John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,639 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,639 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thomas Bridle has been great throughout the process of exploring and implementing various insurance policies. More than happy to work around my busy schedule and always helpful and friendly. Would recommend without a second thought.”

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Posted 5 months ago

“Steven Prior was solution-oriented and responsive thought the lifecycle of this particular transaction, and remains a trusted professional advisor over a longer relationship.”

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Posted 5 months ago

“Re-mortgaged with Dan, excellent service throughout the process and was always on hand when I had any queries. Highly recommend.”

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Posted 5 months ago

“Andrew Smith was fantastic, he couldn’t have been more helpful throughout and was always there to answer any query or worry and pick up the phone without hesitation. Very grateful to him for all his help”

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Posted 5 months ago

“Excellent service from Leigha and Paul, extremely professional, knowledgeable and customer focused. Made the whole process of working through a complicated double mortgage scenario stress free. Also impressed with the various mortgage options that were offered. Thanks once again , keep doing gods work”

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Posted 5 months ago

“Really clear, friendly, and trust worthy”

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Posted 6 months ago

“Nathan at John Charcol is amazing! Such fantastic customer service and very supportive. It really is rare to find an individual that offers such an exceptional level of service. He is extremely knowledgeable, comes back quickly and takes the pain out of a confusing and complex landscape. I will always recommend him to others and would definitely use him again should I require mortgage broker services again in the future.”

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Posted 6 months ago

“Seamless process from start to finish. Well trained staff members as well all round from the admin, to the mortgage broker, to the insurance team. Worth the price you pay.”

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Posted 6 months ago

“Just used John Charcol for the 3rd time for my mortgage and protection insurance and always find them easy to do business with and super efficient. Happy to recommend”

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Posted 6 months ago

“John Charcoal have provided me and my partner with a very prompt, professional and friendly service and have taken care of our every need. I am very happy with the service provided by Mohit Patel, and would definitely recommend to family and friends.”

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Posted 6 months ago

“Stephen was clear, concise, friendly and polite at all times. I was very happy with the advice and the product he found for me. Thank you so much for making the process simple and stress free.”

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Posted 6 months ago

“Tom, in the protection advice team, was incredibly helpful. He was so patient to run through everything with me, given that it was my first time doing this before. He answered all my questions and made sure all the information was correct and gave me the best option for my circumstances. Would highly recommend using them for Life Insurance and Critical Illness advice!”

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Posted 6 months ago

“This was our first property purchase. Hazvi was really helpful with explaining the mortgage process in full, advising us as we started to get familiar with the process and then helping us get a great offer. Tom set us up with mortgage protection and he was so helpful with providing illustrations and discussing our options with us. Both were very informative and responded to our many queries throughout the process, which helped to ease our anxieties along the way. I would highly recommend them!”

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Posted 6 months ago

“Lisa was great from start to finish. It was my first property purchase, and she was extremely attentive throughout. Highly recommend.”

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Posted 6 months ago

“Samm talks on a personal level and takes an active interest in me as a person as well as a client. I feel she has my interests in mind during our discussions.”

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Posted 6 months ago

“I cannot recommend Iain Pithers of John Charcol highly enough. Our first enquiry to Iain more than two years ago and he has kept in contact and advised and mentored us ever since, until we were ready to move. A challenging set of circumstances for a mortgage application (age, ex-patriate, etc.) and Iain Pithers always optimistic; always ready to share invaluable personal experience advice. A great communicator and a brilliant and expert mortgage adviser. Thank you Iain for a great job, superbly well done.”

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Posted 6 months ago

“Very happy with Raza.Great service.Got me good deal.Highly recommended.”

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Posted 6 months ago

“John Charcoal were very professional and prompt in the service they provided my partner and I. I am very with everything they have done for us, I would definitely use them again and recommend them to friends and family.”

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Posted 6 months ago

“Ezra and Eniko were great from start to finish. They managed to sort me out a specialised mortgage quickly and efficiently and kept in contact with me throughout the whole process. I will definitely use them again for my future endeavours”

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Posted 6 months ago

“John Charcol have been life-savers for me. Both the mortgage team (Sophia) and Ryan Goodall and Emma Moore from the Life Insurance team have been absolutely outstanding. Super-efficient, competent, knowledgeable, creative, responsive, kind, very patient and have gone above & beyond in sorting out brilliantly both these areas of my life which were more complicated than the average case. Honestly I don't know what I would have done without them. Whatever commission they make from the service providers is more than deserved. I cannot recommend them highly enough”

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Posted 6 months ago

John Charcol is rated 4.9 based on 2,639 reviews