Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.56

“The product was tasty, although I felt it was very much overpriced on both the product and the postage. It took 7 days to arrive, so I’m unsure why postage was so high. It was only 48hour tracked and very light. Communication was good, nice style and tracking details provided. Overall verdict: delicious but wouldn’t buy again unless 50-60% cheaper.”

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Posted 1 week ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 1 week ago

“I ordered early December. I know it's a busy time, but it's not unexpected. My order took too long to arrive so missed the event that I wanted it for. However, the treats were tasty. Just remember to order very very early.”

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Posted 1 month ago

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Hi Deborah, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, unfortunately, we don’t have control over how quickly our couriers and delivery partners get this to you. Nonetheless, we're glad that you enjoyed the popcorn. J&S 🍿🎩

Posted 1 month ago

“Delicious products though the price is too expensive for the average Joe!”

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Posted 1 month ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 1 month ago

“We used the chocolate fountain for the first time today. We put in the 600g chocolate as per the box instructions, a bit at a time and let it melt fully before turning on the motor. The chocolate didn't drip very freely at all and it didn't seem to be enough to create a continuous flow. At one point before we had even tried putting in the first item, the top stand become loose (I don't know why as no one was near it at that point) and then the machine span chocolate over hte entire kitchen and those nearest to it. Not very impressed.”

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Posted 2 months ago

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Hi, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and our customer care team will make this right for you. J&S 🍿🎩

Posted 2 months ago

“Ordered late in December but received some replacements which were not similar. A bit disappointed even though the replacements looked nice they did not have the Christmas theme. If items are not in stock do not advertise them.”

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Posted 2 months ago

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Hi R.W, We’re so sorry to hear this. Your feedback is well noted. If you still need further assistance, do not hesitate to contact support@joeandsephspopcorn.freshdesk.com and our customer care team will always help you. J&S 🍿🎩

Posted 2 months ago

“I really like this Company however my last 2 deliveries which were gifts were substituted and the delivery is way too long. Sadly I didn't see the change on my last delivery to chocolate orange so neither people like this so it will end up in the bin. I think next time I will just go back to Selfridges as I dont have the stress of delayed deliveries etc. Sorry.”

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Posted 2 months ago

$Read Joe & Seph\'s Reviews$

Hi, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, we don’t have control over how quickly our couriers and delivery partners get this to you. You may contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 2 months ago

“A little too sweet for me”

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Posted 3 months ago

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Hi Laura, Thank you for your feedback. Did you know that we have over 100+ different popcorn flavours? We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 3 months ago

“Honestly quite a lot of it all just tastes like caramel which is disappointing it was very expensive. It’s absolutely edible just not as good as I had hoped.”

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Posted 3 months ago

$Read Joe & Seph\'s Reviews$

Hi Gina, We’re really sorry that our popcorn was not to your liking! Did you know that we have over 100+ different popcorn flavours? We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 3 months ago

“The popcorn is gorgeous unfortunately I was given a code that didnt work I did email them I got a reply to say they forgot to make it live but I had already made a purchase by then.”

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Posted 3 months ago

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Hi Teresa, We apologise for the inconvenience caused. Is it okay if we ask you to respond to your previous email with us? Please inform our customer support via email that you already made the purchase. I believe they tried to make the code live but since you already placed the order, it's no longer ok for you to grab the chance to get the discount expected. For sure, if you will inform the support, they will make things right for you and resolve your concern as best as possible. Thanks J&S 🍿🎩

Posted 3 months ago

“Very small and cheap cardboard packaging. Advent calendar so can’t comment on content although not expecting much as 24 packets will be tiny!! Paid £28 through HSBC “special 20% discount” so very very dissatisfied as could have got for £22 from Ocado !!”

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Posted 4 months ago

$Read Joe & Seph\'s Reviews$

Hi Natasha, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. You can also contact our customer support team on support@joeandsephspopcorn.freshdesk.com in case you need anything else. J&S 🍿🎩

Posted 4 months ago

“Disappointed with this order. The flavours were hardly discernable apart from the salted caramel, which was too salt, and the kernels had not all beem popped. A great risk to one's teeth and not pleasant to keep removing items from your mouth. Not up to usual standard”

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Posted 5 months ago

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Hi Sheila, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 5 months ago

“Purchased large bags (boxed) of assorted. and cheese (also bored) which were delivered approx 3 weeks ago, purchased via QVC. Assorted being kept for Christmas but cheese as my treat to me. Bought previously and very happy but the amount of 'husks' which are in your mouth is really unpleasant and does not make it enjoyable as they are impossible to chew and have to removed from your mouth. This doesn't occur with each piece but is of sufficient unpleasantness to be off-putting. So sorry about this comment. Mrs P Matthews. 26.09.24”

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Posted 5 months ago

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Hi Pauline, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 5 months ago

“Prefer chocolate popcorn varieties”

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Posted 5 months ago

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Hi Susan, We’re really sorry that our popcorn was not to your liking! Did you know that we have over 100 different popcorn flavours? We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 5 months ago

“Of the cheese flavoured popcorn I have tried I am not impressed to be honest it tasted stale to me but in fairness I have only tried two of the flavours”

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Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry that our cheese flavoured popcorn was not to your liking! It is definitely one of our more unusual flavours. Did you know that we have over 100 different popcorn flavours? We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 5 months ago

“Very nice but flavours took away some of crispness of popcorn”

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Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi Sheila, Thank you very much for leaving us a review! We appreciate your feedback and if the crispiness of the popcorn has been an issue, it certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 5 months ago

“Have been asked to wrote a review but I haven't yet received my goods so can't comment”

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Posted 5 months ago

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Hi Carrie, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 5 months ago

“Quite enjoyable but vastly over-priced.”

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Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi Jeanne, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 5 months ago

“When I first started buying your popcorn I couldn't fault it there was never any hard corn or waste at the bottom but the last three deliveries I have had from qvc that hasn't been the case. I gave it three for the taste of them ,my favourites are the cheese ones”

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Posted 5 months ago

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Hi Margaret, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion for the last 3 deliveries you had from QVC. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 5 months ago

“I've tried the odd bag of cheese flavoured popcorn before and liked them so I thought I would try the selection pack but it was a bit disappointing as there were a few flavours that I didn't like,the chilli for example,but they do make a change from sweet ones now and again,but I will stick to the odd bag from now on. Keep up the good work a Joe and Sephardic.”

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Posted 5 months ago

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Hi Linda, We’re really sorry that our Cheddar Cheese & Chilli popcorn was not to your liking! It is definitely one of our more unusual flavours. Did you know that we have over 100 different popcorn flavours? We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 5 months ago

“After seeing the popcorn on QVC I purchased the cheese selection direct from Joe and Seph's website. Not as tasty as expected. The popcorn didn't excite me so unfortunately I won't be a returning customer.”

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Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry that our cheese selection was not to your liking! It is definitely one of our more unusual flavours. Did you know that we have over 100 different popcorn flavours? We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Joe & Seph's Reviews