John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.87

4.9 Rating 2,569 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,569 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“David was very helpful and always professional, even with the "silly" questions - all answered as well. I would highly recommend David at John Charcol to anyone looking for any help with mortgages.”

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Posted 1 year ago

“A wonderful mortgage broker service. I dealt with Gordon and Emma, both of whom were amazing - so helpful, so full of great advice, and couldn't have been more accessible and friendly. I will definitely make sure I use them for any mortgage related transactions from now on! Very happy customer”

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Posted 1 year ago

“Our mortgage broker Julie Harris from the Birmingham branch was absolutely amazing. Julie kept in regular contact with myself and answered every question we had. She went above and beyond what was expected and became the driving force behind the purchase of our property.”

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Posted 1 year ago

“John Charcol are great. Paul & Leigha were extremely helpful and guided me through every step of the remortgaging process. Very happy with their service and would recommend JC to anyone looking for (re)mortgage expertise.”

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Posted 1 year ago

“Julie Harris (Birmingham) was fantastic and handled everything for us from the moment we had an offer accepted on our house. She and the whole team were always available if there was any question throughout the entire process”

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Posted 1 year ago

“Shaahid Quinn was an amazing adviser.”

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Posted 1 year ago

“Samm is brilliant .. she is always smiling and accommodates as per her clients schedule. It was great to interact with her.”

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Posted 1 year ago

“We started with a no fee broker and got left in the lurch so we switched to John Charcol. I heard they had a good reputation for handling more complex cases and they didn't dissapoint. Shaahid was very knowledgeable and experienced and advised me very well. He's a hardworking chap and didn't leave me waiting around for an answer. Shaahid saved me money too by renewing the offer when the rates had gone down as I was buying at the most expensive time where rates were concerned. The customer service in general was great. Once the mortgage offer was received Katherine took the reigns and she was fantastic. I didn't need to chase anyone Katherine was on the case 110% shepherding all parties towards completion copying me in to all the emails so I could see all the developments without having to pick up the phone to anyone. Thank you both again for a great service and for keeping going when the first house fell through. I would certainly recommend you!”

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Posted 1 year ago

“From the moment we contacted JohnCharcol we received excellent customer service. All members of staff were clear and transparent on every step of the way with the mortgage application/Life Insurance. The representatives were patient, knowledgeable and went above and beyond to address our needs. We thank Samm, Oliver and Cristian for helping us along our journey!”

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Posted 1 year ago

“Buying a house in the UK while living abroad was initially a scary, complex process, but Jenny and Gemma at john Charcol made the whole process simple and easy and the customer service was terrific!!! They understood my time constraints and made a really complex process so easy! I was so lucky to have had these two ladies on my team from start to finish, even following up after the purchase to make sure things had gone smooth. 10/10 recommend and would use again!”

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Posted 1 year ago

“This is a belated review, but thank-you Charcol and especially Darren Peiris and Emily Gould who acted with professionalism throughout our bridging transaction last year. They offered clear advice at each stage, as well as welcome moral support, even though external factors causing a delay in registering titles resulted in a much delayed completion. They saw the task through to conclusion with patience and good humour.”

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Posted 1 year ago

“I have worked with Randeep for over 8 years and he has provided excellent advice throughout He has arranged a number of mortgages and additional borrowings which have allowed us to buy and extend our property I thoroughly recommend him”

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Posted 1 year ago

“I had a fantastic experience with Louise Brown at John Charcol. Louise supported my wife and I from pre-offer stage to completion. In what proved to be a particularly challenging transaction to close, Louise was consistently responsive, insightful, patient and supportive. It's not overstating it to say we may not have been able to close the transaction without Louise's support.”

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Posted 1 year ago

“As expats, we needed to secure a mortgage for buying a property on returning to the UK. Iain Pithers contacted us and dealt with our requirements, dealing with us promptly and courteously throughout the process. He has been on hand when we needed advice and guidance. Iain is professional and very supportive and we can't recommend him enough and without his help we wouldn't have been able to buy our ideal home. Thank you.”

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Posted 1 year ago

“Fantastic advice and extremely knowledgeable”

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Posted 1 year ago

“Randeep who handled our mortgage application on behalf of John Charcol made the whole process as smooth as possible. The process was explained clearly, questions were answered promptly and courteously and everything was completed in a timely manner. This is the third time we are buying a house and the experience with John Charcol has been the best.”

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Posted 1 year ago

“As an expat buyer looking for a BTL mortgage I have to give John Charcol and My assigned broker Andrew Ireland 5 stars. They successfully arranged my second mortgage and the level of service ive received really is unparralleled. Waiting now to go for my third...! Thank you”

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Posted 1 year ago

“I'm an expat and I needed to remortgage a property in the UK and several lenders had already declined to offer a BTL product to an expat. Iain Pithers was able to source a suitable deal and was incredibly helpful in guiding me through the seeming jungle that is the UK mortgage system, which is even more complicated for expats. Based on my experience I can recommend Iain very highly.”

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Posted 1 year ago

“By taking time to discuss options and then keeping me informed about progress”

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Posted 1 year ago

“What we thought would be a very straightforward remortgage was far more complicated. Without Michael we would have been lost! His knowledge was vast and his patience endless. We will definitely return and recommend.”

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Posted 1 year ago

John Charcol is rated 4.9 based on 2,569 reviews