John And Ginger Reviews

Name: John And Ginger
Address: 2 Highdown House, 11 Cecil Pashley Way, Shoreham-by-sea
Rating: 4.80

4.8 Rating 1,799 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273 249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House, 11 Cecil Pashley Way
Shoreham-by-sea
BN43 5PB

John And Ginger 5 star review on 23rd July 2024

Karen Catania

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 200ml medik8 cream cleanse, when it arrived it was 175ml. When I called I was pretty much told it was an old photo and that medik8 had changed their sizes and basically I could either keep it or send it back. No real apology, just I had got a discount and basically should be happy with that. Not great customer service.”

Helpful Report

Posted 2 years ago

Dear Customer, I'm sorry we didn't have the very old version of that product in stock. Our stock is always very fresh. The image was updated as soon as noticed. You enjoyed a big discount when you bought it in the first place with a voucher, then we replied, apologised by email and by phone, then we gave you the opportunity to send it back or to get an extra discount on the top of the original discount you had, as that size has been totally discontinued. After talking to you we believed you were happy with our service and the little price you paid in the end for that amazing product. If there's anything else we can do for you to be happy, please contact us. Thank you for your feedback. Kind regards, John And Ginger

Posted 2 years ago

“Prompt service and product as described, all good!”

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Posted 2 years ago

“I ordered some Demalogica products as a gift for my wife’s birthday. The Dermalogica products were fine but I paid £11 for next working day delivery and I did not receive my parcel until the Wednesday having ordered it on the Saturday. This missed my wife’s birthday on the Tuesday which was very disappointing. I then contacted you asking for a refund for my £11 delivery charge given it had not been delivered on time and I received no response. Overall very disappointing service.”

Helpful Report

Posted 2 years ago

Dear Customer, we're really sorry about Royal Mail’s delay of one working day. You placed your order on Saturday, we show on our T&C that we post items only on normal working days Monday to Friday. We posted your parcel the first working day after you’ve placed your order. We sent it by Special Delivery for Tuesday, however, Royal Mail couldn’t deliver it the next day as they had problems with their staff around your area. This doesn’t happen often, but it did this time and we’re very sorry. Royal Mail and we apologise for the inconvenience caused to you. Royal Mail’s response was “It was the Jubilee’s week, and many companies like us were short of staff”. We refunded your card the next working day after the Jubilee’s weekend was ended, it might take after 3 working days to show on your statement. We also contacted you by email on a working day, but please remember we were closed during the long bank holiday. Once again, we’re really sorry about the gift not getting there on Tuesday for your wife’s birthday. We did everything we could to do so. We hope you understand and appreciate it was an extraordinary week. Thank you for your understanding and feedback. Kind regards, John And Ginger

Posted 2 years ago

“when telephoning to enquire about certain products was very pleased with prompt service. Didn't have to wait long for delivery. very competitive prices”

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Posted 2 years ago

“Did not receive any explanation and order was just cancelled. Poor customer service.”

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Posted 2 years ago

Dear customer, we're sorry that you didn't see our email sent to you explaining everything about this product. Sometimes emails get in the junk mail folder. Please check your junk mail. It was sent from customer care to the email address that you used when placing your order. We're resending the same email to you right now again. Please let us know if you get any of our emails. Thank you for your feedback and once again apologise for this.m Kind regards, John And Ginger

Posted 2 years ago

Dear Customer, I'm glad everything was cleared for you now we helped you to find those emails in your inbox. We were wondering as we're so into keeping our customers informed all the time. We're so happy you found the emails. Many thanks!

Posted 2 years ago

“Brilliant service - eye of horus make up takes months to arrive if you buy directly from them but John and Ginger sent within a couple of days in eco friendly packaging. Thank you for such great service - will buy again.”

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Posted 2 years ago

“Amazing people always good on advice and products always delivered on time 😊”

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Posted 2 years ago

“The team at John and Ginger are so friendly,knowledgable with products that are best for you. Would highly recommend a visit, or buy online.”

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Posted 2 years ago

“Quick delivery, have previously bought the products elsewhere but saw J&G had a discount. Also got some free samples which you can choose from a wide selection. Will be using J&G again, highly recommend.”

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Posted 2 years ago

“I’ve shopped with John and Ginger for several years and they always provide a speedy & courteous service.”

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Posted 2 years ago

“Always buy all my Dermalogica items from John and Ginger, very efficient, often receiving items within 2 days, wouldn’t go to anyone else”

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Posted 2 years ago

“Great service and great offering of skincare products!”

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Posted 2 years ago

“Easy to order, delighted with product & effective! Took a little while to arrive!”

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Posted 2 years ago

“All ways. Very helpful.”

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Posted 2 years ago

“Great products, excellent packaging and delivery”

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Posted 2 years ago

“Excellent service. Kure nail polish is lovely, very pleased with the colour, quality and service from John and Ginger. Thank you”

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Posted 2 years ago

“Great company. Always good prices for Dermalogica and always receive order very quickly.”

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Posted 2 years ago

“Great customer service with quick and easy ordering”

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Posted 2 years ago

“A great choice of products and the item I purchased was sent well wrapped and just as described. There was a nice discount on the item at the time too.”

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Posted 2 years ago

“Really great service and fabulous pricing. Delivery good and products as expected.”

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Posted 2 years ago

John And Ginger is rated 4.8 based on 1,799 reviews