John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,657 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

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4.9

Based on 2,657 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OUTSTANDING! We chose John Charcol for our remortgage because we were referred by a professional. What a great choice! From start to finish we were looked after exceptionally well, calls, email updates and regular progress reports from two great team members, Sarah and Scott. These guys really understand customer service and we were blown away by their commitment to making sure everything went smoothly, which of course, it did! Thank you guys, you should be proud of what you did for us and we will not hesitate to recommend you to family and friends. Thanks again. Bill & Angie”

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Posted 5 years ago

“My age and income we're against me but despite the odds John Charcol managed to secure me a mortgage with great ease. I wouldn't hesitate to recommend them to anyone. Best service out there.”

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Posted 5 years ago

“Jessica Mottram was my mortgage advisor and she was professional, knew what she was doing and helped throughout. Would totally recommend.”

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Posted 5 years ago

“Thanks very much for all your help. I’ve been really pleased with the service, communication and ease.”

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Posted 5 years ago

“Razz did a fantastic job arranging my mortgage and made the entire process so easy from start to finish. I was kept up to date throughout the process via regular emails/phone calls and Razz went the extra mile to ensure everything flowed smoothly. He was very professional and a great mortgage broker! Highly recommended. I will definitely use John Charcol again.”

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Posted 5 years ago

“Pravin Varsani and the John Charcol team made the impossible possible - where another broker failed, they managed to work a better solution, kept everything running to a TIGHT deadline, and were cheerful and communicative the whole way through. Thoroughly recommended.”

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Posted 5 years ago

“Sarah Teff was fantastic. She helped us from the minute we asked about mortgages till after we completed. She was so helpful with every question we had and answered with such detail. We would definitely ask Sarah again to do our mortgage again in the future.”

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Posted 5 years ago

“Jessica Childs did a great job for us in finding a very good mortgage when we were looking at buying a house earlier on this year. We now need to renovate our house and went back to Jessica to see if we could obtain an additional loan. As before, she did a great job and obtained an additional loan in very quick time. Cannot recommend Jessica highly enough.”

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Posted 5 years ago

“Having recommended a product with Godiva that had conveyancing included I subsequently discovered that my dog knew more about conveyancing than the appointed firm. I was ultimately forced to have the conveyancing carried out by my solicitor at my own cost. John Charcol were spectacularly disinterested in helping me with any redress - I can deal with this but I will never use them again.”

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Posted 5 years ago

“Just completed a fast and super efficient transaction. Can't recommend Penny and her team enough.”

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Posted 5 years ago

“Jessica Childs and Fiona Allan worked tirelessly to get our (very difficult and complicated!!) mortgage sorted out for us. We are very grateful to them, and would certainly ask them to help us next time we needed a mortgage. Really pleased customers - thank you!!”

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Posted 5 years ago

“Andrew Tuck and Katie Paterson at John Charcol did a fantastic job in arranging my remortgage. It was a far from simple transaction, involving a transfer of title and simultaneous lease extension. It was a very stressful situation but having Andrew and Katie in my corner was hugely reassuring. They were diligent in keeping everything on track and co-ordinating with the mortgage provider and various legal teams. I have no hesitation in recommending John Charcol.”

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Posted 5 years ago

“It was a pleasure working with Jo Irwin at John Charcol to find the most suitable mortgage for our first home. She was super helpful and gave us so much useful advice - not sure what we would have done without her. Jo kept us updated every step of the way and got things done quickly on her side. Not to forget she got us a great deal on our mortgage. Moving is stressful, and Jo made the mortgage part seem simple. Thanks to Jo and the team for all your help! We will definitely be recommending Jo and John Charcoal to friends and family in the future!”

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“I felt that they looked after mewell, from initial assessment through to completion!”

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Posted 5 years ago

“I found the experience of dealing with Steve Molina and Hayley Sydes an extremely productive and pleasant experience. Both were extremely accessible and I have to say patient, empathetic, willing to put time in to keep the process fully explained and moving. They answered questions fully and honestly and were very quick to respond to queries. A wholly positive experience and I would recommend anyone to use their services. Thanks.”

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Posted 5 years ago

“I can not fault this team at all. Amazing is an understatement. Hayley Sydes was fantastic. Anytime I was worried about timing or certain details she always reassured me and kept me up to date with regular emails and phone calls and was always on the case when it mattered chasing. Katy swift then took over in her absence and I was worried thinking maybe she does not know what’s happpened or gone on but Katy did her checks and went through the whole case so she knew what was going on and picked up right where is left off and again was amazing at making sure everything went through smoothly and kept me completely up to date. Amazing and thorough team”

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Posted 5 years ago

“took all the stress out of remortgaging.”

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Posted 5 years ago

“Our Charcol advisor found us the perfect mortgage. She and her team made the whole process very easy and kept us informed all the way through. They were great.”

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Posted 5 years ago

“Robert Setter was really helpful , the service was good, the advice clear and all the details attended to carefully. No problems at all. Rates competitive too. Id use them again.”

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Posted 5 years ago

John Charcol is rated 4.9 based on 2,657 reviews