Joe & Seph's Reviews

Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.56

4.6 Rating 5,637 Reviews

88 %

of reviewers recommend Joe & Seph's

4.6

Based on 5,637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Joe & Seph's 5 star review on 3rd January 2025

157

Anonymous

Anonymous // 01/01/2019

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“Very good and very tasty.”

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Posted 1 year ago

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Hi Ana, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi Ana, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. Looking forward to your next purchase. J&S 🍿🎩

Posted 1 year ago

“The flavors of my most recent order were not appealing to me. I was really excited to try the grilled cheese but didn't find it to taste like grilled cheese at all. I disposed of every flavor after tasting.”

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Posted 1 year ago

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Hi Judy, We’re really sorry that our cheese popocron was not to your liking! It is definitely one of our more unusual flavours. Did you know that we have over 90 different popcorn flavours? We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 1 year ago

“So delicious”

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Posted 1 year ago

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Hi Lorraine, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 1 year ago

“Purchase on Joe&seph’s, website 20 packets variety popcorn on your site Could not fault it really nice to eat just purchased it on qvc 2boxes of six packets It was terrible hard bits in most of the packets Just can’t understand why this has happened On this occasion very disappointed probably this may be the last time for me”

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Posted 1 year ago

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Hi Bernard, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

“Tastiest popcorn i've tried”

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Posted 1 year ago

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Hi Chris, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 1 year ago

“I am here from Australia and braught Caramel and White Chocolate popcorn when I was in Wales just opened it and it is stale, I am so disappointed as I had heard how yummy it was, I am sorry but I think you need to know thank you maggiecooper888@gmail.com”

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Posted 1 year ago

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Hi Maggie, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

“Bought Eaton Mess Gourmet Popcorn from Selfridges. Disappointing. Too sweet and the pop corn too soft. Although the taste of strawberries was a nice surprise.”

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Posted 1 year ago

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Hi DB, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? On the other hand, glad that you like the taste of strawberries. J&S 🍿🎩

Posted 1 year ago

“Amazing Tiramisu flavour popcorn, you guys have made my day with the two of my favourite things, popcorn and Tiramisu. Thanks Joe & Seph.”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi Robert, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 1 year ago

“I have bought this salted caramel pop corn regularly with my online shop for a long time and love it as a special treat but am stopping buying for a while as too expensive for not all of it to be edible…..last 3 bags have had far too many ‘tooth threatening’ half blown kernel’s….within a corn that looks popped! Maybe a bad batch but annoying to have to spit out bits and husks - spoiling my carefree popcorn enjoyment ! I notice from previous reviews I am not the only one……I did email before placing this review but no response but you can’t put things right if you don’t know! Perhaps you have a new supplier ? Thank you”

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Posted 1 year ago

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Hi Magwumps, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? Hopefully, the email address I gave you will help as there should be someone from the team that should reply to you. You may also check your spam email to see if the response might be filtered from your email. Thank you for understanding. J&S 🍿🎩

Posted 1 year ago

“Dreadful, my delivery of Easter chocolates took ages to arrive, the chocolates were all smashed up, as was the packaging - the box these had been delivered in was in tact, showing these items were knowingly sent in a dreadful damaged state.”

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Posted 1 year ago

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Hi David, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and attach photos and our customer care team will make this right for you? J&S 🍿🎩

Posted 1 year ago

“Never received my parcel...”

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Posted 1 year ago

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Hi David, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. It is important for us to resolve this so hopefully, we can hear from you. Thank you. J&S 🍿🎩

Posted 1 year ago

“Love the salted caramel and double salted caramel. Very prompt response and delivery. Disappointed to have to eat popcorn very carefully. At least one piece in each bag so far has had a centre which is like rock and could damage teeth. I know that’s a very, very small amount but it removes the carefree spontaneity of eating the popcorn. I have never noticed this in the past when I’ve bought through QVC. I will give it another chance after I have got through my present stock and hope this has been a temporary blip.”

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Posted 1 year ago

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Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that you loved the salted caramel and double salted caramel. We are sorry to hear that there was a piece in each bag that has hard popcorn and we definitely understand that spontaneity is important. Rest assured we will deliver the best quality popcorn and in any case you want to raise any concern or issue that you think we need to check further, do not hesitate to let us know. You can email us at support@joeandsephspopcorn.freshdesk.com and we will assist you any time. J&S 🍿🎩

Posted 1 year ago

“They never came. It’s been a few months now so guessing I’m never going to have them or my money back 😂”

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Posted 1 year ago

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Hi Jessica, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 1 year ago

“Hi I am sooooo very disappointed in your lack of customer service. I love your popcorn but I am still waiting for your response from 20th December 2022. I did not receive my order! I have emailed you numerous times, even written a letter but still, no word at all from you, just auto responses. Please can someone respond. Fresh desk will not let me access it to see what the ticket numbers say, so any response through that I cannot see.”

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Posted 1 year ago

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Hi Dawn, We apologise for any inconvenience caused if you are having a problem accessing Freshdesk to see the response made. There was a response on ticket 33056. For the latest email you sent, the new ticket for that is 33089. In this case, we have replied again. We have copied one of our support's email just in case so we can follow up directly with your email. Thank you. J&S 🍿🎩

Posted 1 year ago

“Hi there Firstly, I just wanted to say that I have always been really impressed with your popcorn. Unfortunately this time it is a lack of delivery and lack of response issue. I ordered your popcorn festive slab for Christmas, due to royal mail strikes you sent it by evri instead... I never received it. I emailed you on 21st Dec to report this, no response, I emailed again on 21st Jan, no response other than auto reply. then on 21st Feb I posted you a letter with my details on it, still no rep!y. I was given two ticket numbers in the Dec and Jan auto response but unable to access this freshdesk thing. Very disappointed. Can you help please.”

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Posted 1 year ago

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Hi, We’re so sorry to hear this. I believe that you have already received a response to your query. Kindly reply to the email sent to you to resolve the concern. Please get in touch with support@joeandsephspopcorn.freshdesk.com and quote your order number; our customer care team will investigate this for you. J&S 🍿🎩

Posted 1 year ago

“Normally good, last few packets very stale and not good at all. Hard and awful to eat. No sell by date anywhere to found on the products so it may be out of date. Emailed the company to complain.”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi J, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? Since you've mentioned you already sent an email, kindly allow some time for the team to check your email. Thank you. J&S 🍿🎩

Posted 1 year ago

“Hello I wrote a review about the poor quality of your popcorn in the advent calendar I have sent 2 emails via your website ticket numbers 32200 and yesterday on ticket number 32383 Please check your emails poor customer service Julie Wilson”

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Posted 1 year ago

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Hi Julie, We’re so sorry to hear this. We do receive a large volume of emails daily and we are trying our best to respond with 24hrs to all queries. Upon checking with the team, they have responded to your ticket inquiry and resolved your concern. Should you have any concerns, you can always reply to the ticket submitted. Thank you and have a nice day ahead. J&S 🍿🎩

Posted 1 year ago

“Brought the advent calendar big mistake, popcorn stale and soft Paid £30.00 popcorn went in the bin seen similar review on here Contacted Joe and Seph’s had no reply to email Poor customer service as well as poor popcorn”

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Posted 2 years ago

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Hi Julie, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“I bought the holiday calendar with the different kinds of popcorn. All the popcorn was terribly stale and I had to throw all the bags away. Very disappointed, this calendar was 30.00 at Barnes and Noble.”

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Posted 2 years ago

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Hi Sandy, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“Two favourites so far, the Mature Cheddar Cheese and my all time addictive favourite Marmite! The best part is that both my wife and daughter think they are disgusting so won't touch my snacks, however, they are quite happy for me to dive into their sweet flavoured packs, a double win.”

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Posted 2 years ago

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Hi Denny, Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day! J&S 🍿🎩

Posted 2 years ago

Joe & Seph's is rated 4.6 based on 5,637 reviews