John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,639 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,639 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Very knowledgeable and managed to achieve everything we asked for. Would highly recommend the service.”

Helpful Report

Posted 7 months ago

“Lisa was really helpful and answered all my questions and got me a great deal. Thanks Lisa 😊”

Helpful Report

Posted 7 months ago

“Lisa is a professional intelligent and charismatic advisor. She listens to what your requirements are and will always suggest the best option for you, I would certainly recommend Lisa to anyone looking for the best mortgage advice!”

Helpful Report

Posted 7 months ago

“I’ve been a client of John Charcoal since 2017 when recommended by a friend for remortgage. I found the company as a whole and especially my Mortgage Advisor Mr. Vuk Micunovic an extremely professional and at the same time very friendly and approachable person. I’ve been dealing directly with Vuk since 2017 and I’ve literally have no words to describe him than an absolute gentleman, always at ready for help. I just completed my remortgage deal assisted by him and it was literally done within a week. Highly recommend Vuk as a mortgage advisor and the company John Charcol for mortgage and remortgage processing.”

Helpful Report

Posted 7 months ago

“Louise Brown… the Tina Turner song comes to mind… “she’s simply the best… better than all the rest… better than anyone… anyone we’ve ever met…” So professional, patient, on-it. Can’t recommend highly enough and we’re clients of Louise’s for life. Thanks Louise!!!”

Helpful Report

Posted 7 months ago

“Friendly staff, kept informed at every stage and the deal was right for us. We have used this company several times and they always deliver great service, thank you”

Helpful Report

Posted 7 months ago

“I was referred by a friend and I am glad I decided to go ahead with my mortgage needs with Dipak Shirsat from John Charcol. Dipak helped us secure a new mortgage on a property and re-mortgage our current home, the whole process took nearly 6 months. The professional attitude he had and his level of patience is simply unbelievable. He worked on our case as if it was his own mortgage, gave suggestions at every key stage of the mortgage, made us understand between choices, answered all questions patiently, never once sighed or rushed us in to the process. He is a gem, very smart, a lovely human being and an asset to John Charcol, understanding the customer needs/situation and helping them in securing their home is not an easy thing. I highly recommend Dipak to anyone, if you are in a complex mortgage situation and still want to get the job done perfectly, reach out to him. He will work his magic ! Thanks Dipak from the bottom of my heart !!”

Helpful Report

Posted 7 months ago

“My personal situation - foreign income and being over 70 - meant that it was extremely difficult to find a mortgage. However John Charcol rose to the challenge and found at least 2 providers within the space of 48 hours. Not only that but they also found Life insurance to cover the mortgage. I cannot thank them enough. They are highly recommended!”

Helpful Report

Posted 7 months ago

“This is the first time I have requested service from John Charcol for my property re-mortgaging, and it has been a wonderful journey with Mr. Dipak Shirsat. From the first moment he picked up my initial phone call, I knew he was the person who could resolve my complex situation. He is incredibly intelligent and remembers every small detail of my case. I felt like he was always on the same journey with me, navigating through all the challenges. He was always there, listening and understanding my issues, and actively seeking solutions. Dipak showed great passion for his work and empathy towards me. He is undoubtedly one of the top professionals in the country. Despite being busy with other customers, he was always responsive and punctual whenever I contacted him. My case took more than two and a half months to reach the desired outcome, demonstrating his remarkable perseverance. I cannot imagine how anyone else could have helped me as effectively, and I am immensely grateful for his assistance. His exceptional service far exceeded the associated fees.”

Helpful Report

Posted 7 months ago

“Paul Corcoran at John Charcol worked with my girlfriend and I throughout the whole process, explaining every detail step by step and helping us understand everything. He went above and beyond to support us with extra advise and direction around the whole buying process as well, would absolutely recommend using their services!”

Helpful Report

Posted 7 months ago

“My partner and I were due to remortgage this year; Athavan from John Charcoal advised us every step of the way, he made the whole experience much less stressful with his fast replies and friendly nature, and even managed to save us £280/month! We honestly couldn’t have expected a better service. Will definitely be reaching out to him for our next remortgage. Thank you Athavan!”

Helpful Report

Posted 7 months ago

“This is my second re-mortgage with John Charcol and Gordon exceeded our expectations. I’m sure I will use their services again , and will be recommending them to friends and family .”

Helpful Report

Posted 7 months ago

“John Charcol simply get it done. A very professional team of very friendly folks who fight your corner to get you the mortgage that suits you. Second time we've used them and I'd happy recommend them to friends and family. Thanks again. Phil”

Helpful Report

Posted 7 months ago

“I have had an excellent service from this company. I have worked directly with Raza Akher and he has been very clear, efficient and open in the communication with me. I have come to the conclusion that I have desired in a matter of one week - Absolutely excellent. Thank you so much for all your, I really appreciate it.”

Helpful Report

Posted 7 months ago

“Very knowledgeable in this field of work, they made my mortgage process seem like a breeze in the park. Very helpful and Dan the advisor was brilliant throughout the whole process. I would recommend anyone looking for a mortgage to go with this company they sorted everything out for me and couldn't have done more. 5 Stars and Dan was great to work with.”

Helpful Report

Posted 7 months ago

“We used John Charcol’s services for the purchase of our first home. The service was seamless and so easy we were guided through the process and no question we may have had wasn’t answered. The whole process from start to finish was smooth and efficient I would highly recommend. Credit where it is due to our lovely mortgage advisor Dan and our client relationship manager Lily”

Helpful Report

Posted 7 months ago

“First class knowledgeable professional services. Prompt/efficient great customer services. Would highly recommend.”

Helpful Report

Posted 7 months ago

“Fantastic service from Iftikhar, very helpful and understanding. Would definitely recommend!”

Helpful Report

Posted 7 months ago

“Chris and Sam were a pleasure to work with from start to finish. All phone calls and emails exchanged were professional but personable and as a first time buyer they both made me feel comfortable asking any questions I had throughout the process. I personally had a very unique situation having worked as a seafarer for 10 years and had previously had challenges finding someone to understand my circumstances. However, Chris ensured the process was seamless and easy. I enjoyed my phone exchanges with Samm and felt like I was talking to a friend. I would highly recommend John Charcol and look forward to work with them again for future purchases.”

Helpful Report

Posted 7 months ago

“Amazing mortgage advisor. Always so helpful and understanding. Has helped me so much in the past. So reliable and thorough and will always make sure you understand everything and won’t leave you confused either.”

Helpful Report

Posted 7 months ago

John Charcol is rated 4.9 based on 2,639 reviews