John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,661 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,661 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the pleasure of dealing with Cathy Izzard, she was fantastic, made the whole thing so easy, found me the best mortgage she could to fit my needs”

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Posted 7 years ago

“As an 'older borrower' we felt that we needed a broker with access to a wider market than approaching a high street lender direct. From the first initial contact we found that our broker, Eric Appolloddorus, listened to what we wanted and quickly identified an attainable product. He guided us through the paperwork at every stage of what was a professional, fast and efficient process. Overall a very positive experience. I would not hesitate to use or recommend Eric or John Charcol on any future occasion. Thank you Eric. James C.”

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Posted 7 years ago

“I have been very impressed with the company John Charcol. The adviser was very professional, really knew what he was talking about. Very patient and always available. 11/10.”

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Posted 7 years ago

“We returned to John Charcol so we could use Sener Topal again. He is such a good broker, keeps in touch all the time and dealt with any issues we had. Would always come back to John Charcol as long as Sener works there.”

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Posted 7 years ago

“Generally very good service from Matt and Riza throughout a long and frustrating process in order to eventually secure a mortgage.”

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Posted 7 years ago

“I had a lot of issues with previous companies and had so much time wasted. I was hesitant to using John Charcol again as a year earlier I had a bad experience with the London branch. I dealt with a lady named Penny Howes who reassured me with everything from the start and then was assigned to Mia Tariq from processing who was very pleasant and kept me up to speed with updates and any questions I had. These two are very good at what they do.”

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Posted 7 years ago

“John Charcol have done a great job several times for us. They’ve helped with issues like chasing low mortgage rates by reputable lenders while base rate rumours were circulating, and helping explain unusual benefits on payslips during a mortgage application. We’ve used them since we were first time buyers and they’ve been helpful and proactive every time.”

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Posted 7 years ago

“My husband and I were buying our first home so the process was all new to us. Jags and Riza at John Charcol guided us through the whole thing and their advice was really helpful and clear. They made the experience of getting a mortgage and buying a house a very smooth experience. We were also very pleased with the mortgage rate Jags managed to get for us. We'd definitely recommend their services.”

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Posted 7 years ago

“Excellent professional and personal service. Bruce took great care to explain the process to us and ensure that all the necessary information required to apply for our remortgage was provided by us and checked by him to make sure the process ran as quickly and smoothly as possible. When delays occurred on the legal side he stepped in and remedied the situation and kept a close eye on the proceedings until completion. Very satisfied and will definitely recommend your company to friends and colleagues. Thank you again.”

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Posted 7 years ago

“We worked with Rob Setter. Very friendly, helpful, responsive and patient. Would use again.”

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Posted 7 years ago

“Randeep, our Mortgage Broker, was great! He helped us all the way through our purchase and was always at hand to answer our queries or t advise us of the next steps. He made what could be a very stressful experience, much easier. Thanks”

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Posted 7 years ago

“Excellent service and very professional from start to finish. Special thanks to Celeste for getting everything rolling, keeping us informed from start to finish and being brilliant. Lovely lady. Also Mia and Katie. You girls were brilliant.”

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Posted 7 years ago

“Absolutely first-class service throughout the process. We were kept informed of developments at all times, all questions were answered promptly and our advisor clearly knew their brief. Well done and thank you.”

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Posted 7 years ago

“John Charcol was brilliant right from the beginning. I had excellent advice from Debbie and I knew I could trust her judgement and she got me a very good deal with my lender. I'm now happily living in my home and would recommend John Charcol 100%.”

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Posted 7 years ago

“The daunting task of renewing my mortgage term was approaching, what a headache this is. John Charcol made this seamlessly easy. Constant updates and a designated person to talk to made this simple. Thank you for your help to Riza and Lisa.”

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Posted 7 years ago

“They got us a very competitive rate on our new mortgage deal.”

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Posted 7 years ago

“Really lovely and super helpful, especially Penny and Georgina. Thank you!”

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Posted 7 years ago

“Martin Ward was fantastic- always available and willing to be helpful. My remortgage was dealt with efficiently.”

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Posted 7 years ago

“Megan Betts and MichaelWilliams were brilliant”

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Posted 7 years ago

“Completed the task with good service”

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Posted 7 years ago

John Charcol is rated 4.9 based on 2,661 reviews