John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.87

4.9 Rating 2,569 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,569 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and clear communication Very efficient and speedy service Andrew Ireland was first class in every way”

Helpful Report

Posted 1 year ago

“Would highly recommend John Charcol - they found us a suitable product to fit our unusual circumstances (non-UK resident) and then pushed it through as quickly as possible despite the lender being tricky! Thanks to Dan and Emma and the rest of the team.”

Helpful Report

Posted 1 year ago

“John Charcol found me an expat mortgage that suited my needs. They took me step by step through a complicated process and were proactive in following up and explained everything thoroughly. They were a pleasure to work with”

Helpful Report

Posted 1 year ago

“Mark Brazier thoroughly researched the market and found a suitable product for me. However, this was withdrawn and he had to start the whole process over again.He went to great lengths to find an alternative product during uncertain interest rate rises.I am very grateful that in the end my new purchase was successful. Throughout the period of negotiation I was kept informed at every stage and am grateful to Cristian Lupu for his untiring efforts to bring things to a conclusion. John Charcol provided a very professional and personal service and I have been happy to recommend them to others.”

Helpful Report

Posted 1 year ago

“Thank you Ashish Raval and Emma Moores for all your help and expertise in working out the mortgage. My mortgage was a bit complicated for a variety of reasons but Ashish's experience in dealing with expat mortgages really came handy. Besides, he was always happy to answer questions and simplify the procedures. Emma was similarly helpful, prompt, and efficient in pushing the transaction to completion. So, overall kudos to the team. I always felt that someone competent was looking out for my interests and I am getting the best advice possible.”

Helpful Report

Posted 1 year ago

“Sanjay was so helpful. He made the whole process smooth and as stress free as possible. I would highly recommend him if you are looking for a mortgage or to remortgage”

Helpful Report

Posted 1 year ago

“I have received excellent service from Samm of John Charcol concerning mortgage protection insurance. She has never stinted on trying to find the best solution to meet our needs within our budget. I thoroughly recommend her.”

Helpful Report

Posted 1 year ago

“Absolutely happy clients! Gordon Burkert and Fiona Allan have been absolutely fantastic they made our journey very smooth during the purchase of the property, from the start of taking our details and explaining the best options for us up until completing. I couldn’t recommend them enough and will be purchasing our next properties through them again. We highly recommend John Charcol very professional and prompt team and we look forward to working again with them soon!”

Helpful Report

Posted 1 year ago

“Heather McLennan managed our mortgage application and provided excellent service and support throughout the process. Heather is extremely knowledgeable and ensured a product was found to suit our requirements. Her communication and service was faultless and she was a pleasure to work with. Heather was pro-active and ensured our case was escalated with the solicitors and this ensured our completion was not delayed. Thank you.”

Helpful Report

Posted 1 year ago

“Hayley McShane was very helpful throughout our mortgage application process. She explained the options for our non-standard situation very carefully, actioned things/responded to queries very quickly at all times and overall made the process significantly more efficient and less stressful.”

Helpful Report

Posted 1 year ago

“As usual Karol Wolosiak was super helpful. I appreciate his professional advices based on big knowledge and experience. Karol is easy to communicate with and can explain complicated financial processes in understandable way. I am very happy with his help and highly recommend his service.”

Helpful Report

Posted 1 year ago

“We worked with Mark Brazier at John Charcol and I could not recommend him as a Broker enough. Our situation was unique and Mark found us the best rate, and was super responsive and went over and above throughout the whole process. Thank you!”

Helpful Report

Posted 1 year ago

“Mark Brazier was incredibly helpful from start-to-finish, in what was a protracted transaction in a challenging lending market. Thank you for all your help guys! We will be using you again for sure. Best, Morgan”

Helpful Report

Posted 1 year ago

“First time buying a house and Sanjay made our experience getting a mortgage seamless. He explained everything in details and was impressively fast in completing. Would recommend John charcoal to my friends and family.”

Helpful Report

Posted 1 year ago

“Karol from John Charcoal has worked tirelessly to arrange my remortgage despite numerous challenges. I am very happy with the service provided and would not hesitate to recommend him to friends and family.”

Helpful Report

Posted 1 year ago

“Randeep was extremely supportive over a protracted transaction and incredibly accessible. His expertise and market knowledge was invaluable in ensuring a great result on my property purchase. I am very pleased.”

Helpful Report

Posted 1 year ago

“Having previously worked with the very helpful Paul Butlin at John Charcol when taking out our first mortgage, I retuned to the company for help with sorting out our mortgage as we wished to move home. This time, we’ve had the pleasure of working with Kurt Spooner and Leigha McShane, whose praises I honestly cannot sing highly enough. Kurt has been nothing short of awesome when it comes to being on the ball professionally with his knowledge and advice, and also for being a really solidly supportive advisor in the midst of the chaos of moving house! It has felt throughout that Kurt has truly had our best interests at heart and I feel I wouldn’t have got more sound advice or a better mortgage rate anywhere else. Plus, he and Leigha are lovely people to boot! I’ll definitely be coming back to John Charcoal in the future and hope to work with Kurt and Leigha again.”

Helpful Report

Posted 1 year ago

“I can't recommend John Charcol and their services highly enough. My Mortgage Adviser Julie Harris was a massive help throughout the whole process and went above and beyond in dealing with any queries I had as well as offering advice to help keep me at ease with the whole process. The communication was excellent and Julie was extremely professional and knowledgeable throughout and always very approachable and generous with her time. Thank you!”

Helpful Report

Posted 1 year ago

“Amazing service from start to finish, due to my overseas work and employment John Charcol were professionally capable to navigate and offer me a very competitive UK mortgage. Highly recommended to any overseas expats or UK nationals living/working abroad.”

Helpful Report

Posted 1 year ago

“As expats seeking to invest in our first property in the UK, we had the pleasure of working with Michael Alberts from John Charcol, and he has been nothing short of extraordinary in his support throughout the entire process. Michael's wealth of experience in the industry, coupled with his empathetic approach and proactive work ethic, made the entire process a breeze and helped to ease the stress of making difficult decisions. If you're looking for someone who is dedicated to delivering the best possible outcome for you, we highly recommend Michael. Thank you for all of your hard work! I could not recommend Michael enough!”

Helpful Report

Posted 1 year ago

John Charcol is rated 4.9 based on 2,569 reviews