John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,659 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,659 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sergio and Sophia were a pleasure to deal with. Always keeping me up to date with my mortgages progress. Thank you Stevie”

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Posted 6 years ago

“They were brilliant - can’t thank Stephen enough, he was great!”

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Posted 6 years ago

“Everyone involved was excellent from Harris in obtaining the mortgage to Iain and a real shout out for Ann who helped move the transaction to a quicker completion and managed to manage the lawyers concerned who were a bit tardy. Being a lawyer myself I was really struck at how good the service delivery was , indeed it surpassed my expectations. I will recommend John Charcol in the future, it is rare to get a team of people in different offices where their is no weak link. Indeed the service was seamless,. Also the mortgage I obtained was one other brokers said was not possible. So they really do have the products available which others may not have.”

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Posted 6 years ago

“I will never use the mortgage department of John Charcol again. I asked when taking out a re mortgage to pay the fee to the third party up front, it was added on to the mortgage and it is not the first time it has happened. I have not had great response to my complaint and in the end had to sort out with an added charge. I will never recommend John Charcol and will in fact discourage people from using them. I am going to seek advice from the financial ombudsman as being ignored is not professional, but it is the best way to hope that someone is going to give up on the complaint.”

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Posted 6 years ago

Hi David, We are very sorry to hear that you have been left disappointed with the service you have experienced with John Charcol. We appreciate you taking the time to leave us feedback and we will use it to prevent this from happening again. Sarah Best our Head of Sales and Quality will be in touch with you later today to discuss this further. Many thanks, Katherine Sellwood Senior Marketing Executive

Posted 6 years ago

“Reena and her colleagues kept us informed of the progress of our application throughout the process even letting us know when there would be no updates for a few days. This really takes out any worry and stress from the whole business of applying for a mortgage. We were never left wondering what was happening. The people we dealt with were helpful and professional but also very friendly and human.”

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Posted 6 years ago

“Very efficient handling of case and extremely well managed by Michael Williams”

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Posted 6 years ago

“Great experience with John Charcol both as first time buyer and arranging remortgage. My advisor Matt Daly has been outstanding, taking care of every detail with such professionalism and never too busy to answer questions. Very much recommend John Charcol for finding the best deals and for the peace of mind.”

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Posted 6 years ago

“Sarah Norman at John Charcol has been our go to broker for everything mortgage related over the past 5 years. Sarah and her colleagues have always been incredibly helpful and friendly, the overall service provided has been excellent. I have already highly recommend them to friends and family.”

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Posted 6 years ago

“excellent. Ajay always went above and beyond”

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Posted 6 years ago

“Quite a painless procees if legals are included free. Broker a nd team very helpful and got me a good mortgage deal.”

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Posted 6 years ago

“I was struggling to get a remortgage due to a title restriction on my property, in the whole process John Charcoal staff were the only proactive personnel I dealt with and they saw it through to the end. The service I received from Sarah Teff and Iain Rossi was first class and I would happily recommend John Charcoal to any of my friends and family.”

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Posted 6 years ago

“Such easy people to deal with and made the whole purchase so stress-free.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“I’d been impressed with John Charcol as we’ve used them in the past to remortgage. This time we were looking for a bridging loan to enable us to buy a house we’d fallen in love with while ours was still on the market. Hailey Kow did a great job and we secured the new home we wanted despite competing offers from other prospective purchasers. Very professional, very good service and we thoroughly recommend.”

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Posted 6 years ago

“thank you for your support”

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Posted 6 years ago

“Tom Allen at John Charcol pulled out all the stops to make sure that we got the very best mortgage in super efficient time on the back of accounts and circumstances were less than straightforward. Tom certainly pulled a rabbit out of the bag. I cant recommend him and his team at JC highly enough!! We'll be back! Thomas and Nyree O'Maoileoin”

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Posted 6 years ago

“Friendly, courteous service that met my expectations”

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Posted 6 years ago

“John charcol were fantstci with the help of my mortgage application, quick efficient and very understanding. they catered for my needs and made sure i understood the process from start to finfihs. Sarah Norman in partiular was my broker and was amazing.”

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Posted 6 years ago

“We had a shaky start with John Charcol due to staff turnover. Considering we were very advanced into the process, we suddenly had to start all over again due to two of the staff that were dealing with our case leaving. The most frustrating thing was being asked, by different people, for every single document and information that we had already submitted. However, once one of the agents became our only key contact everything worked very quickly. It is a shame that we experienced the frustration at the beginning because once Louise Onn took responsibility for the process, it was plain sailing.”

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Posted 6 years ago

“They were very responsive and helpful finding me the correct mortgage product. Very proactive throughout the whole process and just nice people who know their stuff”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,659 reviews