John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,658 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,658 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used them for many years and have always been happy with their service.”

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Posted 6 years ago

“Rob Setter has been very professional,helpful and quick to reply to any queries.”

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Posted 6 years ago

“The service provided by Matthew Daly is superb. Thoroughly professional, very knowledgefull and approachable and a very nice chap. The whole transaction was very smooth with good back up from his colleagues. Matthew found a good deal as expected and has also arranged finance for me previously. Fully recommended.”

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Posted 6 years ago

“Very slow and didn’t seem able to affect the poor performance of Barclays. Other than finding a deal in the first place, very little value was added to justify a fee.”

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Posted 6 years ago

Hi Keith, We are very sorry to hear that you have been left disappointed with the service you have experienced with John Charcol. We appreciate you taking the time to leave us feedback and we will use it to prevent this from happening again. One of our will be in touch with you later today to discuss this further. Many thanks, Katherine Sellwood Marketing Manager

Posted 6 years ago

“Ajay Waroo was very informative and maintained great communication throughout. Nothing was ever too much. Highly recommended.”

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Posted 6 years ago

“Penny and Fiona were brilliant from start to finish. They always came back so quickly on any emails I sent and explained everything fully to me. They went above and beyond with their service.”

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Posted 6 years ago

“very good service”

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Posted 6 years ago

“Excellent company. Mark Nicholls having previously arranged a number mortgages, continues to provide us with wonderful service.”

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Posted 6 years ago

“Went with John Charcol for my original mortgage and now my re-mortgage process. They are really helpful throughout the entire process right up until completion, not only for finding the best deals. Particularly impressed with the service of Sarita Varma and Fiona Allan. Highly recommended and worth the fee.”

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Posted 6 years ago

“The service I received throughout trying to organise 2 mortgages was dreadful! Having used John Charcol 2 years ago I was really happy with the help and service I received. This time has put me off using them ever again I am sad to say! When your account manager leaves and doesn't tell you is never a good start!”

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Posted 6 years ago

Hi Sara, We are very sorry to hear that you have been left disappointed with the service you have experienced with John Charcol. We appreciate you taking the time to leave us feedback and we will use it to prevent this from happening again. One of our team will be in touch with you later today to discuss this further. Many thanks, Katherine Sellwood Marketing Manager

Posted 6 years ago

“Extremely helpful and very competent.”

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Posted 6 years ago

“Randeep Sodhi has been my mortgage advisor for the last 7 years and he is a pleasure to work with. Randeep always goes the extra mile to look into the best mortgage deals possible for me and is very patient in answering all my questions. I have now moved into my new property and am very happy. Thanks so much Randeep.”

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Posted 6 years ago

“Professional, attentive with regular updates and excellent customer service”

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Posted 6 years ago

“Very patient and provided lots of clarity”

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Posted 6 years ago

“We had a brilliant service from sarita who went out of her way to enable us to get the Mortgage that met our needs and circumstances. Her care of us was personalised and attentive. We will definitely seek out her help in the future Heather”

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Posted 6 years ago

“We’ve had Haiyley Kow assisting us for many years and his help has been excellent”

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Posted 6 years ago

“Steven is my 'go to' contact for all mortgage queries. He has a fantastic knowledge of the market and has always got us a great deal. He is very responsive as well.”

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Posted 6 years ago

“Choice of options Excellent knowledge of market Excellent service from all contacts Excellent problem handling and solving”

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Posted 6 years ago

“John Charcol has been a great help in getting my first mortgage. Michael Williams and Sophia Roach has especially been very patient and helpful. They really put the time and effort in to keep you updated.”

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Posted 6 years ago

“Having purchased two mortgages I found the staff at John Charcol to be very thorough in their assessments together with their expertise in mortgages and insurance. I was impressed by the quality of their work and their friendliness brought ease to the many conversations I had with them. Their communication over the phone and by email was top quality. The experienced staff working on mortgage applications seemed effortless. Even when the banks were not making good decisions staff at John Charcol provided confidence based on their assessments that the applications will get approved. Today I'm able to sing their praises on what they have achieved for me. Excellent work.”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,658 reviews