John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,663 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,663 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, kept on top of everything and very friendly staff”

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Posted 7 years ago

“Excellent service & professionalism and superb customer service. Used John Charcol on numerous occasion and recommend very much.”

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Posted 7 years ago

“I was a little skeptical about dealing through a broker. So, I researched the market, found my best 3 products and gained agreements in principle. I then asked Kiran at John Charcol if she could do better and she did. Kiran was thoroughly professional, and responsive. In addition she appeared to have an excellent understanding of the quirks of different lenders and had developed obvious long term relationships with key lenders. I will return in 5 years and have already recommended her to friends and colleagues. Thank you.”

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Posted 7 years ago

“great service, great with communication always letting you know of any changes or updates. Katherine, Helen and Gemma dealt with my re-mortgage and they were great. thank you”

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Posted 7 years ago

“They take the hassel. Kept me informed.”

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Posted 7 years ago

“Alex Chambers was very helpful and professional throughout. Even though I only needed a small mortgage I felt I was given the best service possible. Well done and thank you Alex and Georgina”

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Posted 7 years ago

“Excellent service always available to give advise. Special mention to Georgina.”

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Posted 7 years ago

“Always there to help when I needed to ask even the stupid questions! Provided me with a tailored mortgage with absolutely no stress”

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Posted 7 years ago

“I really recommend using John Charcol . Brilliant service!! We had struggled trying to change our mortgage on our own, John Charcol sorted it all out for us quickly and painlessly. We were kept updated all the way through very friendly professional staff. Thanks for organising it all for us !”

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Posted 7 years ago

“Ajay Waroo was attentive and proactive in finding and securing the best mortgage for us. He gave good and timely advice and was on top of our case and in contact throughout the process. We would highly recommend him.”

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Posted 7 years ago

“Always kept in touch. And up to date on any information.”

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Posted 7 years ago

“My advisor did an excellent job. Good communication skills, proactive, available when I called or called me back promptly, did things when she promised, I trusted her advice. What more could I ask. I have a new mortgage which has nearly halved my monthly payments!”

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Posted 7 years ago

“Very good service from Amy Welbourne-Davies and Megan, right from the start, understood exactly what type of product I wanted, and made the whole process painless. Very impressed with knowledge of market and available products, very organised with very good customer skills.”

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Posted 7 years ago

“Excellence regarding paperwork for an expat returning from Oz. Three other agents had stated we could not get a mortgage. Jon Charcol, were efficient well guided and the mortgage went through like clients clockwork. Best money we have spent and the relief of a mortgage after a year of renting is massive.”

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Posted 7 years ago

“Care of customer and food customer service no any delate and fast and convenient good to deal with your company I recommend to everyone”

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Posted 7 years ago

“From start to finish, the team at John Charcol made getting my mortgage as simple, efficient and professional as they could. When my 1st mortgage was declined, within hours the John Charcol team found another lender and the paperwork was submitted by them on my behalf immediately. They did all the work and I got the mortgage I wanted!”

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Posted 7 years ago

“Excellent service, easy to talk to and always happy to find best product for you,keep you informed at every step.will definitely use again”

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Posted 7 years ago

“The whole process of obtaining a mortgage through you was painfree and straight forward.Alex kept us informed at every stage and was always on hand to answer any questions we had.will be using again ten out of ten”

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(Southampton) - Posted 7 years ago

“The advisor was very knowledgable. She knew the products and procedures to be followed. Found me the best product for my needs. Kept me informed every step of the way. Great service.”

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(Southampton) - Posted 7 years ago

“Stephen brown was friendly and efficient and did what he said he would do”

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(London) - Posted 7 years ago

John Charcol is rated 4.9 based on 2,663 reviews