Joe & Seph's Reviews

Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.56

4.6 Rating 5,637 Reviews

88 %

of reviewers recommend Joe & Seph's

4.6

Based on 5,637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Joe & Seph's 5 star review on 3rd January 2025

157

Anonymous

Anonymous // 01/01/2019

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“My daughter gave me the advent calendar, I would never tell her this but I think it would be helpful for you to know, it was very stale and every flavor I tried pretty much tasted like all the others. I tried to find a date on the box somewhere, it tasted like it could have been from years past, but no luck. I’m not blaming anyone or judging your brand harshly, I just know that customer feedback can be very helpful. If it helps I’m pretty sure she bought it at a World Market here in Panama City Beach Florida.”

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Posted 2 years ago

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Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“Unbelievably tasty popcorn... just had the goats cheese and black pepper and this is the BEST savoury popcorn I've ever had, absolute heaven ( as long as you like goat's cheese) 😋”

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Posted 2 years ago

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Hi Deb, Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day! J&S 🍿🎩

Posted 2 years ago

“Incredible customer service. Sent a replacement at no extra charge after difficulties with a courier. The outstanding product was only exceeded by the company's brilliant service. Deserves 6 stars.”

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Posted 2 years ago

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Hi Matthew, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 years ago

“I can't write a review as the order was never received”

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Posted 2 years ago

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Hi Maxine, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Received an order which tasted delicious however the courier hadn't treated it with respect. Was only contacting customer services to let them know for feedback how the courier was handling the products but the service I have received for providing this feedback has been fantastic. Highly recommend”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We understand that the product could have been handled by the courier well. On the other hand, we appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 years ago

“Received a gift pack of popcorn for my Birthday. Truly awesome variety and taste!”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Steve, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 years ago

“I would love to say I enjoyed the popcorn but it never arrived. Supposedly it was delivered to my home but I have never been able to try it. I just hope whoever has had my popcorn enjoyed it.”

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Posted 2 years ago

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Hi James, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“I have ordered from you on many an occasion and love your popcorn. I have to say in comparison this advent calender is very hard and stale. Not your usual standard and not as good as the one last year. Very disappointing. Sorry guys.”

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Posted 2 years ago

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Hi Mrs Karen, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“My order never arrived :( its been 2 months”

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Posted 2 years ago

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Hi Jaxx, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Having just received my, badly named, festive popcorn slab , ( I use the term slab loosely) I can only say, WOW, what an utter disappointment. £12 for 1/4 of a bag of popcorn, drizzled, sparingly, in chocolate. And all broken in bits, so not a “slab” at all!!Definitely not worth the money. I expected a proper slab of chocolate with popcorn on it. Absolutely won’t be buying it again,. What a shame that such a poor, overpriced product comes from, what I know to be a great company with an amazing product”

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Posted 2 years ago

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Hi Marlyn, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and attach photos and our customer care team will make this right for you. J&S 🍿🎩

Posted 2 years ago

“Have been looking forward to opening my popcorn advent calendar only to be so disappointed as I opened no 1 nothing no popcorn inside absolutely nothing so so disappointed”

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Posted 2 years ago

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Hi Elizabeth, We’re so sorry to hear this. It sounds like we’ve made a mistake. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and our customer care team will make this right for you. J&S 🍿🎩

Posted 2 years ago

“I didn’t receive my order …”

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Posted 2 years ago

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Hi Kirstie, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Lovely popcorn, awful customer service. I had an email saying my order had been dispatched, then had an email from the delivery company saying a set date it was coming I booked off work to be in as anytime that day it could come, however I then had another email from Joe seph to say my order had been dispatched(same ref number) Called them to find out what was going on, the lady was so rude 'oh what do you want me to do, you will just have to wait in won't you', really???? Is this your customer service, if so I will take my custom else where, so rude. Now I don't know when my order is coming, and nither does Joe sephs , People do have to work I can't keep staying in waiting as you send incorrect emails when my order has been dispatched.”

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Posted 2 years ago

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Hi, We’re so sorry for the experience and sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, we have no control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 2 years ago

“Lovely products and fantastic customer service! Would definitely recommend x”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Angela, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 years ago

“The bundle never arrived so difficult to write a review of the product but I was charged the postage”

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Posted 2 years ago

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Hi Gail, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“I never recieved my order!”

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Posted 2 years ago

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Hi Menna, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Hi Very unhelpful Got a packet of popcorn hardly anything inside & did not do anything to help in regards to it Definitely not coming back”

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Posted 2 years ago

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Hi Amina, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“As much as the products are incredibly tasty, a big recognition should also go to the customer service team. With all postal strikes causing havoc these days, the customer service team quickly resolved this for me and they were so helpful throughout. I find Joe and Seph's overall a business that can't be faulted, delivery quality products and fantastic service.”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 years ago

“Still waiting for item to arrive seems it was a waste of money ordering.”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Mrs B, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, we have no control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 2 years ago

“I’ve never received the items”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Martina, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, we have no control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 2 years ago

Joe & Seph's is rated 4.6 based on 5,637 reviews