John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,657 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,657 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By reducing my monthly payments.”

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Posted 5 years ago

“Daniel Smith was great! Very helpful, kind and approachable.”

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Posted 5 years ago

“This is the 2nd time I have used John Charcol. Olga Raine who was initially involved in my remortgage and all of the team were tremendous to deal with. Professional, efficient and extremely communicative. I will definitely use them again.”

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Posted 5 years ago

“Randeep was excellent throughout the whole process, and epitomised the professionalism you expect from a company such as John Charcol. He made it all easy and stress free, and made the service feel very personalised. He, and John Charcol, have my strongest recommendation.”

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Posted 5 years ago

“Throughout the entire process my experience of the John Charcol team was one where customer attention and support, professionalism and expertise was always at an extremely high level. Special thanks to Tiara and Katy for successfully guiding me through to completion. Treating me as a priority was normal practice for you.”

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Posted 5 years ago

“This was my first mortgage being a First Time Buyer and Joanne Irwin and her colleague Iain Rossi were just fantastic! Really helpful and clear with their advice and incredibly quick in securing me just the perfect deal. As a new buyer entering the scary world of mortgages, their patience and guidance was invaluable. I would totally recommend them to anyone entering this complex financial process. Thank you so much!”

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Posted 5 years ago

“This was my second time working with John Charcol and my first time working with Jessica Child and Fiona Allan. Their attention to detail, steady and clear communication, regular updates that anticipated my needs was impressive. They made the process easy and pleasant for me. I will definitely be back.”

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Posted 5 years ago

“Customer service was exceptional, Tiara and Hayley looked after my account and both of them were an absolute pleasure to deal with. Thanks very much for your patience and understanding. Going to miss our little chats we have had 10 out of 10 👍 Steve Herron”

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Posted 5 years ago

“I was dealt with by Randeep who was very kind and extremely efficient. Randeep made everything easy and clear for me so it was unstressful.”

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Posted 5 years ago

“The advisors Steve Molina and Katy Swift were excellent. They kept me up to date with the progress of my application all the way through the process. All in all a very pleasant experience. Thank you”

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Posted 5 years ago

“Had great service from start to finish, someone always there on the phone or email to help you along your way and of course the saving on the mortgage helped!”

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Posted 5 years ago

“Recommended to me and I would do the same. Randeep helped with initial mortgage and just recently, improved renewal. Very good service. Thank you”

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Posted 5 years ago

“Thank you for making my product switch so easy! Penny helped me find the lowest rate and my monthly payments have reduced. Talwasa kept me informed on progress throughout. Will definitely recommend John Charcol”

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Posted 5 years ago

“I had to chase for update given the stressful process....will not use them infuture. Not great experience Sorry.”

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Posted 5 years ago

Hi Mary, We are very sorry to hear that you have been left disappointed with the service you have experienced with John Charcol. We really appreciate you taking the time to leave us feedback and we will use it to prevent this from happening again. One of our team will be in touch with you to discuss this further. Many thanks, Katherine Sellwood Marketing Manager

Posted 5 years ago

“Manny and Cristian were superb! many thanks fella's.”

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Posted 5 years ago

“Made things easier and a good product. Excellent service.”

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Posted 5 years ago

“Excellent work from Scott Baron and Molly Blacklidge. Scott found a better rate than I could find myself. They were both professional, brilliant and a pleasure to work with. I would highly recommend.”

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Posted 5 years ago

“Great professional service throughout. Will definitely use again and recommend to others. Top class”

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Posted 5 years ago

“Easy to deal with.”

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Posted 5 years ago

“Great service from John Charcol. Hailey did an excellent job with all the communications and made the remortgaging a very easy process once again. Thank you.”

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Posted 5 years ago

John Charcol is rated 4.9 based on 2,657 reviews