John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,656 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,656 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service , chased both solicitors and estate agents all through process , would definitely use again.”

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Posted 5 years ago

“Outstanding customer care. Arranged best mortgage on offer with zero hassle. Would recommend to all”

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Posted 5 years ago

“Faultless service from initial contact through to completion - I would thoroughly recommend this company. A huge thanks to Rebecca Law who was in constant contact throughout the process, with a friendly call/text or email.”

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Posted 5 years ago

“Continuous support even when things were not going so well”

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Posted 5 years ago

“Brilliant service - Sarah even came to my office to talk things through. All the follow up arrangements were then very smoothly handled by Fiona and the team. Many thanks all!”

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Posted 5 years ago

“Absolutely thrilled with the service and communication from Nicole and Fiona. This mortgage would never have happened if this diligent and hardworking team hadn't guided us through it. There were holdups with other parties and several complications and Nicole and Fiona have chased and clarified things to make sure everything stayed on track. I have already recommended John Charcol to several friends. Communication was excellent and we were given updates regularly and never afraid to ask "stupid" questions which were explained in plain English. We are so grateful for the service we have received.”

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Posted 5 years ago

“Scott Barron and his team (Stephanie & others) made the whole process easy, explained everything and kept me informed at every stage. Scott managed to get me a formal mortgage offer 8 working days after I initially contacted him. Brilliant wouldn’t go anywhere else!”

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Posted 5 years ago

“Really good experience in what turned out to be a quite a drawn out process, Nick and Cristian were extremely proactive and keep a good line of communication throughout. Would definitely recommend.”

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Posted 5 years ago

“You lost a star because my mortgage was held up by a very poor performance from Hodge solicitors. However, Maisie Ryves saved the day with her cool, calm and professional manner. Time for a pay rise and promotion for Maisie?”

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Posted 5 years ago

“I have had excellent service from Jessica and Holly. Efficient and professional. Keeping me informed at all stages of the process and informing me what I need to do. Thank you.”

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Posted 5 years ago

“First rate service from Razz. Several frustrations with the lenders valuer meant the process was significantly delayed. Razz was available with daily updates and was in constant contact throughout to keep me updated with how things were progressing. Would highly recommend!”

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Posted 5 years ago

“We have just come through a nightmare of a transaction with one solicitor and the lender causing so much stress, anxiety and financial loss. However, Charlotte and Tom from Charcol managed to get us through the ordeal in the end.”

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Posted 5 years ago

“Professional level customer service on buy to let and residential mortgages and remortgages for about 10 years. Lawrence Bolarinwa is fantastic and the execution support from Toni Ireland extremely good, chasing agents and solicitors.”

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Posted 5 years ago

“Norbert and Steph at John Charcol couldn't have been more helpful, finding solutions where others had tried (not tried) and failed. Fantastic customer service, quick decisions, great follow ups with the lenders, what more can you want. Worth every penny of the fee. We wholeheartedly recommend to anyone who needs mortgage.”

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Posted 5 years ago

“Once again, John Charcol’s staff made getting a buy to let remortgage simple and good value. Great communication at all times and very efficient.”

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Posted 5 years ago

“Absolutely awful, advised my mother into an abusive financial situation with a new partner after my father died. Advised her to give up a mortgage with only £10'000 outstanding so that her new abusive partner could go onto the deeds of her property whilst she took out over £100'000 in a bridging loan to fund his own personal endeavours. Failed to ask my age and if I was a contributor to the home, their advice lost us our entire inheritance from my father's estate. Avoid at any and every cost. We will never recover from their interference and enabling of a physically abusive, financially abusive and coercive man. I am shocked beyond belief by the lack of care of two vulnerable women. Their emails and correspondence fail to address these issues even when raised and they accept a person with no legal relationship to my mother borrowing money against her property to which he has no claim. I am disgusted by this company and their employees”

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Posted 5 years ago

Hi there, We are extremely sorry to hear that your family have been left disappointed with the service and contact they've have had whilst using John Charcol. We take every review and all feedback seriously and will use it to prevent this from happening again. As this is a review on behalf of your mother - we would like to better understand what happened and how we can resolve this for them. Are you able to email me at marketing@johncharcol.co.uk with your mothers reference number and who they were speaking to? Many thanks, Katherine Sellwood

Posted 5 years ago

“From the start of my application I felt Charlotte Adams was on my side! She sourced a competitive mortgage really quickly and Charlotte and her colleague Molly Blacklidge were on hand at all times chasing matters along to bring the mortgage to completion which had involved quite a delay due to the complexity involved in registering a newly converted property with the Land Registry. I'll definitely be using John Charcol in the future.”

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Posted 5 years ago

“The customer service I experienced was of the highest level and with a personal touch. I was very impressed by the wide range of knowledge I was presented. Very professional and personal experience made the whole process extremely easy and methodical. I would definitely recommend to anyone I meet.”

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Posted 5 years ago

“Sergio Constantatos and Fiona Allan - what a fantastic team. These guys fixed 3 mortgages for us - this allowed us to buy a forever house without selling first. These were large loans but fantastic rates from high street banks with v low fees. We avoided the need to go to private banks with 10s of thousands in fees. The process was demanding and we joked that they ended up knowing more about us than we did about each other!! Really professional and thorough advice always presented with a great sense of humour. We would recommend John Charcol , Sergio and Fiona without any hesitation. Happy days Doctors Mike and Naomi and 5 kids. !!”

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Posted 5 years ago

“We had quite a complex case and I have to say that the service we received from Steve Molina, Hayley Sydes and Tim who dealt with our original enquiry has been exceptional from start to finish. If you are looking for a mortgage or loan, no matter how complex your circumstances please look no further!”

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Posted 5 years ago

John Charcol is rated 4.9 based on 2,656 reviews