John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,662 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,662 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company should support all the way through the process and continued to research different options for me to obtain a mortgage. A very big special thank you, also goes to Celeste Harris who never gave up on us and was pivotal in me securing a mortgage and moving into our new home. Thank you”

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Posted 7 years ago

“I thought the communication through the process was very good.”

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Posted 7 years ago

“An extremely responsive and supportive service who provide a number of options when purchasing our property. With particular thanks to Jordan Moore and Riza Jerusalem who nativaged us through some 'choppy waters' at times with their wealth of experience. Deal with JC with confidence.”

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Posted 7 years ago

“Hayley Sydes and Matt Gibson have been brilliant in enabling me to remortgage my home and reduce the overall term of the mortgage so I can be mortgage free much sooner than I would have been! Hayley particularly was exceptional in keeping me posted on what was happening with regard to the mortgage lender and their solicitors acting on their behalf. Although it should have been a relatively smooth process the solicitors weren't quite as smooth as either Hayley or I would have hoped. Hayley followed it all through with utmost professionalism and she is a great asset to the John Charcol brand. She demonstrates excellent customer service.”

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Posted 7 years ago

“Very efficient and proactive”

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Posted 7 years ago

“Very organised and excellent service. Would definitely recommend”

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Posted 7 years ago

“Sharon was extremely responsive where she could be and I ended up with a mortgage that best suited my needs.”

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Posted 7 years ago

“Arranged my mortgage with minimum fuss and Celeste and Chantelle were fantastic. They have helped sort my life out Tank you”

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Posted 7 years ago

“Celeste did an absolutely fantastic job of quickly finding us a great deal on a remortgage that both saved us over £100 a month and allowed us to do exactly what we needed to with the lump sum. Getting the paperwork together was made really simple as Celeste did a lot of the legwork for us. Once this was done, Hayley and Gemma worked tirelessly to get us to completion in the face of some issues between the lender and the conveyancer, updating me daily on progress and likely completion date. I'd definitely use John Charcol again, it was so much faster and simpler than when we sorted a mortgage ourselves last time! Thank you all very much, from a very happy customer.”

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Posted 7 years ago

“I found Dave extremely helpful and on the ball. We were given various options and in the end we chose to stay with our current provider. Right before we were due to submit the application, he discovered that they were due to come out with a lower interest rate and we were notified immediately. This saved us a considerable amount of money and we are best pleased. Extremely happy with the service we received and we would highly recommend.”

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Posted 7 years ago

“Excellent service from start to finish, Jordan and Riza, did a fantastic job guiding us through the whole process, nothing was to much trouble, and everything explained to us fully. Thank you”

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Posted 7 years ago

“Helped us secure a good mortgage without any hassle. Always quick to respond and to clarify any uncertainties. Would definitely recommend.”

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Posted 7 years ago

“I have just received my remortgage offer which is enabling me to move all my financial outgoings under one affordable monthly payment within 4 weeks of starting the process with John Charcol. The knowledge and expertise shown by their Team, and in particular my personally assigned consultant, Jessica Childs, has been invaluable. Jessica has gone above and beyond the service I would have expected to receive, providing me with detailed information every step of the way and putting in considerable time and effort in researching/sourcing the best possible remortgage deal for me with a very reputable lender. I cannot thank Jessica enough for all her assistance and firmly believe she is a great asset to John Charcol with her professional, but also very approachable, manner, which has made what can often be a very stressful process much less so for me. My personal thanks go to Jessica for keeping me advised of progress throughout by the most convenient form of communication to me, i.e. email, and for moving things along as quickly as feasibly possible.”

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Posted 7 years ago

“I found the service to be so quick and professional. This isn't my first mortgage, far from it, but I don't think i would use anyone else now. They gave me regular updates and were such good value for money. I wouldnt hesitate to recommend them to friends and family either.”

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Posted 7 years ago

“very help people - Matt Gibson and Hayley - they were great at getting information from the Mortgage provider and also the solicitor. I had utmost faith in them to sort out some of the tricky challenges we experienced!”

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Posted 7 years ago

“John Charcol found us a great mortgage deal quickly and effeciently. The team got us through the process at a tremendous pace and kept us informed at every stage via text, email or phone. Great deal, great service. Thanks again.”

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Posted 7 years ago

“Took a very long time to process and a lot of chasing on our part.”

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Posted 7 years ago

“Efficient customer service. Prompt responses. Regular updates.”

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Posted 7 years ago

“Excellent level of service from start to finish. I was kept informed every step of the way and John Charcol did exactly what they said they would. The advisors were exceptionally courteous and friendly making the process simple and straightforward.”

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Posted 7 years ago

“Couldn't fault anything. Celeste and Mia have been fantastic. A big thank”

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Posted 7 years ago

John Charcol is rated 4.9 based on 2,662 reviews