John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,658 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,658 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This mortgage would not have been possible with the JC team. They listened to and understood the individual circumstances (which presented a notable challenge) and delivered an amazing result. Perseverance and dedication were outstanding. Thank you!”

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Posted 5 years ago

“Excellent service from both Sarah & Talwasa would recommend highly”

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Posted 5 years ago

“Continued updates on progress and advice on procedures very clear”

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Posted 5 years ago

“Excellant service from this company, especially Christian Lupu and Joshua Oliphant. Everuthing is done via telephone and secure email, great for if you live a busy life!”

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Posted 5 years ago

“Randeep Sodhi, who dealt with my mortgage, was absolutely great. Very attentive and accommodating and found me a great deal. I do not hestitate to recommend Randeep Sodhi and also Amanda Allum (who was also very helpful in chasing up the solicitors) at John Charcol.”

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Posted 5 years ago

“Excellent service. Very informative and efficient.”

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Posted 5 years ago

“From the first appointment, my mortgage consultant Jessica Childs made the whole process easy. She worked extremely hard to get me a great mortgage, and when my changing financial circumstances complicated the whole thing, she was really resourceful in finding other options. I would definitely come back to John Charcol if I ever needed a mortgage again, and hope that Jessica was still working for the company.”

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Posted 5 years ago

“I have used John Charcol several times as they are so efficient and are able to access attractive rates. This time was no disappointment. I would thoroughly recommend them.”

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Posted 5 years ago

“Hailey really knows the market and the availability products. Won’t go anywhere else for mortgage needs. Thanks again”

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Posted 5 years ago

“Extremely impressed. Randeep was very proactive, attentive, accessible, professional. Complex situation handled very smoothly. As an expat, it can be challenging to find the right expertise, I feel compelled to go back to John Charcol as a first choice for all my needs.”

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Posted 5 years ago

“The staff we have encountered at John Charcol (on two occasions, eight years apart) have been polite, knowledgeable, helpful and patient. Both the initial mortgage consultant (Nicole in our most recent case) and the client relationship manager (Scott) were exemplary. We would certainly recommend John Charcol wholeheartedly - they took (most of) the stress out of sorting a mortgage and kept us well informed from start to completion. Top marks!”

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Posted 5 years ago

“I must say I can't thank Marina DaLomba and Jack Tutton for doing such a professional job on my remortgage. I would totally recommend this company in saying that I can't say I'd say the same for the Solicitor we used.”

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Posted 5 years ago

“Incredible service - in a world of online forms and off-shore call centers having someone to deal with directly - face to face is fantastic. Great service, very knowledgeable and friendly too.”

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Posted 5 years ago

“Randeep always provides a first class service. He is quick to understand our needs and then works hard to obtain the best product for us, keeping us updated throughout the process. Many thanks once again.”

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Posted 5 years ago

“Excellent service, and above all communication made the difference”

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Posted 5 years ago

“Amazing! From my first call with Tiara through to completion of the mortgage she and Hayley have been fantastic. Tiara immediately understood my requirements but with very few positives to work with and against all odds found a lender willing to look at providing a 2nd charge mortgage. It was only through the tenacity, perseverance and persuasion skills of Tiara and Hayley in dealing with the lender that the loan was able to complete. I have never felt that anyone has fought my corner as much, and these ladies have truly been life savers! I would thoroughly recommend them and cannot say thank you enough!”

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Posted 5 years ago

“Andrew Tuck and Katie Paterson have been simply brilliant. We needed to re-mortgage quickly as we were about to transfer onto the SVR. The whole process took less than a month and was totally hassle free. Worth every penny.”

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Posted 6 years ago

“We have used John Charcol previously and yet again we were given outstanding customer service by Jonathan Smith. Our situation was especially complicated this time as we are living overseas. Using his relationships and extensive market knowledge, Jonathan was able to find us the perfect mortgage solution which we could not have sourced ourselves. As a result, we were able to purchase our new home. A service worth every penny and totally stress free! We can't thank you enough.”

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Posted 6 years ago

“I highly recommend Steven Prior at John Charcol. This is the second time he has helped me find a mortgage and navigate the way to completion (which was a lot more complex this time round as we're now living abroad). Always prompt in responding and explains things so well. A huge thank you to Steven for all your help!”

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Posted 6 years ago

“Great service and just so reliable Pravin made sure everything ran smoothly Will recommend to all”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,658 reviews