John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,639 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,639 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very responsive and reliable.”

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Posted 6 months ago

“I am grateful to John Charcoal and I can't rate them highly enough. I want to really appreciate Sanjay for working hard on our case and making it possible despite our complex situation. Sanjay is a very helpful and professional person and also extremely knowledgeable. I highly recommend Sanjay for any mortgage related issues.”

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Posted 6 months ago

“Sanjay is a star. We all know that the process is long. But Sanjay made it look easy. Always on the spot with answers to all our questions! Customers service 5⭐️, knowledge 5⭐️, personality 5⭐️. Thank you Sanjay, you are a great asset for your company”

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Posted 6 months ago

“Exceptional customer service delivered by Sanjay Khuttan! He went above and beyond to make our dream come true and we are very grateful for his consistent support. Amazing communication and understanding!!”

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Posted 6 months ago

“VERY KNOWLEDGABLE ABOUT THE MOST SUITABLE PRODUCT FOR US ,HELPFUL AND ALWAYS AVAILABLE TO ANSWER OUR QUESTIONS”

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Posted 6 months ago

“James has explained which insurance is suitable for us and will cover the period of time that we got mortgage for and we are very happy with his assistance”

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Posted 6 months ago

“Very understanding, patient, friendly also helpful”

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Posted 6 months ago

“Very patient and very professional”

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Posted 6 months ago

“I have received 5 Star treatment and I needed lots of handholding and Hazvie Chimbetete and Samm Walker have been amazing !!!!!!!”

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Posted 6 months ago

“Having been trapped in an interest only mortgage for years and my husband nearing retirement age, I was extremely worried about securing a repayment mortgage with only a 4 year term remaining and nowhere near enough funds to clear the balance. Ezra was a breath of fresh air from day 1. He contacted me the very same day I submitted an enquiry and kept me advised every step of the way. He always answered my emails the same day and was extremely reassuring. He said from day 1 that he would be able to get a mortgage and 6 weeks later we've completed! Thanks also to Louise for all her help and support through the actual remortgage process. I would not hesitate to contact either of you again for any future help I need. You are both a credit to this organisation. Thank You”

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Posted 6 months ago

“Athavan was a fantastic broker for me spanning an eventual house purchase that involved two subsequent transactions falling through due to various issues unrelated to the mortgage. On each occasion Athavan provided advice, researched multiple options, and laboriously explored various details of mortgages to secure me the best offering to meet my requirements. He did this multiple times within each of the aborted purchases as my situation changed and gave 100% of his attention each time. He is extremely polite, professional, and timely in his dealings and I would recommend him to anyone wishing to get a mortgage especially if they have challenging requirements like I did having been out of contract for a while and therefore not falling within run off the mill brokering solutions. Thanks Athavan.”

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Posted 6 months ago

“For someone who is hard to impress, I was highly impressed by the level of professionalism and dedication I received. Everything was tailored to my needs.”

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Posted 6 months ago

“I have had the pleasure of working with Bilal as a mortgage broker on several transactions, and I cannot speak highly enough of the professionalism and expertise. I highly recommend services to anyone in need of a reliable, knowledgeable, and personable mortgage professional. Working with Bilal is always a positive experience, and I look forward to the next time I have the pleasure working with Bilal again.”

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Posted 6 months ago

“I am extremely satisfied re all dealings with John Charcol staff. I mainly dealt with Andrew & David who were very professional and helped in all matters of mortgage application and life cover application. Communication was always excellent and queries answered promptly. I was followed up although I appreciate could not personally advise on some aspects I was given enough advice to make informed decisions. Thank you to your staff & all their help! Would definitely recommend in future.”

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Posted 6 months ago

“After being told by potential purchasers that our home was unmortgageable we spent days in a stunned and very stressful state. Conversations with surveyors, architects and builders gave no clarity to why this should be and more importantly how we could rectify it. In desperation we decided to investigate for ourselves how realistic this statement was and so contacted John Charcol. Thank goodness we did! The broker we spoke to, Molly, was brilliant, she calmly explained how the mortgage market for non standard build properties worked and yes it wasn’t a case of a quick visit to a High street bank but perfectly possible to secure a mortgage. Molly then volunteered to do a sample canvass of our property with her lender database and early the next day reported her findings in clear detail of who would and wouldn’t advance a mortgage subject of course to all the other caveats eg age, income, deposit etc. To say this was a relief was an understatement but what was also immensely impressive is that Molly did this without any other motive than to help understand the position we had found ourselves in. Our original purchasers are still pondering what to do but irrespective of them we will always recommend John Charcol and Molly in particular if ever the question of mortgages arises.”

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Posted 6 months ago

“From start to finish the whole remortgage process was seamless. Emma and Shaun were the perfect team. Keeping me up to date at every stage of the process, and responded to any communication immediately. I would recommend John Charcol without hesitation a real 5 star service !”

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Posted 6 months ago

“Gemma Clarke and Emma Moores gave timely support and amended recommendations when appropriate in renewing my BTL mortgage. There were a few IT problems from the Building Society but we managed to negotiate the issues and we now have a fixed rate for 2 years that meets our needs.”

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Posted 6 months ago

“Great service!”

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Posted 6 months ago

“The service from Shaun to start with was the best iv had from previous experience from other company’s beside the care and service I had from Chantelle was a 10/10 while Everthing was in process she always kept updated with other party’s involved to get the completion done on time and getting all work done on time . Regards Kas”

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Posted 7 months ago

“Shaun and Emma are great. Shaun recommended the suitable products very quickly, and we were able to secure a very good rate before the interest rate increased. Emma was very help during the pre-completion process. Everything was very smooth”

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Posted 7 months ago

John Charcol is rated 4.9 based on 2,639 reviews