Joe & Seph's Reviews

Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.56

4.6 Rating 5,637 Reviews

88 %

of reviewers recommend Joe & Seph's

4.6

Based on 5,637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Joe & Seph's 5 star review on 3rd January 2025

157

Anonymous

Anonymous // 01/01/2019

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“Tasty Fast and efficient delivery Good tracking details.”

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Posted 2 months ago

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Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 months ago

“Unfortunately I still haven't received it due to UPS customs clearance. Because of the shipping address, they thought I was ordering as a company, they didn't notify me, but sent it to a non-functional email address without any chance of my asking and changing it and waiting for the import order, luckily I had someone in my circle of friends who is more experienced in this matter and came to my rescue, the package is supposedly on its way somewhere and I am still waiting for the goodies with great curiosity. I phoned them two times (they are very difficult to reach in general, the website and emails are not helpful) to get the process straight and they were not helpful at all to get me the package as soon as possible. And I swear I wasn't grumpy. :D Approximately when can the expiry date be? Sorry for the 4 stars, when it arrives I will definitely review the product as I can see You are doing a good job and I am really rooting for your continued success.”

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Posted 2 months ago

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Hi Polák, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. Unfortunately, we don’t have control over how quickly our couriers and delivery partners get this to you. We can assure you that once you update us on the previous conversation you had with us via email, our support team will address this matter as soon as possible. Do not hesitate to chase this occasionally until you get your order. We have best before date of products from the date of production. We make sure that it has enough time frame to consume. Hopefully, you'll get the order soon. Looking forward to hearing from you and help you resolve your concern. J&S 🍿🎩

Posted 2 months ago

“Overall great service and the popcorn is delicious”

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Posted 2 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day! J&S 🍿🎩

Posted 2 months ago

“I have given 4stars as I have not tried the products myself., they are Christmas gifts. The popcorn is for my son-in-law who raves about the apple and cinnamon flavor and the chocolate fountain for my grandson. Do I need to use oil with the chocolate fountain and can any chocolate be used please? All in all the parcel arrived within a few days of ordering and I know they will be excited when they open them on Christmas morning.”

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Posted 2 months ago

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Hi Glenys, Thank you very much for leaving us a review! Looking forward to your wonderful feedback once you've opened the product and tried it. Regarding your question, please check the manual here: https://www.joeandsephs.co.uk/downloads/Chocolate_Caramel_Fountain_User_Manual.pdf It should provide you with a guide to ingredients, hints, and tips. J&S 🍿🎩

Posted 2 months ago

“I had a variety of amazing flavours inc Mulled WIne, Espresso Martini & Goats cheese & Pepepr. Absolutely blew me away! Definately adult friendly & the perfect accompaniment to cocktails, wine, beer or just a late snack. Brilliant !”

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Posted 2 months ago

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Hi Christine, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 2 months ago

“easy to order and great service”

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Posted 2 months ago

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Hi Kim, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 months ago

“Very good quality products”

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Posted 2 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 months ago

“I’m basing my review on a previous purchase .the ones I’ve just bought are for Christmas. I loved this product hence me buying more but would love bigger /individual packs.”

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Posted 2 months ago

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Hi Karen, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 2 months ago

“Haven't received delivery so can't try products. Tried emailing with no response as yet.”

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Posted 2 months ago

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Hi, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, unfortunately, we don’t have control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. We apologise for the inconvenience if no one responded to you yet. Our customer support team is dong their best to respond to all queries within 24-48 hours. J&S 🍿🎩

Posted 2 months ago

“Variety of flavours and all superb.”

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Posted 2 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day! J&S 🍿🎩

Posted 2 months ago

“Very small and cheap cardboard packaging. Advent calendar so can’t comment on content although not expecting much as 24 packets will be tiny!! Paid £28 through HSBC “special 20% discount” so very very dissatisfied as could have got for £22 from Ocado !!”

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Posted 2 months ago

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Hi Natasha, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. You can also contact our customer support team on support@joeandsephspopcorn.freshdesk.com in case you need anything else. J&S 🍿🎩

Posted 2 months ago

“Amazing popcorn elevating popcorn to a whole other level. Great selection of rich flavours both sweet and savoury… Love the Marmite! Ideal treat and a crowd pleaser at parties or get togethers, and great for gifting too. Service friendly and helpful, and fast delivery. Five stars all around!”

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Posted 2 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 2 months ago

“The excellent popcorn 🍿. Great Britain's best popcorn maker”

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Posted 2 months ago

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Hi Robert, Thank you very much for leaving us a high rating! We appreciate it. Looking forward to your wonderful feedback. J&S 🍿🎩

Posted 2 months ago

“For high quality, eclectic and delicious popcorn there really is no other place to go.”

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Posted 2 months ago

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Hi Matthew, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 months ago

“Great price for the quality and amount I received. Quick delivery too.”

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Posted 2 months ago

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Hi Tracy, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 months ago

“Lovely really enjoyed”

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Posted 2 months ago

$Read Joe & Seph\'s Reviews$

Hi Shirley, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 months ago

“Excellent service, not tasted yet as a Christmas present.”

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Posted 2 months ago

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Hi Mrs S, Thank you very much for leaving us a review! We appreciate the high rating regarding the service we've provided. Looking forward to your wonderful feedback once you've opened the product and tried it. J&S 🍿🎩

Posted 2 months ago

“World class products and quick delivery fantastic prices”

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Posted 2 months ago

$Read Joe & Seph\'s Reviews$

Hi Francis, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 months ago

“I have bought popcorn from Joe & Seph's a few times now. Anyone I have given it to really enjoy it, as does my daughter and grandchildren. They come up with great variety's and I do not think any of the flavours are not good. I myself enjoy it very much, and when I open one of them, I cannot put it down until I finish it.”

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Posted 2 months ago

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Hi Lesley, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 2 months ago

“Great tasting popcorn, brilliant service and quick delivery.”

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Posted 2 months ago

$Read Joe & Seph\'s Reviews$

Hi Lucy, Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day! J&S 🍿🎩

Posted 2 months ago

Joe & Seph's is rated 4.6 based on 5,637 reviews