Joe & Seph's Reviews

Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.56

4.6 Rating 5,709 Reviews

88 %

of reviewers recommend Joe & Seph's

4.6

Based on 5,709 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Joe & Seph's 5 star review on 3rd January 2025

157

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on parcel to come”

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Posted 2 years ago

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Hi Caron, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“I did not recieve the items”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Sara, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Packet was half empty but was very tasty”

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Posted 2 years ago

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Hi Ozan, We’re so sorry to hear that you received the pack half empty. It sounds like we’ve made a mistake. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and attach photos and our customer care team will make this right for you. J&S 🍿🎩

Posted 2 years ago

“When I get my order I'll let you know, been over a week so far.”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Ian, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Haven’t received them yet”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Sharon, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Not received yet”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Julie, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Disappointed with my bundle. The pumpkin packet was half empty.”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Patricia, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and attach photos and our customer care team will make this right for you. J&S 🍿🎩

Posted 2 years ago

“I loved the Caramel and White Chocolate but the spiced Pumpkin was just wrong- sorry, but all I could taste was Cinnamon, which I don't like. (The pumpkin flavour was part of an offer and I didn't realise it had Cinnamon in.)”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 2 years ago

“I haven’t received my order yet”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Glenn, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“I haven’t receive my orders yet”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Package hasn't arrived yet..”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi William, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Nice popcorn. Also ordered the chocolate bites but they came melted into a solid block due to the heat so can’t really give an opinion on these.”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi N Donnelly, We’re so sorry that our popcorn didn’t arrive in perfect condition. Due to the heatwave here in the UK, we had to temporarily pause dispatching orders to avoid our products melting. Even though we took these extreme steps, our products can still be affected by heat during transit, which is unfortunately outside of our control. Please get in touch with our customer care team for more help on this matter: joe@joeandsephs.com. J&S 🍿🎩

Posted 2 years ago

“Arrived totally melted because of the heat 🥲gutted!”

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Posted 2 years ago

“One bag had a tiny air hole in so the popcorn was stale 😞 Not great”

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Posted 2 years ago

“Got my delievery all melted due to heat”

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Posted 2 years ago

“Nice but too light/expensive”

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Posted 2 years ago

“I loved the chocolate popcorn bites, absolutely delicious however really disliked the mince pie popcorn. So overall 3 stars.”

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Posted 2 years ago

“Popcorn are absolutely amazing and tasty, however, I am happy that my postman knows me, as instead of the address, there was my email address!!! Luckily this was a small order..”

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Posted 2 years ago

“Popcorn was excellent in taste great variety. but unfortunately the box it arrived in there was a massive hole in it and the popcorn bags were all stuck together causing damage as they were separated”

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Posted 2 years ago

“Great popcorn as usual, but not the flavours that were advertised in the Ultimate night-in bundle, which is a bit disappointing.”

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Posted 2 years ago

Joe & Seph's is rated 4.6 based on 5,709 reviews