John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,667 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,667 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My contact was Stephen Brown Fantastic service can not praise enough, my family will be doing more business for sure AAA”

Helpful Report

(London) - Posted 8 years ago

“They have contacts that can make difficult mortgages possible. More room for negotiation as opposed to direct applications to banks which can be inflexible.”

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Posted 8 years ago

“Celeste Harris was simply brilliant - very calm, took time out to really explain the options available to us and made sure that we got the best deal available. Great communication throughout the re-mortgage process and a we are happy customers.”

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(Southampton) - Posted 8 years ago

“Efficient and very friendly service. Always kept informed of how my case was progressing.”

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(Southampton) - Posted 8 years ago

“Excellent efficient service from Cathy and Gosia for which I thank them both. This level of personal service blows away the high street banks and other like lenders. Will be using you again very soon.”

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(London) - Posted 8 years ago

“They provided very prompt and efficient service, and came up with a mortgage solution that was extremely closely tailored to our quite specific needs.”

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Posted 8 years ago

“Having heard about John Charcol on the Radio 4 Today programme, I rang them. Brilliant service, very professional, and once we had got our heads around navigating their website interface, our remortgage application went very smoothly. Highly recommend them.”

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(London) - Posted 8 years ago

“Outstanding, professional customer service.”

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(Southampton) - Posted 8 years ago

“John Charcoal make changing or obtaining new mortgages easy for the client , as they have everything in hand, and as they are dealing with these things daily there is no worry , nothing gets forgotton !”

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(Southampton) - Posted 8 years ago

“They found me the mortgage I wanted”

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Posted 8 years ago

“Very slow, difficult to get to person who is dealing with it. Basically, I am going to be honest and would not hesitate to say that it is a legal factory.”

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(Southampton) - Posted 8 years ago

“Great service. Fantastic advice made the whole experience quick and painless.”

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(Southampton) - Posted 8 years ago

“Listened to my needs and recommended the right product . Kept me informed throughout the process of my Re mortgage”

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(Southampton) - Posted 8 years ago

“After initial scepticism I was impressed with their attitude and informative process giving me peace of mind, very helpful and made the whole thing easy, I would recommend to anyone especially for special requirements or where confidentiality is important, very pleased thank you”

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(Southampton) - Posted 8 years ago

“Very helpful from the initial application to the end of mortgage process.”

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(Southampton) - Posted 8 years ago

“Sharon kept us informed at every stage”

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(Southampton) - Posted 8 years ago

“Made it a lot less complicated and done most off the work for me. Really great people”

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(Southampton) - Posted 8 years ago

“Help with everything”

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(Southampton) - Posted 8 years ago

“No worry done it all outstanding”

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(Southampton) - Posted 8 years ago

“All staff were courteous, prompt in dealing with my business, and refreshingly free of rapid sales patter. Information was given with care and followed up to make sure it was understood and satisfactory. My case was not easy but it was sorted with the minimum of fuss and at great speed.”

Helpful Report

(Southampton) - Posted 8 years ago

John Charcol is rated 4.9 based on 2,667 reviews