Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.56

“Takes an absolute age to deliver. Very costly for what it is and packets very small. Wbiste is poor if you have vouchers and kept glitching.”

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Posted 1 month ago

$Read Joe & Seph\'s Reviews$

Hi Rachel, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, unfortunately, we don’t have control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 1 month ago

“Delicious I have no other words”

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Posted 3 months ago

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Hi Phoebe, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. However, may we kindly clarify the 1 star-rating? Is there any concern you want us to help you with? Let us know. J&S 🍿🎩

Posted 3 months ago

“Haven't received delivery so can't try products. Tried emailing with no response as yet.”

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Posted 4 months ago

$Read Joe & Seph\'s Reviews$

Hi, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, unfortunately, we don’t have control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. We apologise for the inconvenience if no one responded to you yet. Our customer support team is dong their best to respond to all queries within 24-48 hours. J&S 🍿🎩

Posted 4 months ago

“Very disappointed. Quite a lot of corn in bits at bottom of bags including unpopped corn. Not a fan of most of flavours too. Will definitely not be buying again.”

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Posted 5 months ago

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Hi Colin, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 5 months ago

“I have not received my order. Please advise”

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Posted 5 months ago

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Hi Julie, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 5 months ago

“Very disappointed with cheese selection- very hard kernels in the vast majority of pieces. Had the sweet Christmas selection last year and they were wonderful. Also disappointed they were not in the display box as demonstrated on QVC. A tale of 2 selections, such a shame.”

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Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi H, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com J&S 🍿🎩

Posted 5 months ago

“Cannot review product as it was never received. Ryal Mail tracker showed it as being sent to them but still not received by them nine days later. I contacted QVC and cancelled”

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Posted 5 months ago

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Hi Audrie, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote the order details and our customer care team will investigate this for you or at least make it up to you. J&S 🍿🎩

Posted 5 months ago

“Didn't like the flavour very much and they weren't crunchy - fairly soft as though they were stale!”

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Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi Linda, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 5 months ago

“Very dissapointed. Never arrived!! Ordered with qvc. Did get money refunded.”

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Posted 5 months ago

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Hi Pauline, We’re so sorry to hear this. Please contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will help you if further assistance is needed. J&S 🍿🎩

Posted 5 months ago

“I wasvery disappointed with the texture it was. Sort of dry soggy flavours were not too bad but I wouldn't buy or recommend them shame because I was so pleased with the idea of having savoury popcorn”

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Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi Christine, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 5 months ago

“I ordered this popcorn and it was not good. I found the popcorn was in small hard pieces … the coffee and walnut flavour was inedible and binned. Eaton mess, shortbread and other flavours were very artificial. I would not purchase again.”

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Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 5 months ago

“At first I thought it was a great idea but after sampling the pack that we got I was not impressed. Maybe it’s just popcorn in general that has been flavoured and packaged. It just has a stale texture to it and is not enjoyable regardless of the flavour that is added”

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Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi Scott, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 5 months ago

“Could not tast the other flavors everything just tasted of carmel. Plus there was unpoped corn., would not buy again”

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Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 5 months ago

“Expensive snack”

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Posted 5 months ago

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Hi Susan, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 5 months ago

“Stop emailing me when I never sighned up”

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Posted 5 months ago

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Hi Nicola, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and provide your email address where you are receiving the email from us so they can opt out your email. J&S 🍿🎩

Posted 5 months ago

“Everything went wrong. What do you want me to start with? Your popcorn machine- a desaster popping corn allover my kitchen. That wouldn't be a problem, but the product it made was soft and stale, with a horrible taste. I returned the machine, paid p&p £12.75 on top and it took me nearly 2 months to recover my money. Your answers to my phone calls and emails were standard, exactly like here on reviews: will follow up with care team. I ordered the popcorn you highly recommended too. Fancy names, no taste, stale and unedible. Like something you forgot in the cupboard for months. I didn't bother to send them back, knowing how hard it is the refund process: around 6-7 weeks! Well, I gave you a try. Didn't work well. I hope I'll never hear about you ever again.”

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Posted 8 months ago

$Read Joe & Seph\'s Reviews$

Hi Angela, Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience you experienced. We understand your frustration and regret that our product and service did not meet your expectations. Please know that your feedback is taken seriously, and we strive to improve our products and services continuously. We have reviewed your case and are pleased to confirm that we have taken steps to address the issues you faced to prevent similar situations. We regret that this experience has caused you to lose trust in our company. While we may not be able to change your recent experience, we hope you will consider giving us another opportunity. If you have any further questions or need additional assistance, please do not hesitate to contact us. Thank you for your understanding. J&S 🍿🎩

Posted 8 months ago

“Sorry, but not for us. We found them very sweet, anyone with a really sweet tooth will like them I am sure, Bought tins and boxs and no one at them. Didn't realise how sweet they would be perhaps it would have been best to try just one set. Popular with many others though and we can't all like the same taste.”

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Posted 1 year ago

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Hi Richard, We’re sorry that our popcorn was not to your liking! You might have purchased one of our more unusual flavours. Did you know that we have over 90 different popcorn flavours? We’re confident we can help you find a flavour you will love! Please contact our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 1 year ago

“we were given the mini gourmet popcorn bars coconut and peanut.which is a flavour that we both enjoy.Unfortunately these are terrible .very dry stale taste..Had to throw them out.So very disappointed as this is the first product we have had of your ranges.”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

“I purchased this Advent calendar from Harrods at the start of December, it's now the 22nd and Every.Single.Packet has been stale so far. The flavours are good, but the texture is terrible.”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

“"if you don't love this popcorn...i'll eat my hat," it says on the packaging. well, be prepared to eat your hat then. i got the advent calendar box from a supermarket in singapore. the first packet i opened was salted caramel. the taste of the popcorn was ok, but the texture was very soft - like garrett popcorn left in the open for a week. it's completely stale. hope the packets will be better.”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi Jason, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Joe & Seph's Reviews