John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,655 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,655 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had the pleasure of using John Charcol for the purchase of our first home. They made everything so simple for us. From sourcing our mortgage to finally getting us over the line on completion Day. Norbert and Samantha worked tirelessly. They chased our solicitors at every opportunity and kept us up to date on a daily basis. If one of them wasn’t in, they handed over to a colleague to make sure there was continuity at all times for us. I would definitely recommend John Charcol and I would certainly not go anywhere else myself.”

Helpful Report

Posted 3 years ago

“Really happy with the service. Samantha was professional and explained everything clearly”

Helpful Report

Posted 3 years ago

“Razz was great to work with, he kept me fully updated throughout and worked hard to provide me with exactly what I was looking for. Razz kept his patience as i asked for many alterations/amendments with the mortgage offer so it was suitable. He was superb at advising me of what was needed and what to expect as it was my first mortgage! Would 100% recommend!”

Helpful Report

Posted 3 years ago

“Randeep from John Charcol was amazing, provided really great service by being very helpful and made the whole mortgage process easy and stress free. I would highly recommend Randeep and John Charcol for any mortgage advice.”

Helpful Report

Posted 3 years ago

“Excellent service. Tiara and Emily helpful and friendly, dealing with both major and minor queries with unfailing patience. Emily did a great job in pushing Harpenden despite their tardiness. Keith & Jasmine Ward”

Helpful Report

Posted 3 years ago

“Myself and my partner have recently used John Charcol to acquire a mortgage and we have received exceptional service. We received support from Reiss Brians. He has made every step of the process very clear to us and was always on hand to answer any of my questions. He went above and beyond to make sure we were happy, given that we were very nervous about the process as first time buyers. We would 100% go to him again for any future mortgage advise, and will be recommending him to our friends and family.”

Helpful Report

Posted 3 years ago

“Just completed my third remortgage, In as many months using John charcoal, As per my previous review, I stated how reluctant I was to use large broker , But with Emily Gould who I think is the best ,the effort she put in is truly great, I had quite tight deadline, She constantly kept me update Even when things were tough. The office in Southampton were also very helpful with copying documents Kathrine was very efficient getting docs back to Emily And last but not least thank you to tiara Hardy for support during the process”

Helpful Report

Posted 3 years ago

“I would definitely recommend John Charcol, we have received an exceptional service from Daniel Dordan-Pike and Samantha. Very efficient and experts in their fields.”

Helpful Report

Posted 3 years ago

“Sam Walker and Kevin Lachasseigne have been incredible during the process of my first time buying. They’ve been very fast replying and are always there when I need advice. Highly recommend!”

Helpful Report

Posted 3 years ago

“Fantastic service from Randeep at John Charcol. Help me secure a mortgage as a new director when other providers could not. Communication was always prompt snd clear with what was required. Excellent service all round.”

Helpful Report

Posted 3 years ago

“Randeep Sodhi went the extra-mile and a bit more to accommodate all my demands and needs. Very patient and knowledgeable. I felt support throughout. I’ll recommend him in an heartbeat.”

Helpful Report

Posted 3 years ago

“Damian has been very helpful, encouraging and kind. My wife called him hundred of times asking questions and advise He got us the Mortgage when other companies were not interested I will recommend and reference Damian to all those who want to step on the property ladder Now we have our family home”

Helpful Report

Posted 3 years ago

“Razz provided fantastic support throughout the whole process, Customer service is second to none. We thought applying for a mortgage was going to be very stressful but thanks to Razz this was not the case. Highly recommend.”

Helpful Report

Posted 3 years ago

“Daniel Dordan-Pike is exceptional. Quick, effective and proactive with everything from start to finish. We discussed my options on Wednesday afternoon and he had me a mortgage offer by Friday Morning of the same week!!! Unbelievable, never going anywhere else again! Then his support staff, Samanatha Walker and Samantha Remfry where just as good - Totally top draw company and people.”

Helpful Report

Posted 3 years ago

“This company are the best, They are very professional and supportive, during the process of buying our own house, from the first step to the final step, Adrian has been very helpful, when I am confused or don't understand anything, I will give him a ring and he picks up straight away as i called him. Adrian and Megan have been of a very great help, updating us and most especially the challenging times when we almost gave up, they were there to support us. I recommend John Charcol and I will use them again and again. Thank you guys you are so amazing.”

Helpful Report

Posted 3 years ago

“I worked with Lawrence to find both (i) a mortgage for a new house purchase and (ii) to put in place a let-mortgage on my existing flat. Lawrence delivered a great result and was quite simply outstanding throughout. I would recommend him to anyone (and have!)”

Helpful Report

Posted 3 years ago

“Razz was our mortgage advisor and was great from the outset! He took on board everything we asked for and was able to secure us a product that suited our circumstances. Razz was always on the end of the phone for reassurance throughout our whole buying process, even when I was having a meltdown when our exchange of contracts fell through although this wasn't even his remit! thankfully with his calming voice and professionalism he reassured me it was just a blip, we are thankfully is our dream home and we have Razz to thank massively for all his help guidance and support on our journey. Highly recommended and we will definitely be in touch in the future, Charcol you have a diamond in Razz 🙂! ⭐⭐⭐⭐⭐”

Helpful Report

Posted 3 years ago

“I spoke to Manny about possible mortgage options. The service was excellent. Very knowledgeable. It was great to receive that level of service. I have high confidence in taking things forward.”

Helpful Report

Posted 3 years ago

“We recently completed the purchase of a home with Sarah Dormer acting as our mortgage broker. She is wonderful! From our first conversation in 2019 when we were just thinking of buying a home, to helping advise us throughout the pandemic in 2020, and into 2021, Sarah has been incredible. As first-time buyers we felt like she was truly invested in our success. She and her colleague Michelle were quick to respond to any question or update to our mortgage offer, so much so that our estate agent asked if she could refer Sarah's details to her other clients. Buying a home can be stressful and uncertain, but we always felt confident that Sarah and Michelle could help guide us through it. Thank you so much!”

Helpful Report

Posted 3 years ago

“Louise Cheatle and Daniel Dordan-Pike have been extremely helpful and diligent in getting our sales and purchase complete, even with he mortgage company putting a spanner in at the last minute! thank you both for always being available and following up to ensure the mortgage was sorted out.”

Helpful Report

Posted 3 years ago

John Charcol is rated 4.9 based on 2,655 reviews