John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,658 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,658 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful professional but human service. Time taken to really understand my needs and provide options.”

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Posted 6 years ago

“Excellent service in all aspects of the service offered I have been highly impressed with Tom Clifford who was efficient and professional in dealing with our mortage throughout. He made great communication in responding to our queries immediatley aswell as chasing up our file for regular updates He was easy to talk to and always available when needed. Not once through the process did I feel the need to chase him,He was clear and proactive in the communication and supportive in every step of the process. As a first time buyer this was a stress free process, I will most certainly recommend John charcoal and would like to say a big thankyou I would have no hesitation in recommending John Charcoal to anyone, I'll be using theirservices again for sure! Thank you guys for a pleasurable sale and purchase.”

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Posted 6 years ago

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Posted 6 years ago

“I have nothing but the highest praise for Nicola Jones and her team for their hard work and efficiency in arranging my re-mortgage. It was a painless and even enjoyable experience. I would highly recommend John Charcol to anyone needing mortgage advice.”

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Posted 6 years ago

“Scott and Marina have both been very helpful on progressing a remortgage for me, even though the process had a few complications brought on by surveyors. The regular updates from marina proved very helpful, meaning that I was always fully aware as to what stage the application was at. This is the second time I have used Charcol, and will do again on other mortgages too.”

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Posted 6 years ago

“Harris Zubair was excellent in looking for a suitable product for me and kept me updated throughout the process. I have used John Charcol before and will use you again.”

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Posted 6 years ago

“Great support throughout the re-mortgage process! Great team! Will definitively recommend!”

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Posted 6 years ago

“Excellent service, would definately recommend.”

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Posted 6 years ago

“Charlotte and Cristian did a great job for us. Charlotte was relentless in finding us a mortgage product which the other two brokers we tried couldn't achieve. Cristian was excellent at getting us to a speedy completion so all in all we are very pleased. Ours was a challenging assignment but John Charcol met this with gusto and went the extra mile to succeed. Thanks guys”

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Posted 6 years ago

“Randeep Sodhi did a fantastic job ! i have now worked with Randeep for many years and i would want to come back to Randeep again and again, and would definitely recommend him to friends.”

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Posted 6 years ago

“Very efficient attentive staff & would recommend to others Thank you”

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Posted 6 years ago

“Its a great company, guided me every step of the way, very attentive always kept me updated on how the remortgage was going - would recommend them especially to Bobbie & Mandeep - for a great service! Many Thanks! Paul”

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Posted 6 years ago

“Great service Great communication and feedback throughout whole transaction. Very efficient team. Highly recommended”

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Posted 6 years ago

“Excellent service as always! Thank you!”

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Posted 6 years ago

“Right at the last moment there was a shortfall in the mortgage of £2000 which meant my having to find that amount at very short notice. I complained and just keep getting offered a telephone conversation to discuss things when what I want is the official complaints procedure to make a WRITTEN complaint - not get fobbed off by some bland telephone conversation. At the moment I am busy at work but eventually I will get round to complaining to the financial ombudsman.”

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Posted 6 years ago

“Fiona Allan and Paula Willock were fantastic and went far above and beyond what could have been expected of them. Our application was an extremely difficult and unusual one and they couldn't have been more helpful and more persistent to help get it over the line when options were looking almost exhausted. Thoroughly recommend and will be using again.”

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Posted 6 years ago

“Always helpful professional and get results what more can you want”

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Posted 6 years ago

“Both Tom Allen and Emily Finch at John Charcoal were fantastic in helping me with my first home purchase and finding the best mortgage for me. They were very thorough and acted quickly and efficiently on matters and any queries I had. The overall process was seamless. Would highly recommend.”

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Posted 6 years ago

“helpful and professional”

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Posted 6 years ago

“Excellent customer service, very understanding and responsive to my particular needs (self-build mortgage). I have used John Charcol for 3 mortgages over the last 10 years as they continue to provide a first class service. They were very proactive throughout the mortgage progress, keeping me up to date with progress at regular intervals.”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,658 reviews