John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,657 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,657 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hayley Sykes and Tiara Hardy were brilliant throughout the often problematic and frustrating process of organising a bridging loan and both worked really hard to sort out all the issues as they arose. Thanks”

Helpful Report

Posted 5 years ago

“Mark Nicholls and Fiona Allan were fantastic throughout in handling my remortgage. They were available at all times and were super polite and helpful in answering my enquiries. I thank them both and would certainly recommend them.”

Helpful Report

Posted 5 years ago

“Adam Cowburn was extremely professional and courteous. His research into my mortgage application was thorough. Advice was clear and transparent. Response time consistently speedy. Comprehensive follow-up via email and phone. Would definitely recommend JC to others.”

Helpful Report

Posted 5 years ago

“We very fortunate to have Fiona Allan and Mark Nicholls involved in our remortgaging. Both of them genuinely went above the level of service I expected and delivered exactly what we were hoping for within a relatively short timeframe. Based on these two individuals alone I would recommend.”

Helpful Report

Posted 5 years ago

“Quick response time. High quality advice. And thorough flow-up.”

Helpful Report

Posted 5 years ago

“Nicole and Fiona were great. They found us a good product and helps us through the process to completion. Happy to recommend these brokers”

Helpful Report

Posted 5 years ago

“A friendly and informative approach which was easy to understand.”

Helpful Report

Posted 5 years ago

“Harry and Rebecca from John charcoal Southampton have done a brilliant job helping my remortgage, they have a can-do attitude to things they kept me informed all along the way ironing out any small problems I can highly recommend them if you want a smooth ride and the fees were very reasonable thanks guys regards Cliff”

Helpful Report

Posted 5 years ago

“Brilliant service From Thomas Bull in finding the right product, and as CRM Hayley Sydes was amazing - always keeping me in the loop and always going the extra mile to help. Not only that, she was fun to deal with. Thanks both”

Helpful Report

Posted 5 years ago

“The entire team at John Charcoal are simply a pleasure to deal with – helping each step of the way throughout the mortgage process. Adam and Gemma went out of their way to help with some complications and were consummate professionals throughout. I’d highly recommend these guys – thanks for going the extra mile!”

Helpful Report

Posted 5 years ago

“James and Katie were really helpful and kept us informed at every stage of the mortgage application.”

Helpful Report

Posted 5 years ago

“Professional, reliable, trustworthy, realistic staff throughout. Always a pleasure working with John Charcoal partner Sen Topal.”

Helpful Report

Posted 5 years ago

“Very professional and efficient. Great individuals to work with.”

Helpful Report

Posted 5 years ago

“A really helpful company with great staff. Thank you so much for all of your help when we needed it the most!”

Helpful Report

Posted 5 years ago

“Penny at John Charcol supported by Emilie couldn't have been more helpful from start to finish with our move. They were very patient, explaining all our options to us to help us afford the best possible property. We've used them for 2 moves now and we'll certainly use them again in future!”

Helpful Report

Posted 5 years ago

“I immediately felt at ease with the telephone conversations. My adviser was Carol. She explained in great detail how their process worked ,she listened to what my requirements were, asked relevant questions to fine tune and tailor my specific requirements for a mortgage and after a couple of days of research she found me the perfect mortgage. I had given up on ever being able to buy a property as I am retired and I didn’t fit the mainstream lenders criteria So well done John Charcol . You are brilliant. I can’t thankyou enough”

Helpful Report

Posted 5 years ago

“Leanne and Stephanie dealt with my mortgage needs very quickly and efficiently , they kept me informed and updated of progress from initial enquiry to completion. would recommend and will definitely be using John Charcol again.”

Helpful Report

Posted 5 years ago

“The John Charcol team did an excellent job of arranging our re-mortgage at a significant saving. They kept us well-informed at each stage in the process. I have no hesitation in recommending them to others.”

Helpful Report

Posted 5 years ago

“The mortgage broker I dealt with, Stephen, was incredibly helpful - really laid out the different products clearly so I could understand what it is was suited to my needs. He then sourced a favourable mortgage with a lender that took my specific criteria into account. Couldn't recommend him enough!”

Helpful Report

Posted 5 years ago

“It has been a good experience working with John Charcol, I was kept updated with the progress of my case and I am satisfied with the outcome.”

Helpful Report

Posted 5 years ago

John Charcol is rated 4.9 based on 2,657 reviews