Login
Start Free Trial Are you a business?? Click Here

John Charcol Reviews

4.9 Rating 2,661 Reviews
98 %
of reviewers recommend John Charcol
4.9
Based on 2,661 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read John Charcol Reviews

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Efficient and easy to deal with. Also proactive in handling remortgage application
Helpful Report
Posted 7 years ago
Very attentive and professional
Helpful Report
Posted 7 years ago
Very helpful, both Dave & Tom were very professional, excellent friendly help.
Helpful Report
Posted 7 years ago
Came up with sensible proposals and followed through, chivvying us along politely when we were being slow or producing the qrong documentation.
Helpful Report
Posted 7 years ago
Everything was taken care of, it really was a complete service
Helpful Report
Posted 7 years ago
100% comitment. Very pleasant staff (Kiran & Tom). Very easy to talk to.
Helpful Report
Posted 7 years ago
Tina Patel was brilliant. She organised two mortgages for us. However the process for one of the mortgage applications (Through John charcoal recommended solicitor) took too long, for a simple BTL remortgage.
Helpful Report
Posted 7 years ago
Dealt with re-mortgage without any problems
Helpful Report
Posted 7 years ago
Amir was incredibly patient and very helpful and professional..he made home visits, office visits and took out of hours calls .. Both Mia and Amir kept me up to date every step of the way. I will get Amir in for a full review soon. Well done 10/out/10. Monica Moody
Helpful Report
Posted 7 years ago
The whole process with you has been extremely efficient, organised, slick and I have been very impressed with your process. Your online portal is superb making your communication brilliant. I would 100% recommend you and hope to work with you again on our next remortgage. Tonyx
Helpful Report
Posted 7 years ago
by reducing my monthly mortgage which was excellent, supported me all the way and your service was quick, simple and catered to my every need by being supportive. My agent was fantastic and I thank her very much.
Helpful Report
Posted 7 years ago
Excellent service- very prompt, responsive and kept us updated throughout the whole process without us needing to chase. John Charcol made the whole mortgage application procedure so much easier and we would certainly use them again in the future.
Helpful Report
Posted 7 years ago
You found us an interest-free mortgage at under 2% fixed for five years and served as intermediary between us and NatWest to secure it, even though I work abroad and am not paid in sterling.
Helpful Report
Posted 7 years ago
I can not express my thanks john charcol in a simple statement, from start to finish they have supported me fully, there has not been an issue that they have not resolved, my thanks go to chantelle and steve, thank you, you honestly worked with me and kept me informed all the way though this process, i will highly recommend you moving forward, I would like to give special praise for chantella she has supported me fully though this process and made me fill like a person not just a number, i can not thank you enough for your kind support and assisstance
Helpful Report
Posted 7 years ago
Hi , This is the 3rd time I have used John Charcoal ,and you make it happen every time ! Thanks Donna-Gail and all the team for your continued ability to deliver ! Very very pleased
Helpful Report
Posted 7 years ago
Dave Cornford was professional, informative, easy to talk to and friendly. He explained the process in detail and made every effort to answer my calls and emails promptly. I have no hesitation in recommending John Charcoal.
Helpful Report
Posted 7 years ago
Tom Sandell made everything very easy indeed. I had been dreading the process of applying for a mortgage, but thanks to Tom it was the easiest part of the whole house-buying process.
Helpful Report
Posted 7 years ago
Pravin Varsani took ages to contact me, was too busy to be very interested and ended up advising me to take what I now realise is a very poor deal. He did not tell me that a second lot of solicitors would be required by VIDA for a debenture and this would cost me a further large fee in addition to my main solicitors. I find it ridiculous that, at the age of 69, having had various mortgages for 45 years and with £1.5million in equity in my property investments, I have to pay for 2 solicitors to appraise me of my responsibilities on taking out a mortgage. I would not use you again and would advise others against John Charcol. I am paying your fee VERY RELUCTANTLY.
Helpful Report
Posted 7 years ago
Brilliant professional service from start to finish. Communication was transparent and efficent.
Helpful Report
Posted 7 years ago
From the very start Tom was incredibly helpful, talking us through what was needed and acting quickly when we found a property. He was always responsive and a reall fantastic communicator. He worked really hard to make it as simple as possible! Towards the end Isabelle was brilliant as well, with all the help offered. Thanks! Would definitely recommend.
Helpful Report
Posted 7 years ago
John Charcol is rated 4.9 based on 2,661 reviews