John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,659 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,659 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really thoroughly searched the market to find us the right mortgage for us and have stuck with us through the remortgage process to the end to make sure all going smoothly.”

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Posted 6 years ago

“It’s my absolute pleasure to recommend John Charcol (Kathryn & Tom) Their knowledge and expertise as a mortgage broker was excellent Along with there undeniable talent, they have always been an absolute joy to get in touch for advice. they managed to foster positive discussions and bring the best mortgages to the table. Without a doubt, I confidently recommend Katheryn & Tom as a dedicated and knowledgeable broker and an all-around great persons.”

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Posted 6 years ago

“A very professional service provided by John Charcoal from beginning to end. No wonder I keep coming back to John Charcol since 1987.”

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Posted 6 years ago

“Bruce Anderson dealt with my case. He has advised upon & arranged mortgages for myself and my family. Every time his professionalism shines through. He kept in touch throughout the process & was there to help maintain momentum when need be. Thank you Bruce.”

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Posted 6 years ago

“After a very unprofessional and inept performance by one of the Charcol team, the situation was rescued and rectified by his superior, who was extremely pleasant, helpful and efficient.”

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Posted 6 years ago

“This is the second time I have used John Charcol to re-mortgage and each time the process has been as smooth as possible. After the initial paperwork had been collated and sent to them they arranged the dissemination of these documents and everything progressed to a very satisfactory conclusion. Probably be back in three years time.”

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Posted 6 years ago

“Sener Topal has been reliable, clear, efficient and helpful explaining everything in terms that I understood, without ever being patronising. He seemed always available even during unsociable hours throughout the mortgage process. I'm extremely grateful for the level of support I received. I have no hesitation in recommending Sener and this service.”

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Posted 6 years ago

“Sarah Norman finds good deals even in difficult situations involving expats making it possible to achieve what we wanted.”

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Posted 6 years ago

“Have helped me with a development loan and remortgage on a complex new build - great quality responses in a timely manner from everyone on the John Charcol team!”

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Posted 6 years ago

“Very cooperative and helpful throughout the whole process. I would thoroughly recommend.”

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Posted 6 years ago

“Sener was always helpful, pleasent and profesenal.”

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Posted 6 years ago

“Nine months of excruciatingly slow and non-responsive dealings with this specific broker. Although the outcome was positive in that eventually they delivered a decent rate, the painstakingly poor experience is one I wouldn't like to repeat again. The money we lost during the whole process (which from experience could have been completed in a more reasonable 4 months) of transferring our mortgage across was hefty. I can only put this down to the particular broker, and not JC as a company, as we had dealt with other brokers at JC in the past who had been positive, efficient and helpful.”

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Posted 6 years ago

“Extremely helpful staff in all respects from telephone calls to finding a very good deal with lowest interest mortgages”

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Posted 6 years ago

“For the excellent, profesional and seamless way that Sarita Varma successfully arranged a remortgage for our property from first contact to completion. Please see following the e-mail sent to Sarita on completion of the re-mortgage:- Dear Sarita, Thank you for your confirmation of completion, and we wish to thank you so very much for the excellent service you have give us in the whole process of securing this re-mortgage. I can only say how much of a pleasure it has been to experience your professionalism and expertise throughout the process. I would really hope that you will be able to assist us to secure a more attractive deal from the Ipswich BS prior to the current fixed rate expiring. Please feel fee to make contact at the appropriate time when this will be applicable. I confirm as you request that I am happy for you to take the outstanding client fee of £350. Once again, thank you for everything you have done for us over the past few months, it has been a pleasure to have had the benefit of your services. With our best regards, Doug & Susan”

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Posted 6 years ago

“I expect someone quoting for a mortgage to use the facts i supply them with not my current payments.”

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Posted 6 years ago

“A big thank you to Kathryn and Hayley for all your hard work. They couldn't be more helpful and made life very easy for me. From start to finish very professional and I would definitely recommend them.”

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Posted 6 years ago

“I have nothing but full praise and admiration and a huge thank you to John Charcol. From my initial ‘general enquiry’ phone call through to an email confirming completion of the house purchase the team at John Charcol have kept me fully informed with the progress of my mortgage application every step of the way. In particular a huge thank you to Reena Ved (London office) for swiftly and very efficiently processing and submitting my application and to Katie Paterson (Southampton office) for being very efficient and keeping me frequently up to date....Full marks and thank you to John Charcol, I thoroughly recommend them!”

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Posted 6 years ago

“I had a great experience working with Stephen Brown from John Charcol. He made a great job and it was a pleasure to work with him!”

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Posted 6 years ago

“simple easy straightforward no nonsense advice from start to finish”

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Posted 6 years ago

“I had to chase the lender after hearing nothing back from JC, despite chasing. In the end, I managed the process directly with the lender myself. I appreciated the good rate, but I thought working with JC also meant minimal fuss/paperwork from me, it didn't.”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,659 reviews