John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,755 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,755 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I organised my insurance protection with Samm Walker and she was incredibly helpful, friendly, and knowledgable. Thank you!”

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Posted 5 months ago

“We had a complicated purchase and were getting very frustrated. We got in touch with Paul Corcoran. Paul gave us sound advice, re-assurance, (without making promises), and looked at our case himself before submitting. Within a week we had an approval in principle. After using other Mortgage brokers to no avail. I would recommend JC at any moment. Professional, understanding and they clearly know the game. Thank you Paul.”

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Posted 5 months ago

“Excellent communication and understanding by Stephen Brown who assisted from the start to the end of my remortgage”

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Posted 5 months ago

“Organised my life assurance with Lisa Gilsenan after being refused by online searching due to my medical history. After chatting with Lisa, many emails and messages later she found an excellent deal that offered me cover as soon as I needed it. Lisa was both professional and easy to talk to which made the process of discussing medical history’s and financial information so much easier. I would highly recommend her to anyone needing assistance with financial protection. Many thanks for all your help.”

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Posted 5 months ago

“Super helpful team.”

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Posted 5 months ago

“Paul corcoran I just wanted to say thank you for all your hard work in securing a mortgage for us and for guiding us through the process from step one. Paul was incredibly patient with my many questions and was always happy to help whenever I had uncertainties. He not only managed to find me a specialist mortgage but also provided advice on other matters that have been enormously helpful.”

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Posted 5 months ago

“Shaun from John Charcol was hugely supportive with finding a suitable remortgage for my parents. He was always on hand to answer any questions and made the process that much easier.”

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Posted 5 months ago

“Shaun at John Charcol did a great job with out remortgage. I have always had the best advice from John Charcol over the years highly recommended”

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Posted 5 months ago

“Jade at John Charcoal has been fantastic - so much so we’ve recommended her to friends in a slightly complex mortgage situation knowing they’ll be in really safe hands. She’s not only kept us informed at every single step, she’s answered every question promptly and been super friendly throughout. Thank you Jade!”

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Posted 6 months ago

“Paul Corcoran is a superb mortgage advisor , very professional and went out of his way to find us the best deal for our re mortgage. He was available at all times to answer any questions no matter how small. 10/10 , would highly recommend”

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Posted 5 months ago

“Great service! Was very helpful service, able to answer all my questions and provide with exactly what I needed.”

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Posted 6 months ago

“Thank you very much Jenna Patel from John Charcol for making this journey possible. Your help meant so much to us. Moving from abroad, everything was so abstract and you gave it a form in the beginning. As the journey progressed, you kept on believing in this thing that we didn't see anymore at times. So, again, thank you for all the help and the best to you!”

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Posted 6 months ago

“David (Rounsfell) was fantastic! Despite the slight complexity of our situation, and being first-time buyers, David arranged a great lender, product and rates for us - his advice and communication throughout the process was excellent. We'll definitely be giving him a call next time!”

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Posted 6 months ago

“John Charcol (Shaahid main advisor) provided great advice and service throughout. They kept me informed and provided detailed guidance. Only downside was the mortgage provider who seemed inept... but the advisors at John Charcol conducted all the communications. Great company - will be happy to use again.”

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Posted 6 months ago

“We’ve used John Charcol recurrently now for many years. Thankfully, the reason for our return is the absolutely brilliant Shaahid Quin. Honestly, he’s been there for us since the beginning of our first time joining John Charcol. He’s listened to our needs, and even offered us advice where many advisers don’t…, he supports us with our questions and no matter how silly they are, he understands completely where we are coming from and reassures us no end with clear, simple, no nonsense answers. I actually worry about not having Shaahid for our mortgage needs moving forwards, I hope he will always be around to help guide us and advise us and find us the right lender for our unique needs. Shaahid, never leave us!! I do not hesitate in recommending Shaahid or even anyone at John Charcol, for your mortgage needs. Thank you Shaahid for everything you’ve done for us, thank you for always being on hand answering our questions and alleviating our worries. We cannot thank you enough for getting us to a point of being able to move home! Best wishes Shaahid, and we’ll definitely be in touch in 4.5 years time in readiness for our remortgage!!”

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Posted 6 months ago

“I was looking for some quotes for income protection and life insurance in conjunction to my purchase of my first home. My friend recommended Ryan Goodall at John Charcol and I'm so glad I reached out to him. Ryan was extremely knowledgeable and was able to point out errors that another insurance broker had made when running quotes for me. Ryan was able to get me exactly the coverage I needed at affordable rates. If you're looking to work with an insurance broker with lots of experience I'd highly recommend you contact Ryan.”

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Posted 6 months ago

“Our process was anything but smooth and due to circumstances we had many attempts at various mortgage products. The only reason we were successful is because of the tireless work of Andrew Ireland our broker for John Charcol. Andrew worked on our behalf time after time and got us the results where others failed. Many many thanks and great to find a trusted advisor for the future.”

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Posted 6 months ago

“First time buyers and Lisa has been brilliant throughout - took the time to understand our situation and find the best solution, and even contacted us whenever a better deal became available. Super efficient and available whenever we had questions. Thank you also to Bilal who kept us updated every step of the way!”

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Posted 6 months ago

“Our mortgage broker Indrit went above and beyond to secure us the best deal possible - without him we would not have been able to purchase our home. Our particular situation was somewhat complicated and Indrit was willing to think outside the box, taking a holistic approach to our household income and liabilities, in a way that allowed us to borrow the amount we needed to buy our dream home. We have used other mortgage brokers in the past, who simply ticked boxes and were unable to secure a deal that was better than what we could have secured ourselves online. Indrit was hard-working and skillful and we would highly recommend him!”

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Posted 6 months ago

“Amazing service. Lisa is very efficient, knowledgeable and professional”

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Posted 6 months ago

John Charcol is rated 4.9 based on 2,755 reviews