John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,658 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,658 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional, proactive and a value-adding service. James Middlemass (Consultant) and Katie Paterson (Client Relationship Manager) are a credit to John Charcol specifically and the Industry generally.”

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Posted 6 years ago

“I was very pleased with the way John Charcol were contactable and the fact that they always replied to me quickly and professionally.”

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Posted 6 years ago

“Made the whole thing incredibly easy. Fantastic to work with. I will never buy a property without their involvement again. I've recommended to all my friends. Seriously, buying properties is messy and stressful, John Charcol made it simple, quick and easy.”

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Posted 6 years ago

“Excellent, professional service provided by Mandeep Rai, he kept us regularly updated on the progress of our application right until the end. I would definitely recommend John Charcol to anyone.”

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Posted 6 years ago

“The service provided by Randeep Sodhi has been first class. This is the second time I have utilised Randeep's services through John Charcol for an expat mortgage and I would thoroughly recommend Randeep and John Charcol for anyone needing a great service for specialised mortgages. Great product knowledge, pro-active, great advice, friendly and extremely accommodating of the 9-11 hour time zone difference that we worked with. I look forward to dealing with Randeep and John Charcol again!”

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Posted 6 years ago

“From start to finish John Charcol kept us informed at every stage of our house move and I feel they had excelled at customer service. In particular Jessica Child's and Sophia Roach who was massive help towards us and both very friendly and really cared about our case. Thank you both again and I would without a doubt reccommend John Charcol and will use there service in the future.”

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Posted 6 years ago

“Superb support from the start of the mortgage process by Sergio in London office. Always took time to answer questions and deal with any issues and very attentive to our requirements. Highly recommended.”

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Posted 6 years ago

“Fantastic service from start to finish! Penny made the whole process incredibly smooth and sorted out a mortgage without any fuss. Penny also introduced me to economical solicitors and surveyors. Excellent!”

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Posted 6 years ago

“I'd approached John Charcol because of their national reputation, but what actually surprised me most was how personalized and friendly an experience it was, thanks especially to Andrew Bennett, who was brilliant all along: quick, clear, patient, energetic, and extremely responsive from the start, but also persistent, flexible, and good-humoured when unforeseeable complications emerged. I was also lucky to have Iain Rossi shepherding the mortgage through what became a protracted completion with striking diligence and responsiveness. A flat purchase that had looked straightforward at the start turned into one of those fairly strenuous transactions where the brokers really do earn their fee, and I was (and am!) really grateful for their help. I wouldn't even consider doing this alone now.”

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Posted 6 years ago

“Amazing service provided. Sarah gave us great advice, she was so efficient with sorting out our product transfer mortgage and provided us with a brilliant rate. We were updated every step of the way and it was effortless on our part, what could have been a stressful time remortgaging, it couldn’t have been made easier for us. L We will definitely be using John Charcol again! Thankyou!”

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Posted 6 years ago

“Excellent service and value add proposition. JC found me a product not available without a broker which was very competitive and managed the process really well. I would recommend.”

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Posted 6 years ago

“Superman works for John Charcoal undercover name Mandeep Rai! Joke aside: Excellent service! During the process they let you know on every step, one by one. Friendly staff, efficient service, well worth for the money.”

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Posted 6 years ago

“Very fast response - found a mortgage that met my requirements when a different mortgage broker that i had started with had not suggested it”

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Posted 6 years ago

“I had the unfortunate experience of working with a very demanding and problematic lender new to both myself and JC. The total time to complete on this purchase was in excess of 30 weeks, but despite numerous issues and complications JC's communication and levels of professional commitment to driving the process forward never wavered. A massive thanks guys!”

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Posted 6 years ago

“Efficient straightforward and very helpful. All the stress of finding a suitable mortgage product was removed. Thank you!”

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Posted 6 years ago

“Nicola Jones and Cristian Lupu were helpful , friendly, efficient and pro-active in arranging the right finance deal for me. This is the second time I have used John Charcol and their customer service is excellent.”

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Posted 6 years ago

“I went to John Charcol because I had issue getting mortgage for an off-plan assignment of contract. Sener Topal took the case and worked diligently. He was efficient, responsive and quick to the point. Not only he helped me secure the mortage, he also helped liasing with the developer to ensure all necessary assessments done in time. He did much more than just a mortage broker (in contrast my laid back lazy solicitor was just sitting around waiting things to happen). I would highly recommend Sener and the John Charcol!”

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Posted 6 years ago

“Great availability of products, sound advice & superb client service. My thanks to Matt Daley & Louise Cheatle.”

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Posted 6 years ago

“This is my 2nd time where Steven Prior has sourced the right mortgage deal for me, after a fantastic experience 2 years ago. I would whole heartedly recommend Steven to my contacts and will continue to deal with him in the future. His manner is professional, is clearly very well informed and knowledgeable and was always readily available to speak either via email or on the phone.”

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Posted 6 years ago

“An absolutely fantastic service provided by Penny Mathers and Fiona Allan from beginning to end; the whole process was effortless. Penny was very knowledgeable and highly professional with a good understanding of our needs. The process was extremely smooth right upon until completion day. Highly recommend John Charcoal Ltd”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,658 reviews