John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,640 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

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4.9

Based on 2,640 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stephen is the best mortgage broker I have ever used. I am already a returning customer as he was so good with our complicated mortgage.”

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Posted 2 years ago

“We have recently purchased a property with a bridging loan from John Charcol. The friendly and genuine assistance we received from Tiara Hardy and Emily Gould was incredible and exceeded excellence in customer service. With their empathy and patience, they prevented stress during a daunting experience. We will always be grateful for their sincere desire to help us. They are an asset to John Charcol.”

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Posted 2 years ago

“I have used Jonh Charcol to do a remortgage for my Bungalow the service was Excellent and would recommend them to anyone l had help from Damien Smith who guided me through the process and was very good l now have the mortgage completed and lam happy”

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Posted 2 years ago

“Randeep has single handed-ly been possible the best broker I've could have ever worked with. As first time buyers, we were lost in the minefield of how to navigate the buying process, and Randeep explained it clearly and well. After taking a hugely personal approach, he made every effort to understand our needs and get us an incredible rate! Phenomenal service by a brilliant company!”

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Posted 2 years ago

“Jessica, Holly and Lilly had no clue how to assist a client. They wasted three months of my time, no advice was given. They passed the wrong information to the mortgage provider. They gave the wrong impression to the building society which I didn't disclose some vital information. They do not understand what the mortgage provider wants, frankly speaking, they are the wrong people to deal with mortgages.”

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Posted 2 years ago

Hi, Thank you for leaving your feedback. We are disappointed to hear that you don't feel you received appropriate service or advice. As you will be aware, the mortgage application that you refer to is currently undergoing a formal review, we will continue our correspondence with you as part of this process. Many thanks, Alice

Posted 2 years ago

“Lauren, Reanne and the team concluded a remortgage for my wife and me. A fast, quality service and an excellent friendly professional relationship. Thank you all.”

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Posted 2 years ago

“My transaction was a remortgage so it was fairly simple. However I liked the fact that I had very little involvement and that the transaction was effortless.”

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Posted 2 years ago

“Thank you so much to Ezra and Fiona for their help, not only finding us a great mortgage deal but being really helpful with all the bumps along the road. They provided an excellent, friendly and professional service. We got very quick responses to our emails and had very good experiences on the phone. I would certainly recommend John Charcol to anyone looking for a mortgage and will definitely be coming back for our future mortgage needs.”

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Posted 2 years ago

“We are very grateful to Harry Limburn and Emily Gould for their assistance over the last few weeks in procuring our bridging loan. The works to our house are now underway. Efficient, friendly, encouraging, thoughtful …… we could go on but you get the gist! Based on the was that they looked after us I would thoroughly recommend John Charcol to anyone.”

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Posted 2 years ago

“Friendly, competitive, flexible, and made the whole process easy to navigate! Damien worked tirelessly to find us the best rate and terms for a mortgage suited to our needs, and made sure we had very regular updates on the progress of our application from start to finish.”

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Posted 2 years ago

“Damien was brilliantly helpful and made the whole process stress free. Excellent service.”

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Posted 2 years ago

“Gracias a todos puntualmente”

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Posted 2 years ago

“I had a complex mortgage requirement that I couldn't get ant other broker to help with Shaahid picked it up and managed to get a lender that could get us the finance we needed Absolutely now way this would have happened without his help”

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Posted 2 years ago

“Steven was really helpful throughout the whole process. Always available to discuss any queries I may have and explain everything in an appropriate way. I would wholly recommend his services.”

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Posted 2 years ago

“Recently contacted Andrew Ireland from John Charcol to help with remortgaging my daughters property and changing details of ownership. From the beginning, he was extremely helpful, professional and informed us of the ongoing process. Any queries were promptly answered and the whole experience was a positive one. I would definately recommend Mr Ireland and will use him again, if required.”

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Posted 2 years ago

“competent salespeople make concessions to people very satisfied with their work”

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Posted 2 years ago

“I am a first time buyer and I don't recommend using John Charcol - it was a very stressful experience. Things were great at the beginning and they offered me a really good deal with a high lending amount and little interest rate, which suited my needs. As I was house hunting at the time, I based my price range on this quote, and as it took me a few months to find somewhere, they kept updating the same quote but in line with the current interest rates. When I finally found somewhere within that price range, they said they could no longer give me that quote, despite it being the same for months, and were offering me a lending amount far lower than the original, with a higher interest rate. When trying to resolve the situation in order to save the property I had offered, my broker ghosted me for 3 days, and then never came back to me on the situation. I think with first time buyers they offer a great quote originally in the hopes that it will get cleared once an offer has been accepted, however you are left in the lurch if this doesn't go to plan and then they just drop you. Save yourself the time and stress and use somewhere else.”

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Posted 2 years ago

“I just completed on my first property and am immensely satisfied to have had Jon Charcol as my broker. Katie Thomas and Maisie Reeves looked after my mortgage application, and I'm very grateful to them for the service they provided. Katie was able to clearly articulate the complicated world of mortgages to me when it was wholly new and unclear. Her advice I trusted, and this is invaluable as a first time buyer. Maisie dealt with my application during the closing stages and was very personable in her communication and interaction with the agents and solicitors. This was also greatly appreciated. One area for development would be a little more communication with the client in relation to expected timescales for the mortgage offer. That said, I'm still highly satisfied with the services provided, and will remain a client in the future. Thank you both!”

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Posted 2 years ago

“We dealt with Darren and Holly for a bridging loan. They were both very helpful and made the application straight forward. Barclays Bank delayed the completion of the transaction and we have been told that is usual for Barclays! However the persistence of the John Charcol team saw it through successfully. We would recommend John Charcol to anyone who wants a bridging loan. Anna and Dick Horsnell”

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Posted 2 years ago

“The broker I dealt with, Randeep, was excellent. He gave me clear information and helped me through each step of the process of re mortgaging my buy to let. He was there at the end of the phone whenever I had a question and made me feel i was in safe, experienced hands. I thoroughly recommend this broker.”

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Posted 2 years ago

John Charcol is rated 4.9 based on 2,640 reviews