John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,567 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,567 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I couldn't be more grateful that Gareth picked up our call on Saturday morning when our previous mortgage adviser told us that we can't afford our dream house. Gareth secured a mortgage for us just in two working days. When we changed our source of our deposit, we thought the mortgage lender would pull out, luckily Gareth contacted with the lender again and issued a new mortgage offer with good rates. We can't thank Gareth enough to help us out with the whole process.”

Helpful Report

Posted 5 months ago

“Daniel Spragg recently helped me with a new mortgage and a life insurance product. I was absolutely delighted with the level of service provided from Daniel. From minute one, he was attentive, very knowledgeable and did exactly what he promised, which is all that can be asked for of any professional service. During the period on waiting for the mortgage to be approved, he gave regular updates and always kept me in the loop. I would not think twice about using them in the future.”

Helpful Report

Posted 5 months ago

“Samm was a pleasure to deal with, both knowledgeable and personable. She really considered my needs and budget and was able to deliver on both. Would highly recommend!”

Helpful Report

Posted 6 months ago

“Good product knowledge and follow up”

Helpful Report

Posted 6 months ago

“Excellent service. Attentive, professional and a clear understanding of both the market and the needs of the customer. We can highly recommend David Rounsfell of John Charcoal for your mortgage needs.”

Helpful Report

Posted 6 months ago

“I have just completed on my house purchase and am delighted with the service I received from Victoria Todd at John Charcol. This is the second time I have asked for her help, and on each occasion she went the extra mile to deliver prompt, excellent advice. We had to change the requirements halfway through, and she has always been able to adapt or make helpful suggestions. The team also put me in touch with other support on the house sale, all good advice and service from their partners too. I would have no hesitation in recommending Victoria and John Charcol services, their professionalism will get you through the stress of UK house buying!”

Helpful Report

Posted 6 months ago

“David Pundey, I want to extend my heartfelt thanks to you for the exceptional guidance and support you provided throughout my mortgage application process. Your expertise and dedication in addressing every issue that arose were truly invaluable. From the very beginning, you offered clear and insightful advice, ensuring that I understood each step of the process. Whenever challenges came up, you were quick to find effective solutions, which greatly eased my concerns. Your professionalism and responsiveness made a significant difference, and I am very happy with the service you provided. Thank you once again for your outstanding assistance.”

Helpful Report

Posted 6 months ago

“Have been working with Andrew Mussai of JC for over a month on a fairly complex mortgage application. Andrew has been absolutely excellent from every perspective a 11/10 performance. He is; knowledgeable, very focused on Customer delight, accurate and timely with communications a fantastic consultant to work with. I highly recommend Andrew and J.C. as best mortgage experts that I have ever worked with and bottom line he delivered the required funds.”

Helpful Report

Posted 6 months ago

“Randeep Sodhi. Thank you once again for your hard work, diligence and perseverance during the entire process. It was a tough ride with the difficulties during the valuation process but you never gave up! A true professional and genuinely someone who goes above and beyond to achieve the results. This is the reason we have been coming back to you for is close to 15 years !”

Helpful Report

Posted 6 months ago

“Would highly recommend, very effective and efficient at finding the right solution and making it happen. Thank you to Andrew and the John Charcol team for making every step of the process straightforward and always being available to answer any questions and follow things up. They will provide an excellent personal service to find you the best option and provide clear and transparent mortgage advice throughout adapting to your changing circumstances if necessary”

Helpful Report

Posted 6 months ago

“our advisor was a chap named Andrew Ireland, and in all honesty i couldn't have asked for a better advisor, to say I'm happy with the level of service he provided would be an understatement, he did everything possible to get us to the point we needed to be at to finally buy our home, it took nearly a year, but he stuck with us and guided us through, i WILL be keeping his details and i WILL be using again if i ever need another advisor, top man.”

Helpful Report

Posted 6 months ago

“Excellent service from Samm Walker at John Charcol who helped me arrange suitable insurance cover after taking out a new mortgage. As well as being very helpful and friendly, Samm also explained everything really clearly and helped me find a product that met my needs. Would absolutely recommend.”

Helpful Report

Posted 6 months ago

“I recently worked with Razzak as my mortgage advisor, and I was thoroughly impressed. His professionalism, expertise, and friendly demeanor made the entire process seamless. Razzak patiently revised the mortgage plan multiple times, ensuring it fit my needs perfectly. His knowledge and dedication were evident throughout, and I highly recommend him to anyone seeking mortgage assistance.”

Helpful Report

Posted 6 months ago

“Recently brought a house. Mohammad Razzak and his team was very helpful with every step of the way in securing the house purchase, the whole process was smooth from start to Finnish.”

Helpful Report

Posted 6 months ago

“Great estate agent to join if looking to purchase a house. Any questions we had they were able to answer. Kept us well informed throughout the purchasing process. They let us view the property twice when we wanted too and were so flexible with appointments. Thank you to Jess and the team.”

Helpful Report

Posted 6 months ago

“Samm Walker advise me on my life policy and other types of cover. Great service. She was very patient especially during moments of indecisiveness. All in all, happy.”

Helpful Report

Posted 6 months ago

“Massive thank you to both Reiss and Bilal for their consistency and care given throughout my first time buyers journey! Reiss and Bilal have been very professional and friendly as well as understanding. They gave me every confidence and responded to my queries swiftly and very clearly. I would absolutely recommend Reiss and his team to my extended family intending to purchase their property! Valuable colleagues who must be recognised for all their hard work and efficiency! Thank you! Sahana”

Helpful Report

Posted 6 months ago

“I have just bought two buy to let apartments in Manchester and honestly without Louise Browns help in securing the mortgages i dont think i would have succeded. She made a tiresome process run incredibly smoothly with her knowledge, efficiency and attention to detail. If your looking for a excellent broker with a charming and personal touch then look no further. Louise i can,t thank you enough and i will definately be in touch when i buy my next property. Thanks Keith”

Helpful Report

Posted 6 months ago

“What a fantastic service. Reiss Brian is absolutely brilliant at his job. He achieved what many others could not. I’m forever thankful to this man. When I buy my next property I will be contacting him again for sure. What an incredible broker. Oakmans are super lucky to have such a great asset to the team. Thank you Reiss, and a huge thank to Bilal too for all the support and guidance you also provided me. You’re both the definition of THE DREAM TEAM ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 6 months ago

“Very impressed with how easy, painless and shift my remortgage was. The staff were very responsive and professional when dealing with me”

Helpful Report

Posted 6 months ago

John Charcol is rated 4.9 based on 2,567 reviews