John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,567 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,567 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leigha was very helpful and always very quick to respond to any queries that I had.”

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Posted 5 months ago

“Iain and the John Charcol were brilliant from start to finish. A very professional service from start to finish and one I would highly recommend.”

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Posted 5 months ago

“Great service helping me with a mortgage renewal. Dave Pudney was always so helpful answering my many questions and moving quickly to ensure we secured a good rate. Would definitely work with them again and can't recommend highly enough.”

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Posted 5 months ago

“Mark Francis was great! Can’t fault his service at all. Very patient, explains everything thoroughly and really does put you at ease. Would highly recommend”

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Posted 5 months ago

“Leigha is a credit to John Charcol. We were very anxious that we would find a good deal due to my husbands bankruptcy 7 years before, but Leigha got to work on finding us a great deal and made the whole process straightforward and stress free. Thank you for all your help. Highly recommend”

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Posted 5 months ago

“Brilliant service and I would highly recommend Samm Walker who was fantastic throughout!”

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Posted 5 months ago

“James Clark was very helpful and patient in taking the time to find products to match our requirements and explain how these work. He was very professional throughout and I would recommend his services.”

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Posted 5 months ago

“Actually listened to my needs/concerns and then researched my cover/ protection before suggesting alternatives, which in the end have saved me money.”

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Posted 5 months ago

“Michael Williams was extremely professional, courteous and knowledgeable. I couldn’t have bought my dream house without him. Thanks again.”

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Posted 5 months ago

“I had an extremely pleasant experience using John Charcol. Thank you very much, Karol Wolosiak, for the efficient, friendly, and professional service you provided. I would definitely recommend Karol if you are looking for a great mortgage advisor.”

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Posted 5 months ago

“I used Paul's services via John Charcol to remortgage my main home - I found paul to be very efficient and knowledgeable in finding me the right lender that suited my requirements; thus the remortgage application process was very smooth. Paul was at all times very professional during the remortgage process - keeping me informed and updated at all times. I have already recommended Paul to friends and family and would not hesitate to use his services again.”

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Posted 5 months ago

“Never use this company. We were completely misadvised, verbally instructed to pay for a survey that was not required. We were then told that the advisor was 'no longer with the compny' and John Charcoal took no responsibilty for the incorrect advice nor compensated us for cost of survey as no written proof could be provided.”

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Posted 5 months ago

We always strive to deliver the best service and outcomes for our customers. We apologise that our service did not meet your expectations on this occasion. If we can assist you in the future, please do not hesitate to contact us. - Robyn

Posted 4 months ago

“Fantastic service from Josh and David. David was super helpful helping me review my current life insurance and finding me a more suitable quote. We really helped me to understand the process and did all the work for me! Thanks David. Josh has been a superstar helping us fix our mortgage rate, his communication has been exceptional throughout. Both gentlemen have gone above and beyond to help us, they are both extremely knowledgable with the industry which made me feel at ease.”

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Posted 5 months ago

“Fantastic customer service from Paul Corcoran I am very impressed with the service”

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Posted 5 months ago

“Paul has always been very good in every consultation. Very helpful, patient and approachable. Highly recommended 👌”

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Posted 5 months ago

“John has helped us out with our mortgage for the last few years. He is clear, excellent at explaining things, has detailed knowledge and can offer the best deals! Thank you very much, John! Judey and Carl.”

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Posted 5 months ago

“I have very good experience with John Charcol company. They provided excellent services to me regarding my recent purchase. They gave excellent solution for my each and every minor query. I would strongly recommend to John Charcol. Specially thank to Mr. Paul Corcoran for great help to complete this purchase.”

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Posted 5 months ago

“Thorough understanding of our situation and needs. Plenty of choice with expert advice and the pros and cons of different products. Steve has an amazing memory and brings personal warmth to his extensive knowledge. He also moves quickly to get things in place. A true professional.”

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Posted 5 months ago

“John Charcol (LEIGHA R MCSHANE), I cannot recommend this broker enough!!! I had the absolute pleasure of working with Leigha R McShane and had a fantastic experience working alongside her to secure a mortgage on the property we were purchasing. Leigha's consistent professionalism and awesome service ensured our journey in purchasing a property was stress free and smooth sailing. We did hit a few standstills with our lender which Leigha was able to resolve instantly, within the same day on all occasions by referring us to the relevant companies to have checks completed which were required by the lender. Throughout the whole process Leigha was a star as she supported us from application to completion and provided us with updates almost daily. Leigha, also supported us with arranging life cover and building insurance which proved how knowledgeable she was and clearly went above and beyond to ensure we had everything we needed in order to complete ASAP. Me & my Family can't thank you enough for all the support you have provided and we all look forward to working with you again in future. Thanks Again !!!!!”

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Posted 5 months ago

“I was in a very strange situation work-wise (I am a PhD student with many temporary contracts), but Mufazzal Choudhury still managed to get the exact mortgage I wanted, with the exact duration! Thank you, Maz!”

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Posted 5 months ago

John Charcol is rated 4.9 based on 2,567 reviews