John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,661 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,661 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and very efficient thanks for all your help”

Helpful Report

Posted 7 years ago

“Fast and efficient”

Helpful Report

Posted 7 years ago

“Fast service. Efficient and friendly staff”

Helpful Report

Posted 7 years ago

“Pravin Varsani was very good at turning this around in 48hrs.”

Helpful Report

Posted 7 years ago

“Turned around a re-mortgage in 48hrs.”

Helpful Report

Posted 7 years ago

“Fantastic, agent helpful and knowledgeable, made everything easy and understandable. Would definitely recommend”

Helpful Report

Posted 7 years ago

“Friendly and professional staff. Great customer service”

Helpful Report

Posted 7 years ago

“They delivered everything they promised they would do to the letter.”

Helpful Report

Posted 7 years ago

“Wonderful service again from Charcol. Friendly and incredibly efficient. Wouldn’t hesitate to recommend.”

Helpful Report

Posted 7 years ago

“May advisor Randeep is fantastic, he was very helpful and reassuring throughout the process, and helped sort out the complexities along the way (porting an existing mortgage and extending it with additional borrowing to sell our home and buy a new house, with bullet repayments). He was very responsive and seemed to be always available when I needed to speak to him. I expect it was not the easiest case, and I am quite demanding, but Randeep was excellent and I would be happy to recommend him to anyone.”

Helpful Report

Posted 7 years ago

“Great service, Friendly people, quick to respond or call back. Updates without having to chase. Clear process and time lines. Thank you especially to Kiran and Riza.”

Helpful Report

Posted 7 years ago

“Emma was particularly good at understanding our requirements for the two mortgages and sourcing good products to match. Communications were very good during the sourcing stage and the getting formal statements of offer from Virgin Money and Metro Bank in a reasonable timescale. My contact with JC Ltd staff was always met with staff who were polite and cheerful and efficient in moving matters along.”

Helpful Report

Posted 7 years ago

“Riza and Simon were both excellent -5* and I would thoroughly recommend John Charcol to others. I’ve put 4 stars not 5 though due to their recommendation of APL as their preferred conveyancers who were probably the worst company I have ever dealt with!”

Helpful Report

Posted 7 years ago

“Excellent work from the assigned Broker-Mohammed Hashim”

Helpful Report

Posted 7 years ago

“Good personal service and follow up on all queries. Really pleased with the rate and term for my fixed term mortgage”

Helpful Report

Posted 7 years ago

“Sergio was absolutely brilliant. He made the process simple and easy for me. He kept me up to date every step of the way. I would highly recommend Sergio to anyone. 10/10”

Helpful Report

Posted 7 years ago

“Sener Topal is a top notch professional and was extremely happy with the services provided on behalf of your firm. He ensured that his personal focus and attention helped me to obtain the Mortgage on a fast track. Many thanks and best wishes”

Helpful Report

Posted 7 years ago

“Fantastic service arranging my remortgage 5⭐ service!!”

Helpful Report

Posted 7 years ago

“really great service, tailored to my needs with quick and informative responses. Andrew was a pleasure to work with, many thanks”

Helpful Report

Posted 7 years ago

“I was extrembly impressed with the service provided from the very first phone call. They were able to provide me with exactly what I required and I had complete confidence in their ability to deliver as promised.”

Helpful Report

Posted 7 years ago

John Charcol is rated 4.9 based on 2,661 reviews