John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,566 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,566 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jade at John Charcoal has been fantastic - so much so we’ve recommended her to friends in a slightly complex mortgage situation knowing they’ll be in really safe hands. She’s not only kept us informed at every single step, she’s answered every question promptly and been super friendly throughout. Thank you Jade!”

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Posted 2 weeks ago

“Paul Corcoran is a superb mortgage advisor , very professional and went out of his way to find us the best deal for our re mortgage. He was available at all times to answer any questions no matter how small. 10/10 , would highly recommend”

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Posted 2 weeks ago

“Great service! Was very helpful service, able to answer all my questions and provide with exactly what I needed.”

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Posted 3 weeks ago

“Thank you very much Jenna Patel from John Charcol for making this journey possible. Your help meant so much to us. Moving from abroad, everything was so abstract and you gave it a form in the beginning. As the journey progressed, you kept on believing in this thing that we didn't see anymore at times. So, again, thank you for all the help and the best to you!”

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Posted 3 weeks ago

“David (Rounsfell) was fantastic! Despite the slight complexity of our situation, and being first-time buyers, David arranged a great lender, product and rates for us - his advice and communication throughout the process was excellent. We'll definitely be giving him a call next time!”

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Posted 3 weeks ago

“John Charcol (Shaahid main advisor) provided great advice and service throughout. They kept me informed and provided detailed guidance. Only downside was the mortgage provider who seemed inept... but the advisors at John Charcol conducted all the communications. Great company - will be happy to use again.”

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Posted 3 weeks ago

“We’ve used John Charcol recurrently now for many years. Thankfully, the reason for our return is the absolutely brilliant Shaahid Quin. Honestly, he’s been there for us since the beginning of our first time joining John Charcol. He’s listened to our needs, and even offered us advice where many advisers don’t…, he supports us with our questions and no matter how silly they are, he understands completely where we are coming from and reassures us no end with clear, simple, no nonsense answers. I actually worry about not having Shaahid for our mortgage needs moving forwards, I hope he will always be around to help guide us and advise us and find us the right lender for our unique needs. Shaahid, never leave us!! I do not hesitate in recommending Shaahid or even anyone at John Charcol, for your mortgage needs. Thank you Shaahid for everything you’ve done for us, thank you for always being on hand answering our questions and alleviating our worries. We cannot thank you enough for getting us to a point of being able to move home! Best wishes Shaahid, and we’ll definitely be in touch in 4.5 years time in readiness for our remortgage!!”

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Posted 3 weeks ago

“I was looking for some quotes for income protection and life insurance in conjunction to my purchase of my first home. My friend recommended Ryan Goodall at John Charcol and I'm so glad I reached out to him. Ryan was extremely knowledgeable and was able to point out errors that another insurance broker had made when running quotes for me. Ryan was able to get me exactly the coverage I needed at affordable rates. If you're looking to work with an insurance broker with lots of experience I'd highly recommend you contact Ryan.”

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Posted 3 weeks ago

“Our process was anything but smooth and due to circumstances we had many attempts at various mortgage products. The only reason we were successful is because of the tireless work of Andrew Ireland our broker for John Charcol. Andrew worked on our behalf time after time and got us the results where others failed. Many many thanks and great to find a trusted advisor for the future.”

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Posted 3 weeks ago

“First time buyers and Lisa has been brilliant throughout - took the time to understand our situation and find the best solution, and even contacted us whenever a better deal became available. Super efficient and available whenever we had questions. Thank you also to Bilal who kept us updated every step of the way!”

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Posted 4 weeks ago

“Our mortgage broker Indrit went above and beyond to secure us the best deal possible - without him we would not have been able to purchase our home. Our particular situation was somewhat complicated and Indrit was willing to think outside the box, taking a holistic approach to our household income and liabilities, in a way that allowed us to borrow the amount we needed to buy our dream home. We have used other mortgage brokers in the past, who simply ticked boxes and were unable to secure a deal that was better than what we could have secured ourselves online. Indrit was hard-working and skillful and we would highly recommend him!”

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Posted 4 weeks ago

“Amazing service. Lisa is very efficient, knowledgeable and professional”

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Posted 4 weeks ago

“Lisa was helpful through all the stages of the mortgage application. Even though we had a couple of transactions that didn't come through, Lisa remained supportive and professional through the process. She was also consistently on the look out for better deals on the market for us. I'd highly recommend her services to other first time buyers.”

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Posted 1 month ago

“I have used this company for my mortgage and insurance needs since becoming a home owner over 5yrs ago. I have found every member of staff to be extremely polite and professional. James gave me excellent recommendations and took the time to go over all the details so I understood them. I cannot rate this company high enough. They have taken the stress out of mortgaging for me and for that I am thankful! Keep up the good work!”

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Posted 1 month ago

“Shaun Boyle has been excellent as he is always. This was the second time we renewed our mortgage with him. He was always prompt,always to the point and always ready to help. I will always recommend a friend with full confidence to get help from him Satya”

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Posted 1 month ago

“Shaun Boyle and Emma Moores were super helpful in arranging our mortgage, made more complicated by the fact we live abroad for much of the year. They were incredibly patient with us, took a lot of time to find out about our needs and a lot of care in matching is with the right product. Over the many months it took to actually complete they both kept in touch with regular updates and always responded really quickly to any questions. Highly recommended!”

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Posted 1 month ago

“Dan provided an amazing service when choosing our insurance options. He found us the best deal tailored for our specific situation. Would highly recommend.”

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Posted 1 month ago

“Stephen Hawley was fantastic at organising my insurance, with my best interests in the forefront of his work. He carried out the work quickly and explained every detail I was unsure of, along with be super polite and pleasant to chat with. Thanks Stephen.”

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Posted 1 month ago

“Amazing Service! Leigha was amazing and incredibly helpful from the start to finish. I would highly recommend getting in touch with her for any mortgage advice.”

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Posted 1 month ago

“Excellent communication and service.”

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Posted 1 month ago

John Charcol is rated 4.9 based on 2,566 reviews