John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,709 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,709 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Response and service provided is excellent, which is why whenever are mortgage is up for renewal we always go back.”

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Posted 1 month ago

“We are very grateful for Jade's professional, responsive and understanding approach through our re-mortgage process. It proved to be not completely straightforward and Jade really helped steer us through the process to a successful completion. We can certainly recommend Jade Lewis and the John Charcol team to anyone needing mortgage advice and particularly where things might be more unusual or complex.”

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Posted 1 month ago

“It is a delight working with Ezra Le Mon of John Charcol to remortgage my property for two consecutive terms now. They are honest and their cost is modest and a very good value for money when compared to the savings I achieved with the deals they secured for me. They concluded the remortages in good time. I strongly recommend John Charcol to anyone looking for a mortgage adviser.”

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Posted 1 month ago

“Excellent service, easy to comunicate. We got everything we need it, really happy with them!!!”

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Posted 1 month ago

“Great customer service from Shaahid and Louise. Would highly recommend.”

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Posted 1 month ago

“Mark was so helpful and polite he gave excellent customer service and found an affordable policy for me. I will definitely be recommending to my friends and colleagues.”

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Posted 1 month ago

“Thank you Shaun and Gemma for your help with my remortgage. I will certainly come back again in 5 years time and will recommend your services to my friends and family. Regards Alan”

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Posted 1 month ago

“A huge thank you to Chris Moore for all your help, advise and hard work on our behalf. You've been a massive support and shown us so much patience and has a real willingness to get you the very best deal. We can't recommend John Charcol and specifically Chris enough. We will certainly be using them again next time and recommending to our family and friends.”

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Posted 1 month ago

“I’m very happy that my mortgage process went through smoothly. Special thanks to Jade and Paul. I would highly recommend their service. Very professional and reliable. They have acted on my behalf many times before and I always brilliant.”

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Posted 1 month ago

“Karolina has been superb from start to finish through the process making it very easy for me to complete on my mortgage after a stressful time with a previous broker. If you wish to receive top service choose her!”

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Posted 1 month ago

“Absolutely wonderful experince working with Mark. He has helped my family and me find the best insurance for our needs. Mark was very helpful and patient in answering all of my questions,makimg the process much easier and stress free. Thank you,Mark!”

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Posted 1 month ago

“Extremely happy with our service from John Charcol. For both mortgage and insurance, we had amazing, very personal, patient service and advice throughout. The brokers were brilliant - especially given the complexities of work through self-employed income and everything else. Fantastic service.”

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Posted 1 month ago

“Mohit Patel provided a fantastic service. He was helpful every step of the process of getting my life insurance in place. I have diabetes and he was really professional and extremely knowledgeable when talking me through the logistics of everything. Would highly recommend.”

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Posted 1 month ago

“Excellent and highly recommend. Louise and Shaahid were incredibly efficient and helped us secure a very low rate for our remortgage deal just before the 0.5% increase. They were always easy to reach, provided clear guidance, and made the process smooth and stress-free. Highly recommend their expertise and support!”

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Posted 1 month ago

“Andrew Ireland was brilliant from day one. Friendly and professional, responding promptly to queries, offering advice above and beyond to keep the process moving forward. We are glad for our first buy to let through a limited company was arranged through John Charcol brokers. Extra lucky to have been given Andrew to work with. Many thanks for all the effort made to a successful conclusion.”

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Posted 1 month ago

“Samm Walker our advisor has been first rate throughout providing excellent advice and guidance throughout. We are extremely grateful for all her help and would not go to anyone else re protection policies. I couldn’t not recommend anyone better. Many thanks”

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Posted 2 months ago

“Randeep Sodhi managed our remortgage extremely well and was particularly helpful in dealing with the whole process. We look forward to working together again.”

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Posted 2 months ago

“My interaction at John Charcol was with a very experienced and knowledgeable person by the name of Lisa Gilsenan. She assisted me with the whole mortgage process from start to finish up until the mortgage offer was approved. Lisa Gilsenan, is a very helpful individual and I highly recommend her as an experienced mortgage broker and consultant who provides an exceptional level of service. Communication with Lisa exemplary and of the knowledge of the overall mortgage market with lenders was of the highest standard and quality. The fees were very competitive and I recommend Lisa and the firm, john charcol. Thank you for your support in achieving a mortgage.”

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Posted 2 months ago

“Steven Prior has advised and helped us with our mortgage needs and remortgaging over 8 years. He has always been helpful, knowledgeable, professional and timely in all the dealings we have had with him. He has had an excellent knowledge of what is available and clear with his explanations as to the benefits (or otherwise) of different products. I am happy to recommend him and John Charcol and we would continue to use them in the future.”

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Posted 2 months ago

“Excellent service from Thomas Bridle for our life insurance needs. All sorted very fast and great communication. Highly recommend.”

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Posted 2 months ago

John Charcol is rated 4.9 based on 2,709 reviews