John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.87

4.9 Rating 2,569 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

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4.9

Based on 2,569 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been working with Tiara Hardy, Emily Gould and Andrew Ireland for a while and they have provided a formidable service on all manner of products to facilitate property purchases and remortgages. Their communication, response time and professionalism has been second to none.”

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Posted 1 year ago

“Found ourselves in need of a Bridging Loan to enable us to complete a new build property. Our initial research on how to go about this showed that this was not going to be an easy task but so glad we came across such a professional, knowledgeable and friendly team. Tiara Hardy provided us with excellent advice and found us a provider that came up with an offer which we accepted. Emily Gould, and Rebekah Starks who was available if Emily was out of the office, was tenacious in following up with underwriter and our solicitor to enable a relative calm in a roller coaster ride caused by the meltdown in the recent financial proceedings. Thank you so much to you all !! Have to give 5 Stars but would give 10 out of 5 if the scale allowed. Mervyn and Sally”

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Posted 1 year ago

“Brilliant service, Andrew was superb. Helped with all aspects of our mortgage application and regularly went above and beyond in order to help us secure our mortgage and taking us thru the process.”

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Posted 1 year ago

“Refreshingly fantastic service. Our case wasn't straight forward at all and Hayley McShane was most helpful and managed to find us good options. Spoke to few brokers before contacting John Charcol, some of which we dealt with in the past and they couldn't help. Wouldn't hesitate to work with them again and recommend to others.”

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Posted 1 year ago

“So I found John Charcol from a Google search, so felt I was taking a risk. However I cannot speak more highly about their professional service throughout the entire process. From the start communication was exceptional. A special thank you to our broker Indrit and relations manager Reanne. Both exceptional individuals in terms of professionalism, support and guidance. Keep up the tremendous work. If you are looking for a specialist mortgage from a broker, then I cannot recommend them enough.”

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Posted 1 year ago

“The team were very helpful under very stressful circumstances. A big thank you to Darren and especially to Emily Gould who was a shining light on the darkest of days - full of positivity, bright and cheerful and always came back with any information I was lacking from my uncommunicative solicitor as to progress. An excellent metaphorical hand-holder and liaison that I had no idea I would even need. What an absolute star!”

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Posted 1 year ago

“Incredible service with Andrew Mussai. As a first time buyer, I knew nothing about the mortgage process but Andrew made the entire process so easy for me. He was super reliable and his communication was brilliant from start to finish, securing me a 5 year fixed mortgage at an incredibly volatile time in the market. Thank you Andrew! Thank you also to Katherine Hollyoake who chased everything up with my solicitors and ensured everything was ready for completion. I would highly recommend their services again!”

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Posted 1 year ago

“I have dealt with a lot of broker representatives over forty years., but I must say that Kevin Lachasseigne of J.Charcol is the most dedicated to his job I have come across, moreover he comes across as genuine. even ringing you out of the blue to check everything is OK with details etc. I've never seen that before. I will definitely be using and recommending He and his Company in the future.”

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Posted 1 year ago

“it was a particularly challenging time to obtain a mortgage at the best rates, however the team were persistent and enabled me to secure a fantastic option, despite the challenges! Thanks to John and Gemma!”

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Posted 1 year ago

“Stephen is getting me through a difficult and unusual advance on the value of my unusual property”

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Posted 1 year ago

“Excellent professional, knowledgeable and friendly service from Gemma Clarke who found the perfect deal for us. Luke Mason was proactive and efficient supporting the process through to a quick completion. Wouldn't hesitate to recommend!”

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Posted 1 year ago

“Very happy with the advise and service in assisting me to secure a re-mortgage. I think it’s the third time I have used John Charcol over the years and I will definitely be going back to them when I need any more mortgage assistance. Best Dani”

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Posted 1 year ago

“Extremely efficient and professional service helping me with my buy-to-let remortgage. Gordon's advice and recommendations given the rising interests rates was greatly appreciated and helped me make a sizeable saving each month on my mortgage. Rebekah was also fantastic getting the remortgage to completion - she was proactive and kept me updated every step of the way. Cannot recommend enough!”

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Posted 1 year ago

“Great team, got my application completed in matter of hours putting in extra effort to hit our deadlines. Brilliant!”

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Posted 1 year ago

“Shaahid Quinn did an amazing job getting me an affordable mortgage and Reanne Monteith was so great keeping in contact with me and my solicitor for updates just amazing.”

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Posted 1 year ago

“Randeep Sodhi did a fantastic job securing a great mortgage rate for me. As a first time buyer the process of getting a mortgage was daunting, but Randeep was always patient with me and provided clear answers to any questions I had. He went the extra mile to secure a good rate shortly before they changed and was always positive and enthusiastic when we talked over the phone.”

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Posted 1 year ago

“Steve Prior did a fantastic job as always. Thanks!”

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Posted 1 year ago

“Gordon Burkett and Gemma Khan were a fantastic team who supported me throughout the process with calm supportive professionalism. I would highly recommend their re mortgage service which is friendly and expert and enabled me to access a superb deal in the middle of a rapidly evolving and challenging national context for the mortgage market. Huge thanks again”

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Posted 1 year ago

“John Charcol provided a great service from the outset. Their staff were very knowledgable and provided sound advice in addition to securing an excellent rate for my remortgage.I would have no hesitation in thoroughly recommending their services.”

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Posted 1 year ago

“Very professional service. Helped me get a great mortgage offer. Very happy”

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Posted 1 year ago

John Charcol is rated 4.9 based on 2,569 reviews