John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,640 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,640 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bruce Anderson, our mortgage broker was extremely helpful. He was very quick to respond and had very sound advice. He helped us through the process and hurried things along when they were needed. We felt very reassured and confident with his advice.”

Helpful Report

Posted 2 years ago

“Great service and excellent communication throughout!”

Helpful Report

Posted 2 years ago

“The agent who handled my property remortgage case, Damien, was brilliant throughout the whole process. Everything was made clear to me. Every question I had was answered in a timely manner, and I felt that I was kept well informed of the progress of my case at every step. I have absolutely no hesitation in recommending John Charcol to anyone, especially if someone as competent as Damien is handling their case. I will certainly be using them again for my future remortgaging needs. Great job. Thank you.”

Helpful Report

Posted 2 years ago

“Darren Peiris ,Cristian Lupu & Robert Orr all worked extremely hard to help me with a rather complicated refinance of a freehold property on one single title converted into 2x 4 bed flats.”

Helpful Report

Posted 2 years ago

“Ezra Le Mon and Fiona Allan were both great from start to finish. Ezra was very professional, listened to my situation and requirements and found different options to suit. Once the application has been submitted Fiona understood the tight timeline requirements and consistently working with the solicitor to get the completion on time. I have enjoyed working with them both, excellent communication. I have no doubt I will come back to them in the future, and feel confident to refer them to any of my friends and family.”

Helpful Report

Posted 2 years ago

“Nathan Moore at John Charcol was brilliant. My partner and I were first time buyers and Nathan made the process pleasurable. He is very responsive to emails and phone calls and truly advocates on your behalf to obtain a mortgage offer. I would definitely recommend John Charcol & Nathan. The fee they charge is worth the incredible service you receive!”

Helpful Report

Posted 2 years ago

“Bruce went way beyond the norm for us, patiently working through aborted transactions and more than one lender including spending literally hours on the phone under pressured circumstances and on more than one occasion. To say we got our money's worth is something of an understatement! And we are very happy with the product negotiated too. Thanks Bruce. Luke + Claire.”

Helpful Report

Posted 2 years ago

“I wish to commend Randeep Sodhi for his work in securing a remortgage for my Wife and I . His attention to detail, knowledge of the Market and helping to overcome the occasional barrier when it arose was outstanding. He was creative when necessary, communicated very well and was always calm. I would certainly recommend Randeep and John Charcol to other potential clients . A hearty thanks to Randeep and John Charcol. Both are professional and good value for money! Gavin Gauld”

Helpful Report

Posted 2 years ago

“We're elated to have just completed on our second house purchase with John Charcol. Bruce Anderson was a fantastic help, explaining everything along the way and patient as 2 previous purchases fell through frustratingly! Would highly recommend for a professional service that removes some of the worries of purchasing a new house.”

Helpful Report

Posted 2 years ago

“We have been working with Steven prior for around 10 years now and he exemplifies great customer service. We have recommended him to all our friends. Highly recommended!”

Helpful Report

Posted 2 years ago

“Pleasant. Friendly. Incredibly efficient! And managed to secure the most amazing mortgage for us. Would recommend in a heartbeat! Thank you!”

Helpful Report

Posted 2 years ago

“Damien Smith was very helpful. In fact he was great from start to finish. In my opinion I was found the best deal for my unique propriety scenario and was provided with a consistently professional service. I will definitely reccomend John Charcol to others.”

Helpful Report

Posted 2 years ago

“Darren Peiris & Holly Grant at John Charcol were professional and helpful from the start to the end. Thank you for arranging my re-mortgage successfully.”

Helpful Report

Posted 2 years ago

“Because I’m a little mature an age and although have assets snd healthy income stream,it’s difficult obtain mortgage,but Bryce Anderson and John Charcol as they have for the last 20 years came up with an exceptional mortgage deal for me.”

Helpful Report

Posted 2 years ago

“Harris understood exactly what we were looking for and was there to hold our hand throughout the process. The fee was very reasonable and we think John Charcol did an excellent job. This is the second time I've used them and would heartily recommend them to anyone.”

Helpful Report

Posted 2 years ago

“Incredible, friendly service. We were First time buyers and Chris made our experience as smooth as it could possibly be. 10/10 would recommend!”

Helpful Report

Posted 2 years ago

“I was recommended John Charcol by a friend who had recently used them. I was lucky to have Andrew Ireland as an advisor. I had a complex situation with some uncertainty. Andrew’s knowledge & expertise was paramount and I have a new mortgage that absolutely suits my budget & situation. Always kept to appointments and explained everything throughout the process. Thank you”

Helpful Report

Posted 2 years ago

“Lauren & Emma at John Charcol were excellent in helping us get a mortgage. Their advice and guidance was invaluable. Thanks”

Helpful Report

Posted 2 years ago

“Bruce Anderson was very knowledgeable and responsive to my questions and messages. I felt fully informed and supported by him.”

Helpful Report

Posted 2 years ago

“I had gone too a few mortgage advisors but without coherent, clear and accurate advice. I was reminded of Charcoal by a friend and got in touch. Damien looked after us with the help we actually needed and structured the financial instrument perfect for our needs with wise counsel and prompt administration, making a worrisome scene a reliable and certain outcome. Thank you Damien you lightened the darkness and helped us into our new home with a product that will help us refurb in due course!”

Helpful Report

Posted 2 years ago

John Charcol is rated 4.9 based on 2,640 reviews