John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,658 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,658 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

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“I was very pleased with John Charcol after completing a buy to let remortgage. They secured a great rate with an established lender. The service received was top notch throughout; thank you Charlotte Howard for all your help and assistance. I particularly valued prompt returned calls and being able to discuss issues quickly by phone.”

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Posted 6 years ago

“Excellent communication and customer service from Scott Barron. His colleague Ian was very competent. We had a fast decision, prompt documentation. No problems at all. This is the 2nd occasion we have used this company would definitely recommend them - oh and ask for Scott!!”

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Posted 6 years ago

“The timely and accurate passage of information and updates was very reassuring. Overall an excellent service provided by people who were helpful and knowledgeable.”

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Posted 6 years ago

“Cristian and his team made the purchase of my home so much less stressful, not only with sourcing the mortgage but every step of the process thereafter until completion. They kept me updated on a regular basis. Would definitely recommend John Charcol to anyone thinking of purchasing a home.”

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Posted 6 years ago

“Kat Toomer was brilliant throughout in overseeing the process from the start, and then at our request through to the end - positive, proactive and reliable throughout. However some members of the admin support team were at times unreliable and ineffective - thankfully Kat rescued the day each time.”

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Posted 6 years ago

“Having tried a number of other companies I contacted John Charcol. They not only found me an appropriate mortgage which others had failed to do but the mortgage advisor Andrew and the admin staff Tom and Gemma were very efficient and a pleasure to deal with. I have already recommended a friend to John Charcol.”

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Posted 6 years ago

“Randeep and Amanda have, once again, been first class to deal with in my re-mortgage. Randeep found me a great rate and Amanda's followed up with wonderful and timely support. Much appreciated, thank you.”

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Posted 6 years ago

“As an older person, I couldn't find a mortgage provider to give me a mortgage for longer than 10 years, even my own bank were unhelpful even though I have a significant salary going into the account and savings with them. Paula, Katy and the team found a provider very quickly and kept in touch to ensure things moved along as quickly as possible. I unreservedly recommend to anyone who needs any type of mortgage to give John Charcol a call first. They were professional, understanding and non-judgemental. Absolutely delighted with their service.”

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Posted 6 years ago

“Penny and the team were extremely informative for us as first time buyers and going through a process that can be quite overwhelming when presented with lots of options. The team at John Charcol kept us up to date with every step of the process and explained all our best options and the reasons behind the recommendations. We would definitely recommend them to other friends and family.”

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Posted 6 years ago

“Our service from John Charcol has yet again been reliable, and of a very high standard. Bruce Anderson's attention to detail is second to none and he always explains things very clearly. Thank you”

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Posted 6 years ago

“This is the fourth time I and my family have used John Charcol with financing and they have been exceptional in their service. This time it was Thomas Bull from the Southampton office (recommended by Elliot Nathan from the London office) that came to my help. He worked very hard tirelessly, even out of hours to meet deadlines and achieve what we wanted. Tom always went the extra mile to provide the best service for myself and my daughter in the US and we are very happy customers......Thank you very much Tom!!!”

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Posted 6 years ago

“Thank you so much to Penny Mathers and Sophia Roach. Extremely professional, fantastic mortgage schemes and excellent service throughout.”

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Posted 6 years ago

“We were delighted with the service. Lauren found us the best deal, collected the initial information and her colleague Emily took everything to completion. It all happened quicker than we had expected and the deal is done. John Charcol's service was professional, efficient and convenient. I would recommend them to anyone who needs a re-mortgage but doesn't want a lot of hassle.”

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Posted 6 years ago

“As I wrote on your Facebook page: Today I moved into my dream flat in the exact area I wanted all thanks to Caley Ruck! She has been brilliant throughout and I would highly recommend her to my friends and family. Also a massive thank you to Iain Rossi for his great customer care throughout, along with helping me out with ID when I forgot mine when I went out with a client!! (Saved the day) thanks so much to both.”

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Posted 6 years ago

“Mark and Katy were fanatstic. This is the third time we've used them and we've always been impressed by their professionalism, proactiveness and general ability to get things sorted with the least amount of fuss. Would and have recommended them to anyone looking for a great mortgage deal.”

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Posted 6 years ago

“We have received absolutely first-class professional service from John Charcol's advisor. I would recommend without hesitation.”

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Posted 6 years ago

“Paula Willock guided us through the process of getting our mortgage with patience and resourcefulness, and her colleagues, Ann Jennings and Katie Patterson, were incredibly helpful too. I wouldn't hesitate to recommend Paula and the team.”

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Posted 6 years ago

“I had the pleasure of working with Ajay Waroo who handled my case perfectly. I got a great mortgage rate and support from him, even at unsociable hours. He worked hard and ensured all problems were dealt with to a great standard. I would highly recommend Ajay and his team.”

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Posted 6 years ago

“Well what can you say about john charcol one word excellent this is the second time we have used you guys and my god you work so hard for your money in that office from start to finish you guys were at end off phone with any queries ect answers usually same day but always in 24 hours nothing seems to much bother for you very refreshing in this day and age Thanks for all your help Alex and jacqui”

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Posted 6 years ago

“Couldn’t fault my experience with Sarah Teff at John Charcol. Was very smooth from start to finish, constantly keeping in touch and providing updates. Will 100% be using Sarah again for future mortgages and will be recommending to friends and family. Thank you for all of your help Sarah!”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,658 reviews