John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,666 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,666 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Katherine Beattie who came round to see myself and my wife was very helpful and kept us updated with the progress of things as did Tom Clifford who managed things once they progressed past Katherine”

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(Southampton) - Posted 7 years ago

“they didn't”

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(Southampton) - Posted 7 years ago

“I undoubtedly got the best deal through John Charcol. Transparent pricing.”

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(Southampton) - Posted 7 years ago

“Very efficient, knowledgable friendly staff, who keep you updated throughout & progress, always return calls swiftly, & offer support/advice from start to finish & make you feel like a valued customer. Hopefully staff are updated with feedback from reviews, as feel they need to know how much their hard work, knowledge,dedication, is very much appreciated & clearly a great asset to the company. Thank you, & an extra special thank you to Peter Williams & Nahid (top man).”

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(Southampton) - Posted 7 years ago

“You are very friendly and efficient and you gave excellent advice. I really trust you.”

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(Southampton) - Posted 7 years ago

“Stephen Brown was, my mortgage broker, is knowledgable, attentive and friendly. Great service. I am confident that his advice will pay for itself”

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(London) - Posted 7 years ago

“excellent personal service, with clear communications and fast responses”

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(London) - Posted 7 years ago

“The service was quick, efficient and I got the mortgage I was looking for with very little trouble for me. I can recommend this firm very highly.”

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(London) - Posted 7 years ago

“The Team kept us informed along every step of the journey to buying our new house, they really went above and beyond what was expected. Exceptional customer service.”

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(Southampton) - Posted 7 years ago

“Painless stress free transition to a new provider. Well done all”

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(Southampton) - Posted 7 years ago

“Awesome service. You feel very much listened too. Cannot fault it at all”

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(Southampton) - Posted 7 years ago

“Grant Little provided a very good service in challenging circumstances through to completion of our mortgage. Darren Barwick”

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(London) - Posted 7 years ago

“We had been looking to remortgage for some time but just never seem to find the time to get around to it. We saw an ad online and thought we'd make an enquiry. Next thing we new we had a call from John Charcol of Southampton. This turned out to be one of the best things we've done in a long time. Martin Ward was appointed our rep / mortgage advisor and immediately started to listen too and act upon our requirements and needs The whole process from that first conversation to mortgage completion took only a few weeks and today we completed. So happy are we with the service we have received, we are already telling family and friends. Without hesitation,we paid their invoice for services rendered and believe we have had outstanding value for money. Many thanks to Martin and Hayley for making something so daunting, actually so easy. Well done John Charcol. Ian and Sarah Bradley of Devon.”

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(Southampton) - Posted 7 years ago

“My Mortgage and Protection advisor, Dave Cornford was excellent. He completed an in depth review of my situation, and discussed various lenders with me until he was able to find the one which best suited my circumstances. I felt confident throughout the entire process that I was getting the right advice tailored to my needs. I was kept updated by Dave and Helen throughout who liaised with the solicitors on my behalf, helping to make everything much smoother and taking some of the stress away from me. Overall I'm a very happy customer! Thanks :)”

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(Southampton) - Posted 7 years ago

“Fantastic service, fast efficient and everything explained really well. Would recommend to anyone seeking mortgage broker. Protection advice also really good.”

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(Southampton) - Posted 7 years ago

“Most of my calls were dealt with Penny and Chantelle and they were absolutely brilliant throughout. They instantly made me feel at ease and guided me through my mortgage deal in a professional and friendly way. I cannot thank them enough for keeping me calm and going out of their way to make sure I was ahead of things. I would thoroughly recommend John Charcol (intact I do often to my friends) to anyone needing mortgage advice.”

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(Southampton) - Posted 7 years ago

“Very helpful and quick and efficient service. Kept me updated all the way through the process and was always at hand to answer any questions. Would 100% recommend Amir and John charcoal again.”

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(Southampton) - Posted 7 years ago

“Really helpful and informative couldn't do enough for us. Would definitely use them again.”

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(Southampton) - Posted 7 years ago

“Good contact and updates”

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(Southampton) - Posted 7 years ago

“Excellent service, Sarita found me the right product in challenging circumstances and provided assistance throughout until completion.”

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(London) - Posted 7 years ago

John Charcol is rated 4.9 based on 2,666 reviews