John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,640 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

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4.9

Based on 2,640 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hayley McShane was very helpful throughout our mortgage application process. She explained the options for our non-standard situation very carefully, actioned things/responded to queries very quickly at all times and overall made the process significantly more efficient and less stressful.”

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Posted 1 year ago

“As usual Karol Wolosiak was super helpful. I appreciate his professional advices based on big knowledge and experience. Karol is easy to communicate with and can explain complicated financial processes in understandable way. I am very happy with his help and highly recommend his service.”

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Posted 1 year ago

“We worked with Mark Brazier at John Charcol and I could not recommend him as a Broker enough. Our situation was unique and Mark found us the best rate, and was super responsive and went over and above throughout the whole process. Thank you!”

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Posted 1 year ago

“Mark Brazier was incredibly helpful from start-to-finish, in what was a protracted transaction in a challenging lending market. Thank you for all your help guys! We will be using you again for sure. Best, Morgan”

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Posted 1 year ago

“First time buying a house and Sanjay made our experience getting a mortgage seamless. He explained everything in details and was impressively fast in completing. Would recommend John charcoal to my friends and family.”

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Posted 1 year ago

“Karol from John Charcoal has worked tirelessly to arrange my remortgage despite numerous challenges. I am very happy with the service provided and would not hesitate to recommend him to friends and family.”

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Posted 1 year ago

“Randeep was extremely supportive over a protracted transaction and incredibly accessible. His expertise and market knowledge was invaluable in ensuring a great result on my property purchase. I am very pleased.”

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Posted 1 year ago

“Having previously worked with the very helpful Paul Butlin at John Charcol when taking out our first mortgage, I retuned to the company for help with sorting out our mortgage as we wished to move home. This time, we’ve had the pleasure of working with Kurt Spooner and Leigha McShane, whose praises I honestly cannot sing highly enough. Kurt has been nothing short of awesome when it comes to being on the ball professionally with his knowledge and advice, and also for being a really solidly supportive advisor in the midst of the chaos of moving house! It has felt throughout that Kurt has truly had our best interests at heart and I feel I wouldn’t have got more sound advice or a better mortgage rate anywhere else. Plus, he and Leigha are lovely people to boot! I’ll definitely be coming back to John Charcoal in the future and hope to work with Kurt and Leigha again.”

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Posted 1 year ago

“I can't recommend John Charcol and their services highly enough. My Mortgage Adviser Julie Harris was a massive help throughout the whole process and went above and beyond in dealing with any queries I had as well as offering advice to help keep me at ease with the whole process. The communication was excellent and Julie was extremely professional and knowledgeable throughout and always very approachable and generous with her time. Thank you!”

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Posted 1 year ago

“Amazing service from start to finish, due to my overseas work and employment John Charcol were professionally capable to navigate and offer me a very competitive UK mortgage. Highly recommended to any overseas expats or UK nationals living/working abroad.”

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Posted 1 year ago

“As expats seeking to invest in our first property in the UK, we had the pleasure of working with Michael Alberts from John Charcol, and he has been nothing short of extraordinary in his support throughout the entire process. Michael's wealth of experience in the industry, coupled with his empathetic approach and proactive work ethic, made the entire process a breeze and helped to ease the stress of making difficult decisions. If you're looking for someone who is dedicated to delivering the best possible outcome for you, we highly recommend Michael. Thank you for all of your hard work! I could not recommend Michael enough!”

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Posted 1 year ago

“David was very helpful and always professional, even with the "silly" questions - all answered as well. I would highly recommend David at John Charcol to anyone looking for any help with mortgages.”

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Posted 1 year ago

“A wonderful mortgage broker service. I dealt with Gordon and Emma, both of whom were amazing - so helpful, so full of great advice, and couldn't have been more accessible and friendly. I will definitely make sure I use them for any mortgage related transactions from now on! Very happy customer”

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Posted 1 year ago

“Our mortgage broker Julie Harris from the Birmingham branch was absolutely amazing. Julie kept in regular contact with myself and answered every question we had. She went above and beyond what was expected and became the driving force behind the purchase of our property.”

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Posted 1 year ago

“John Charcol are great. Paul & Leigha were extremely helpful and guided me through every step of the remortgaging process. Very happy with their service and would recommend JC to anyone looking for (re)mortgage expertise.”

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Posted 1 year ago

“Julie Harris (Birmingham) was fantastic and handled everything for us from the moment we had an offer accepted on our house. She and the whole team were always available if there was any question throughout the entire process”

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Posted 1 year ago

“Shaahid Quinn was an amazing adviser.”

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Posted 1 year ago

“Samm is brilliant .. she is always smiling and accommodates as per her clients schedule. It was great to interact with her.”

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Posted 1 year ago

“We started with a no fee broker and got left in the lurch so we switched to John Charcol. I heard they had a good reputation for handling more complex cases and they didn't dissapoint. Shaahid was very knowledgeable and experienced and advised me very well. He's a hardworking chap and didn't leave me waiting around for an answer. Shaahid saved me money too by renewing the offer when the rates had gone down as I was buying at the most expensive time where rates were concerned. The customer service in general was great. Once the mortgage offer was received Katherine took the reigns and she was fantastic. I didn't need to chase anyone Katherine was on the case 110% shepherding all parties towards completion copying me in to all the emails so I could see all the developments without having to pick up the phone to anyone. Thank you both again for a great service and for keeping going when the first house fell through. I would certainly recommend you!”

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Posted 1 year ago

“From the moment we contacted JohnCharcol we received excellent customer service. All members of staff were clear and transparent on every step of the way with the mortgage application/Life Insurance. The representatives were patient, knowledgeable and went above and beyond to address our needs. We thank Samm, Oliver and Cristian for helping us along our journey!”

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Posted 1 year ago

John Charcol is rated 4.9 based on 2,640 reviews