7 years ago

“From the beginning Cathy was hard to reach. We have been working with her for five months now, without success, and have given up. She doesn't answer her phone, instead you get a recorded message to send her an email. Except that she doesn't give her email address! She said right away that our best route for refinancing would be to roll over with the existing lender ... but never told us the endless series of additional information that would be needed. Her excuse always was "they've never been this bad", or "I didn't know they would ask for this". Surely a professional broker should verify what is needed, tell us, check it's all in order, and proceed to the finish, not muddle through hoping for the best. I used John Charcol for my first property years ago and had great service ... now I will think twice before using them again.”

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Posted 7 years ago

“From the very beginning Alex and Tom worked hard to get me the best mortgage offer for the mortgage that best suited my requirements. They have saved me a small fortune. I was very impressed with the service so much so I have asked the team at John Charcoal to look into other areas of my personal finances where they can help me”

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Posted 7 years ago

“Prompt responses and succinct advice. Regular communication with progress updates was very helpful.”

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Posted 7 years ago

“Excellent interview to select the products with all options clearly laid out with an understanding and appreciation of our needs and wishes. Good liaison with JC through the initial application - when it was rejected another lender was found quickly and we proceeded to completion very quickly.”

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Posted 7 years ago

“Kept me updated on a daily/weekly basis either by telephone/email. Answered any questions fully and was extremely happy with the timescale of the transaction.”

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Posted 7 years ago

John Charcol is rated 4.9 based on 2,662 reviews