John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.87

4.9 Rating 2,570 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,570 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t fault the service provided by Samm. Kept informed of progress, any issues dealt with quickly, and has ensure so got the right product for what I need.”

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Posted 9 months ago

“Stephen is amazing - I’ve used him for 10 years now and wouldn’t go elsewhere. Thanks Stephen!”

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Posted 9 months ago

“Alex was amazing as always with her tenacity, and thoroughness in finding me the best possible mortgage to suit my circumstances. I can’t recommend her highly enough, and will be coming back again, and again.”

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Posted 9 months ago

“Thanks so much to Mark and Samm for their advice and help throughout the process. Both have kept me informed and really went the extra mile to get me the best deals available. I would absolutely recommend John Charcol.”

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Posted 9 months ago

“Shaahid and Louise were a formidable team, providing great service and high quality advice. I'm the third family member to choose to work with them, and they have always produced the goods. Well done John Charcol for employing such excellent staff.”

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Posted 9 months ago

“Razz and Amanda and all the team at John Charcol have gone above and beyond in helping us buy our first buy to let property. They ensured that we understood the terms of our mortgage and translated any jargon that was easy to understand. They provided a seamless and efficient service and kept us updated about our mortgage. Razz and the team at John Charcol Jewellery Quarter Birmingham ensured that we received the best rates that were available considering our circumstances. We can’t praise everyone at John Charcol enough. It has been a pleasure to use them as our brokers and look forward to working with Razz and everyone at John Charcol on our next property purchase.”

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Posted 9 months ago

“Great service and flow of information. Would highly recommend.”

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Posted 9 months ago

“Thank you Ashish and Hollie for such a fantastic professional service. We would highly recommend the John Carcol mortgage brokerage service. Thank you again.”

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Posted 9 months ago

“From the moment we picked up the phone at the enquiry stage we knew we had made the right decision with John Charcol. Paul Corcoran dealt with us from the start in a clear and understanding way. Paul called when he said he would called and emailed when he said he would email. Both oral and written language has been clear and concise and customer friendly. Our mortgage has been agreed verbally and now in confirmed in writing. Next month we are at the point of exchanging contracts. Speedy, efficient service. I would whole heartily endorse using John Charcol.”

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Posted 9 months ago

“The best ever keep the excellent service, l m one very happy client thank you John Charcol and staff. Special thanks to my Advisor Hazvi YOU are the best”

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Posted 9 months ago

“John Charcol offered me a variety of options for my remortgage, and talked me through the different deals so that I felt I was making an informed choice of the product I finally chose. They worked with me and helped move the transaction along when it became a little slow at one point. I feel supported from start to finish in the process of a remortgage and fully recommend their services. Leigha has been a star.”

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Posted 10 months ago

“Iain Pithers from John Charcol was extremely helpful and persevered to ensure I was successful through a very complex mortgage process as my property had many challenges that needed to be overcome. I would definitively recommend John Charcol if you are struggling with mortgage providers and seeking good advice from experts.”

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Posted 10 months ago

“Alex Hart has once again gone above and beyond for me. As a self employed contractor in an unusual industry I really needed expert service. Alex has provided this . Finding me the right mortgage, staying on top of the fluctuations of the market to get the very best rate. Her communication is speedy and precise. I found Alex a pleasure to deal with.”

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Posted 10 months ago

“My wife and I have been using David Pudney at John Charcoal for our last few mortgage applications. David has always been extremely helpful and explains all of the options available in an easy to understand way, with the lowest rates on offer. But with our latest mortgage application, David went above and beyond in obtaining a competitive mortgage for us as my wife had issues with her credit rating. I would highly recommend John Charcoal for your mortgage advice.”

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Posted 10 months ago

“James gave fantastic advice. He was quick in responding to any queries and he put my mind at ease. Would recommend.”

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Posted 10 months ago

“Samm has been absolutely brilliant. Really helpful and she went above and beyond when required and was very timely in responses”

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Posted 10 months ago

“Great communication from Michael Williams, start to finish. Very supportive when my house purchase took a lot longer than anticipated. Will definitely come back in the future!”

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Posted 10 months ago

“Thanks Hazvi Chimbetete for the excellent service you offered. I appreciate your level of professionalism and the depth of knowledge you possess on mortgage markets, this was really useful in getting our application right first time. Throughout the process until we got the mortgage offer , you were always on top of the situation with our application, navigating through some of the tricky and complex questions as first time buyers on skilled work visa.”

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Posted 10 months ago

“I would like to commend the excellent service provided by Karol Wolosiak. I was a first time buyer, at age 66 - I thank Karol for his patience at various confusing times in the purchasing process. Also for sourcing a mortgage for me, despite rather unusual circumstances.”

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Posted 10 months ago

“I had an amazing experience getting my mortgage through John Charcoal. I had discussion with Andrew Ireland who helped secure the mortgage, he also updated me with new rates as they improved. He was very helpful. Excellent service”

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Posted 10 months ago

John Charcol is rated 4.9 based on 2,570 reviews