John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,667 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,667 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A prompt response with a proposal that matched my requirements which was completed quickly.”

Helpful Report

(Southampton) - Posted 8 years ago

“A very professional service with all the representatives I had contact with especially Lisa Rolfe and Riza Jerusalem. We would definitely recommend John Charcol to get the best mortgage deals for people in financial difficulties.”

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(Southampton) - Posted 8 years ago

“Both Steven Prior and Matthew Daly were superb and went the extra distance to get our application processed before the festive period, and kept us informed throughout. We commend the service they provided, with our thanks.”

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(London) - Posted 8 years ago

“Excellent service from start to finish. Thank you. We would definitely recommend the team at John Charcol, and their partners.”

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(Southampton) - Posted 8 years ago

“Faced with the over demanding requirements of the existing remortgage regulatory regime, and a very disappointing experience with several banks, we reached out to John Charcol- and Angela Darko- to see what could be done. After assessing our situation, Angela talked us through options and made a recommendation with which we agreed. Angela's knowledge of the market and how to secure an excellent mortgage deal was exemplary.”

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(London) - Posted 8 years ago

“I had the pleasure of Angela Darko as my consultant who deserves an award for outstanding service. The details of my mortgage she explained with clarity. Her expertise is second to none. Patient, efficient and knowledgeable. As a result, the process was seamless. Thank you!”

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(London) - Posted 8 years ago

“fairly straightforward”

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(Southampton) - Posted 8 years ago

“Very professional service with all the representatives I had contact with.”

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(Southampton) - Posted 8 years ago

“We had a very good mortgage advisor Donna-Gail Linsdell”

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(Southampton) - Posted 8 years ago

“They were extremely patient with a complicated mogage, kept me informed throughout the process, ( huge praise for Helen), and got me the best deal on the market.”

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(Southampton) - Posted 8 years ago

“Excellent communication throughout the process.”

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(Southampton) - Posted 8 years ago

“Great service from staff that are focused on getting a good result, good communications, good products and an understanding of my needs as a customer.”

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(Southampton) - Posted 8 years ago

“Remortgaging made very easy , supported and informed Thanks to both Sarah and Chantelle who actually felt like friends throughout the process”

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(Southampton) - Posted 8 years ago

“We managed to get a good deal on our remortgage and were kept informed at every step.”

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(Southampton) - Posted 8 years ago

“great service”

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(Southampton) - Posted 8 years ago

“The staff dealing with my case Sarah and Louise have been brilliant throughout. My case had several complications and took a while to complete but they never gave up on me. They were friendly helpful and supportive throughout every stage and I valued their expertise and commitment to my customer needs. Thank you for your super service.”

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(Southampton) - Posted 8 years ago

“Even though i did not get my preferred solution, not the fault of John Charcol, JC did get me the second best result, which saved me money. Jordan Moore was great and very helpful.”

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(Southampton) - Posted 8 years ago

“Nothing was to much trouble. Brilliant service and customer care.”

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(Southampton) - Posted 8 years ago

“They were always some one you could get hold of and if they say they call you back they did all the staff really friendly and helpful would use again without a doubt”

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(Southampton) - Posted 8 years ago

“Very Easy to deal with, good communications update. All in all very satisfied.”

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(Southampton) - Posted 8 years ago

John Charcol is rated 4.9 based on 2,667 reviews