John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,663 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,663 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Shaun and Gemma for your help with my remortgage. I will certainly come back again in 5 years time and will recommend your services to my friends and family. Regards Alan”

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Posted 2 weeks ago

“A huge thank you to Chris Moore for all your help, advise and hard work on our behalf. You've been a massive support and shown us so much patience and has a real willingness to get you the very best deal. We can't recommend John Charcol and specifically Chris enough. We will certainly be using them again next time and recommending to our family and friends.”

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Posted 2 weeks ago

“I’m very happy that my mortgage process went through smoothly. Special thanks to Jade and Paul. I would highly recommend their service. Very professional and reliable. They have acted on my behalf many times before and I always brilliant.”

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Posted 2 weeks ago

“Karolina has been superb from start to finish through the process making it very easy for me to complete on my mortgage after a stressful time with a previous broker. If you wish to receive top service choose her!”

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Posted 2 weeks ago

“Absolutely wonderful experince working with Mark. He has helped my family and me find the best insurance for our needs. Mark was very helpful and patient in answering all of my questions,makimg the process much easier and stress free. Thank you,Mark!”

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Posted 3 weeks ago

“Extremely happy with our service from John Charcol. For both mortgage and insurance, we had amazing, very personal, patient service and advice throughout. The brokers were brilliant - especially given the complexities of work through self-employed income and everything else. Fantastic service.”

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Posted 3 weeks ago

“Mohit Patel provided a fantastic service. He was helpful every step of the process of getting my life insurance in place. I have diabetes and he was really professional and extremely knowledgeable when talking me through the logistics of everything. Would highly recommend.”

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Posted 3 weeks ago

“Excellent and highly recommend. Louise and Shaahid were incredibly efficient and helped us secure a very low rate for our remortgage deal just before the 0.5% increase. They were always easy to reach, provided clear guidance, and made the process smooth and stress-free. Highly recommend their expertise and support!”

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Posted 3 weeks ago

“Andrew Ireland was brilliant from day one. Friendly and professional, responding promptly to queries, offering advice above and beyond to keep the process moving forward. We are glad for our first buy to let through a limited company was arranged through John Charcol brokers. Extra lucky to have been given Andrew to work with. Many thanks for all the effort made to a successful conclusion.”

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Posted 3 weeks ago

“Samm Walker our advisor has been first rate throughout providing excellent advice and guidance throughout. We are extremely grateful for all her help and would not go to anyone else re protection policies. I couldn’t not recommend anyone better. Many thanks”

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Posted 3 weeks ago

“Randeep Sodhi managed our remortgage extremely well and was particularly helpful in dealing with the whole process. We look forward to working together again.”

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Posted 3 weeks ago

“My interaction at John Charcol was with a very experienced and knowledgeable person by the name of Lisa Gilsenan. She assisted me with the whole mortgage process from start to finish up until the mortgage offer was approved. Lisa Gilsenan, is a very helpful individual and I highly recommend her as an experienced mortgage broker and consultant who provides an exceptional level of service. Communication with Lisa exemplary and of the knowledge of the overall mortgage market with lenders was of the highest standard and quality. The fees were very competitive and I recommend Lisa and the firm, john charcol. Thank you for your support in achieving a mortgage.”

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Posted 4 weeks ago

“Steven Prior has advised and helped us with our mortgage needs and remortgaging over 8 years. He has always been helpful, knowledgeable, professional and timely in all the dealings we have had with him. He has had an excellent knowledge of what is available and clear with his explanations as to the benefits (or otherwise) of different products. I am happy to recommend him and John Charcol and we would continue to use them in the future.”

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Posted 1 month ago

“Excellent service from Thomas Bridle for our life insurance needs. All sorted very fast and great communication. Highly recommend.”

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Posted 1 month ago

“It was a pleasure working with both Karolina and Eniko . Karolina provided excellent advice which was crucial in choosing the best lender and Eniko kept us updated and followed with other parties to make sure the transaction was running smoothly. Was a great pressure working with you both and thank you very much.”

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Posted 1 month ago

“Jenna has worked tirelessly for us for several months, securing a second mortgage offer after our first sale fell through. She has been amazing throughout, keeping us updated and ensuring we received our offers on time. Thank you Jenna for all your hard work.”

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Posted 1 month ago

“I recently had the pleasure of working with Athavan Vallipuram from John Charcol, and I couldn't be happier with his service. Athavan's expertise and dedication made the whole mortgage switching and remortgaging process smooth and stress-free. He always kept me in the loop whenever a new and lower mortgage rate came up, giving me all the info I needed to make smart decisions. Thanks to his proactive approach, we reapplied for a lower rate about five times, making sure I always got the best possible interest rate before my existing mortgage ended. I was in touch with Athavan for six months before my deal ended. Being an active person, I did my own research to start at the industry standard time. While I can't speak for the entire John Charcol team, I do think they were on top of things because Eniko Kormendi (Client Relationship Manager) would step in when Athavan wasn't available, and they kept me informed. It was between siriusfinance.co.uk or John Charcol, and the team at John Charcol won my business because Athavan's emails felt genuine and not copy-pasted. Don't get me wrong, Athavan probably has many preloaded scripts, but he used them in a way that felt personal. His professionalism and friendly demeanor really stood out. I highly recommend Athavan for anyone looking for top-notch help with their mortgage needs.”

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Posted 1 month ago

“Words can’t express the level of service I received from John Charcol. Thanks to Gareth Johnstone and Stephen Hawley for helping me with my remortgage and protection. Their professionalism and expertise in this field is outstanding! Everything completed in a matter of a couple of weeks. Highly recommended.”

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Posted 1 month ago

“We can’t express enough gratitude for the incredible service we received from Heather McLennan as our mortgage broker. From start to finish, Heather was professional, knowledgeable, and genuinely caring. She took the time to listen to our needs and concerns, ensuring we understood every step of the process. Heather’s expertise made what could have been a stressful experience incredibly smooth and stress-free. She was always quick to respond to our questions and provided insightful guidance that helped us make informed decisions. Thanks to her, we were able to secure the perfect mortgage, and we couldn’t be happier with the outcome. Now, we can’t wait to receive the keys to our new home!”

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Posted 1 month ago

“An amazing company. Everything is completed so promptly and they are so good at answering all my questions. Definitely 5 star.”

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Posted 1 month ago

John Charcol is rated 4.9 based on 2,663 reviews