Joe & Seph's Reviews

Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.56

4.6 Rating 5,709 Reviews

88 %

of reviewers recommend Joe & Seph's

4.6

Based on 5,709 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Joe & Seph's 5 star review on 3rd January 2025

157

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delicious flavours, crunchy texture and prompt delivery - all wonderful. My only concern and the reason I give 4 stars not 5 is that my partner and I dearly wish Joe & Seph's would develop recycleable packaging - the thick plastic packets the gorgeous popcorn is packaged in is the reason why we don't order more often.”

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Posted 1 week ago

$Read Joe & Seph\'s Reviews$

Hi Amanda, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. We respect your feedback on suggesting us in using recyclable packaging. J&S 🍿🎩

Posted 6 days ago

“Lovely products, well described on the website which is easy to navigate. Prompt delivery with good communication throughout. Securely and sustainably packaged. Would recommend.”

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Posted 1 week ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 1 week ago

“Good products and shopping experience. The only down-side was the shipping charge.”

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Posted 1 week ago

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Hi Russ, Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. We will take note of the shipping cost. Thank you. J&S 🍿🎩

Posted 1 week ago

“Loved my recent order, in particular the cheese flavoured popcorn! Only one minor disappointment (out of six bags!) the truffle flavoured popcorn smelled great, but lacked any real flavour of truffle. Otherwise a happy customer!”

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Posted 2 weeks ago

$Read Joe & Seph\'s Reviews$

Hi Ian, Thank you very much for leaving us a review! We appreciate your feedback and do not hesitate to contact us in case you want us to address anything further: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 1 week ago

“Overall pretty good we had one problem with the salted caramel and that was the number of hard colonels in the pack and the salt seem to be concentrated onto three or four pieces of popcorn.”

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Posted 1 month ago

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Hi Darren, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 1 month ago

“Sent out the items reasonably quickly”

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Posted 1 month ago

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Hi Mark, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 1 month ago

“Products are excellent, especially the cheesey popcorns and salted caramel sauce which are my favourites. I just wish they would ship out quicker.”

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Posted 3 months ago

$Read Joe & Seph\'s Reviews$

Hi Ros, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 months ago

“Good selection and good value”

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Posted 3 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 3 months ago

“Delicious but a real treat as pricy to buy”

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Posted 3 months ago

$Read Joe & Seph\'s Reviews$

Hi Patricia, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. On the other note, we appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 3 months ago

“The perfect Christmas treat or for a film night in”

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Posted 3 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 3 months ago

“My order is for a Christmas present so I can't review the cheesy popcorn but I'm sure it's delicious. I had to knock a star off because it disappointingly didn't come in discreet packaging as I requested.”

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Posted 3 months ago

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Hi Mrs Carol, Thank you for your feedback. We apologise for any inconvenience caused if it didn't come in discreet packaging per your request. Don't hesitate to contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this. J&S 🍿🎩

Posted 3 months ago

“I like Joe & Sephs popcorn, really tasty if a bit expensive.”

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Posted 4 months ago

$Read Joe & Seph\'s Reviews$

Hi David, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 3 months ago

“Packaging excellent fast delivery. obviously we have not opened yet but I am sure it won't disappoint my Grand daughter will love it something different.”

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Posted 4 months ago

$Read Joe & Seph\'s Reviews$

Hi Jill, Thank you very much for leaving us a review! We appreciate it. Looking forward to your wonderful feedback once you've opened the product and tried it. J&S 🍿🎩

Posted 3 months ago

“I bought a savoury & sweet selection for Christmas gifts, putting a caramel & belgium chocolate aside. Lovely flavour but would only buy as a treat due to value vs weight.”

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Posted 4 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 4 months ago

“Unfortunately I still haven't received it due to UPS customs clearance. Because of the shipping address, they thought I was ordering as a company, they didn't notify me, but sent it to a non-functional email address without any chance of my asking and changing it and waiting for the import order, luckily I had someone in my circle of friends who is more experienced in this matter and came to my rescue, the package is supposedly on its way somewhere and I am still waiting for the goodies with great curiosity. I phoned them two times (they are very difficult to reach in general, the website and emails are not helpful) to get the process straight and they were not helpful at all to get me the package as soon as possible. And I swear I wasn't grumpy. :D Approximately when can the expiry date be? Sorry for the 4 stars, when it arrives I will definitely review the product as I can see You are doing a good job and I am really rooting for your continued success.”

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Posted 4 months ago

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Hi Polák, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. Unfortunately, we don’t have control over how quickly our couriers and delivery partners get this to you. We can assure you that once you update us on the previous conversation you had with us via email, our support team will address this matter as soon as possible. Do not hesitate to chase this occasionally until you get your order. We have best before date of products from the date of production. We make sure that it has enough time frame to consume. Hopefully, you'll get the order soon. Looking forward to hearing from you and help you resolve your concern. J&S 🍿🎩

Posted 4 months ago

“I have given 4stars as I have not tried the products myself., they are Christmas gifts. The popcorn is for my son-in-law who raves about the apple and cinnamon flavor and the chocolate fountain for my grandson. Do I need to use oil with the chocolate fountain and can any chocolate be used please? All in all the parcel arrived within a few days of ordering and I know they will be excited when they open them on Christmas morning.”

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Posted 4 months ago

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Hi Glenys, Thank you very much for leaving us a review! Looking forward to your wonderful feedback once you've opened the product and tried it. Regarding your question, please check the manual here: https://www.joeandsephs.co.uk/downloads/Chocolate_Caramel_Fountain_User_Manual.pdf It should provide you with a guide to ingredients, hints, and tips. J&S 🍿🎩

Posted 4 months ago

“excellent , quality product, don't think there is anything like it in the states”

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Posted 4 months ago

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Hi, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 4 months ago

“Always tasty, arrived promptly.”

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Posted 4 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 4 months ago

“All products were as stated, flavour as stated.all tasted great”

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Posted 5 months ago

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Hi Lornette, Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day! J&S 🍿🎩

Posted 5 months ago

“Lovely popcorn, but the flavours were not for me. Personal preference I prefer the more savoury flavours.”

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Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi Chris, Thank you for your feedback. It is definitely one of our more unusual flavours. Did you know that we have over 100 different popcorn flavours? We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 5 months ago

Joe & Seph's is rated 4.6 based on 5,709 reviews