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John Charcol Reviews

4.9 Rating 2,666 Reviews
98 %
of reviewers recommend John Charcol
Company Reviews Metrics Info
4.9
Based on 2,666 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read John Charcol Reviews

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Paul
Verified Buyer
“Very professional and good communication”
Helpful Report
(Southampton) - Posted 7 years ago
Geoffrey
Verified Buyer
“I was abroad at the time of my enquiry regarding a re-mortgage of one of my properties, and did an on line introduction, then I was telephoned, and found the whole process straight forward, and all the staff were friendly, and helpful with the whole process, resulting in a very satisfactory outcome for me. I would recommend John Charcol to my friends.”
Helpful Report
(Southampton) - Posted 7 years ago
Rohan
Verified Buyer
“SERVICE WAS GOOD & FOLLOW UP ON ISSUES WAS HELPFUL”
Helpful Report
(Southampton) - Posted 7 years ago
Leyla
Verified Buyer
“Sergio Constantatos went above the call of duty in my opinion. Out of all the mortgage consultants I have dealt with he was (by far) the most knowledgeable, proactive and creative problem-solver I've encountered in a purchase thwart with obstacles. I truly believe we wouldn't have the house we do today if it wasn't for him...see you in another 3-4 years!!”
Helpful Report
(London) - Posted 7 years ago
CLARE
Verified Buyer
“Both Erin Sandall and Eliott were very professional and helpful and I have faith that should a better deal come up in the next year or so for us that Erin will be on the case and be in contact with us, otherwise we will be speaking in 4 years time!”
Helpful Report
(Southampton) - Posted 7 years ago
Malcolm
Verified Buyer
“Very patient with us when things changed, and we had to change what we wanted.”
Helpful Report
(Southampton) - Posted 7 years ago
DESMOND
Verified Buyer
“We were kept informed of our progress with our mortgage application at all times. They were good intermediaries to the lending company.”
Helpful Report
(Southampton) - Posted 7 years ago
Stuart
Verified Buyer
“Nahid Hussain - that's it. Look after him as he looks after us!”
Helpful Report
(Southampton) - Posted 7 years ago
Lisa
Verified Buyer
“Very efficient and kept us informed throughout would definitely recommend and use again”
Helpful Report
(Southampton) - Posted 7 years ago
Anonymous
Verified Buyer
“Fantastic service.”
Helpful Report
(Southampton) - Posted 7 years ago
John T
Verified Reviewer
“sarita varma was a great negotiator and a lovely person aswell. She made us relaxed and obtained for us a mortgage deal we never would have managed to get ourselves. she was totally professional throughout the experience and we would recommend her to anybody.ten out of ten.”
Helpful Report
(London) - Posted 7 years ago
Adrian
Verified Buyer
“Kept me updated and friendly/ knowledgable people to deal with”
Helpful Report
(Southampton) - Posted 7 years ago
Darren
Verified Buyer
“Lisa found a good mortgage and helped me with any extra info I needed. Chantelle kept me updated throughout the process and felt that everything was in hand and no chasing up by me required.”
Helpful Report
(Southampton) - Posted 7 years ago
Tony
Verified Buyer
“I used them to arrange a mortgage on a holiday let. I'm actually a finance professional so could have easily done it myself, but decided I'd rather pay John Charcol as I needed to save the time. Thus I guess you could say I would be a pretty critical reviewer (and I rarely do reviews). John Charcol did what they said they'd do, explained the options on offer, kept me fully informed throughout the process, allocated a great account handler (Georgina) and just did a fantastic job! They were all highly professional and the money I spent having them sort it all out for me was well spent. I'd recommend them unreservedly.”
Helpful Report
(Southampton) - Posted 7 years ago
Christopher
Verified Buyer
“Great service and communication”
Helpful Report
(Southampton) - Posted 7 years ago
James
Verified Buyer
“Hi to anybody looking for a very helpful speedy company to sort out mortgages, these guys were excellent from start to finish very professional and helpfull with some ar any unanswered questions i might of had, if your looking for a reliable and very easy to talk to company i would highly recommend thanks again especially charlotte and steve blinman . jim tolmie butt”
Helpful Report
(Southampton) - Posted 7 years ago
Kiran
Verified Buyer
“Kept us fully informed all the way through the process. Did not have to phone to get updates.”
Helpful Report
(Southampton) - Posted 7 years ago
Peter &
Unverified Reviewer
“We have been trying to arrange a buy to let mortgage for some months now. We need less than 50% funding for this purchase, we have 6 other properties (small studio flats) none with mortgages. At the start of the process we had all the usual hassle with the anti money laundering rules, not least of which because they only drip fed us what proofs they required. Each time the requested proofs were sent, they wrote sometimes weeks later to request yet more information and proof. Their explanation is that they don't know what the mortgage provider will want until they ask for it, so it would appear that either they have no knowledge of the mortgage provider or they just don't care. We finally got an offer of sorts only to be told today that the solicitors we use were not on their panel and we would need to use a different one. They have known from the outset who are solicitors are, they had everything ready to go two months ago to be told now that we need to use a different one is beyond belief. We have run up a bill with our solicitors of around £1000 and they now wish us to change. We have never used John Charcol before and have been apalled by the service they offer as "The country's Largest Mortgage Broker". They never keep us informed of what is going on, as usual with these sorts of organisations, only endless badgering by us produces results, not too bad if they were doing this for free, but they aren't. We certainly won't be using them again, a thouroughly bad experience.”
Helpful Report
Posted 7 years ago
Dilip
Verified Buyer
“everything went off well, although initially personal info & documentation took bit longer than expected, the outcome was satisfactory.”
Helpful Report
Posted 7 years ago
Gareth
Verified Buyer
“Professional, helpful, very clear and straight forward with no unexpected or unexplained fees or problems. Offered very competitive products which offset the additional brokers fee. Overall very happy”
Helpful Report
Posted 7 years ago
John Charcol is rated 4.9 based on 2,666 reviews
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