John And Ginger Reviews

Name: John And Ginger
Address: 2 Highdown House, 11 Cecil Pashley Way, Shoreham-by-sea
Rating: 4.80

4.8 Rating 1,749 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273 249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House, 11 Cecil Pashley Way
Shoreham-by-sea
BN43 5PB

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been buying from John and Ginger for a number of years. It was difficult to find what I wanted here at home, but the range on their website is brilliant. I live overseas and the process is so easy and delivery times reliable. So glad I found them!”

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Posted 3 years ago

“The website was easy to use. Despatch was very prompt and items arrived nicely presented.”

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Posted 3 years ago

“The product arrived earlier than I thought . Lovely.”

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Posted 3 years ago

“I orders 3 items - 2 of which I am happy with - hence the 2 stars. The third item was obviously not up to standard and I got fobbed off with a reply to my email telling me that the manufacturer has yet to update their product details. Really poor customer service.”

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Posted 3 years ago

Dear Customer, we're an official stockist of all our brands, all the information, ingredients and product updates come directly from the brands themselves. We cannot create, add, change or update any product details or ingredients ourselves as you might appreciate. We've already given you an answer by email, the product has changed from clear to white and apart from that it's the "same" and it's as safe to use as it's always been. This was also the answer from the brand. That's all the info we could have, if you'd prefer to send the product back to us, please contact customer care and we will help you further. Many thanks.

Posted 3 years ago

“Good communication and easy website and plenty of offers”

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Posted 3 years ago

“Been using John & Ginger for years. Always the best price for my Dermalogica products. Will contnue to use as great range, service and love the samples!”

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Posted 3 years ago

“Very impressed with this company. Product packaged and presented very nicely. Will definitely purchase from again”

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Posted 3 years ago

“Brilliant service!”

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Posted 3 years ago

“Excellent service, promt delivery. Thanks.”

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Posted 3 years ago

“Very quick delivery and received a free item that I didn’t request with was perfect for me to use!”

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Posted 3 years ago

“Parfait Good product”

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Posted 3 years ago

“My first time of ordering from John & Ginger , very impressed will use again”

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Posted 3 years ago

“very good service”

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Posted 3 years ago

“Alway good value and customer service is next to none!”

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Posted 3 years ago

“Great service, received as expected.”

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Posted 3 years ago

“I still have not recived my item yet... 3 weeks now”

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Posted 3 years ago

Hello, thank you for your review. Your order was shipped to you in Sweden with 48 hours of it being placed. I can see with your tracking number that an attempted delivery has been made by Postnord on 03-03-2021 but there didn't seem to be anyone in. They’ve left a note about how to make further arrangements but a member of our customer services will email you now with your tracking details so you can contact postnord. Kindest regards Alex.

Posted 3 years ago

“The website was easy to navigate with plenty of information. Delivery quick and efficient. I would use this company again.”

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Posted 3 years ago

“I had previously bought what I got from John and Ginger from another company and was seriously let down. I was therefore nervous about John and Ginger. Should not have worried. Good communication and once sent it arrived promptly. Would buy from them again.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Exactly what I had been looking for. This morgan nail polish is a lovely sparkling colour. Delivery was great too. One happy customer.”

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Posted 3 years ago

John And Ginger is rated 4.8 based on 1,749 reviews