John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,658 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,658 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Magicians . Mark was able to come with a plan so we could keep our current house and buy another . Which I thought was impossible. Side note I had bad credit”

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Posted 6 years ago

“I have been very impressed with the efficient service provided by Scott Barron at John Charcol. Scott's obvious experience and attention to detail reassure me that my case has been concluded competently. I will not hesitate to recommend John Charcol in the future.”

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Posted 6 years ago

“Mark Nicholls and Scott Hodder made our remortgage smooth and trouble free with efficient handling of any queries and regular updates. Many thanks to you both.”

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Posted 6 years ago

“Jonathan Alvarez Herrera was a very personable, helpful and knowledgeable mortgage advisor. Very good customer service and managed to help us save money.”

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Posted 6 years ago

“Excellent service,I would like recommend. Thanks”

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Posted 6 years ago

“It Was Very Helpful And Make Sure On Time.”

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Posted 6 years ago

“Massive thanks to Sarah and Ann for getting our mortgage sorted in such an efficient manner. Professional throughout the whole process and as first time buyers really helped us to navigate the house buying process - would definitely recommend and hope to use again :)”

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Posted 6 years ago

“They kept us informed ever step of the way, never made me feel silly with any questions I had. I have used John charcoal before and I will Defo use you again”

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Posted 6 years ago

“Great prompt and attentive service, meeting our mortgage needs efficiently.”

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Posted 6 years ago

“Early last September, Erin Hine and Hayley Sydes responded within in an instant to a mortgage enquiry from me. "This should be very straight forward" Erin said and indicated that we could have it all sown up in, ooh, under four weeks. Little did the pair know the number of hurdles and obstacles that would be put in their way to delay and frustrate them in closing the deal. But diligently, calmly and resolutely, the couple soldiered on in the face of client inefficiency, prevarication and indecision - exacerbated by a very obstinate accountant. Eventually, all finally relented and in a way no one ever thought possible, suddenly the whole thing came together in a matter of moments and voila the deal was done. Erin and Hayley were a joy to deal with, ever positive and polite, they never let the endless delays get the better of them. They are a credit to John Charcol and it was my great privilege to have them looking after me, as without them, I'd be no further forward than I was six months ago. Thank you Erin and Hayley!”

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Posted 6 years ago

“This is the 4th time I have used John Charcol and they gave a great service again. They are always very knowledgable and give excellent advice. I would not hesitate to recommend them.”

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Posted 6 years ago

“very good service, helpful adviser who kept on top of the whole process from start to finish”

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Posted 6 years ago

“I was very happy with the service. I was kept informed of developments. I am really pleased with the mortgage that was sourced for me.”

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Posted 6 years ago

“Very focussed and efficient.”

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Posted 6 years ago

“We have used John Charcol several times since the company was first formed and have always been impressed by their product knowledge and professional client service. Now as pensioners looking for an interest only remortgage the options were very limited. To the rescue once again John Charcol. Sarita Varma used her extensive product knowledge to find us the right product with very good financials. She made the process stress free and handled the whole transaction with the professionalism we have come to expect from Charcol. Katie Paterson supported Sarita and kept us fully informed of progress throughout the process and answered our questions promptly. We believe Charcol provide excellent value for money based on their extensive product knowledge and customer service. We will be using them again. Thanks Sarita and Katie.”

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Posted 6 years ago

“Kept informed all the way through, very proactive -great service from Marina DaLomba!!”

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Posted 6 years ago

“Very happy with the way in which John Charcol arranged my mortgage. I would have just stayed with my current lender if it were not for the assurances of Harry Limburn that he could get me a better deal with a different lender and he did just that! Both he and Tom Clifford kept me up to date with proceedings so I was never in the position of wondering what stage we were at. Thank you Both!”

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Posted 6 years ago

“Very impressed with the service provided by John Charcol. This is the 2nd time I have had a mortgage arranged by them and they continue to provide the same reliable, professional service at a very reasonable price.”

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Posted 6 years ago

“John charcoal make a process which can be quite daunting, very straight forward and their products always are value for money.”

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Posted 6 years ago

“Having used the services of John Charcol before, I didn’t hesitate in contacting them again for my most recent mortgage needs. While there is obviously a broker charge to pay, they’re able to source some great deals and handle the whole process very efficiently for you. At the end of the day, you get what you pay for. I will definitely be using their services again, and wholeheartedly recommend them.”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,658 reviews