Joe & Seph's Reviews

Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.56

4.6 Rating 5,709 Reviews

88 %

of reviewers recommend Joe & Seph's

4.6

Based on 5,709 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Joe & Seph's 5 star review on 3rd January 2025

157

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely popcorn, awful customer service. I had an email saying my order had been dispatched, then had an email from the delivery company saying a set date it was coming I booked off work to be in as anytime that day it could come, however I then had another email from Joe seph to say my order had been dispatched(same ref number) Called them to find out what was going on, the lady was so rude 'oh what do you want me to do, you will just have to wait in won't you', really???? Is this your customer service, if so I will take my custom else where, so rude. Now I don't know when my order is coming, and nither does Joe sephs , People do have to work I can't keep staying in waiting as you send incorrect emails when my order has been dispatched.”

Helpful Report

Posted 2 years ago

Hi, We’re so sorry for the experience and sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, we have no control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 2 years ago

“The bundle never arrived so difficult to write a review of the product but I was charged the postage”

Helpful Report

Posted 2 years ago

Hi Gail, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“I never recieved my order!”

Helpful Report

Posted 2 years ago

Hi Menna, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Hi Very unhelpful Got a packet of popcorn hardly anything inside & did not do anything to help in regards to it Definitely not coming back”

Helpful Report

Posted 2 years ago

Hi Amina, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“Still waiting for item to arrive seems it was a waste of money ordering.”

Helpful Report

Posted 2 years ago

Hi Mrs B, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, we have no control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 2 years ago

“I’ve never received the items”

Helpful Report

Posted 2 years ago

Hi Martina, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, we have no control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 2 years ago

“Never received this order. Never had a problem before.”

Helpful Report

Posted 2 years ago

Hi Michelle, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“was really excited to receive halloween bundle but it never turned up”

Helpful Report

Posted 2 years ago

Hi Zoe, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“I never received my parcel. Could this please be looked into. Ordered 25th October and never received”

Helpful Report

Posted 2 years ago

Hi Sarah, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Never received my order and had no reply from email”

Helpful Report

Posted 2 years ago

Hi Emma, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. The email I provided should work and you should receive a response. J&S 🍿🎩

Posted 2 years ago

“Ref order 872027 21Oct 2022 has still not been delivered”

Helpful Report

Posted 2 years ago

Hi Stephen, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Never received the order”

Helpful Report

Posted 2 years ago

Hi J, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“I never received it! My emails enquiring why have not been responded to.”

Helpful Report

Posted 2 years ago

Hi Timothy, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Still waiting for delivery, no reply to the Email I Sent apart from previously answering your questionnaire”

Helpful Report

Posted 2 years ago

Hi R Martin, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Never received my order”

Helpful Report

Posted 2 years ago

Hi Katie, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“I didn’t receive my order even though it’s been 3 weeks since I received an email to confirm my order has been dispatched. I’m very disappointed that it’s not been delivered especially considering the payment if £5.50 was debited from my account nearly 1 month ago. Can this issue please be resolved ASAP, either by giving me a refund or re-sending the order. Thank you, Shabana”

Helpful Report

Posted 2 years ago

Hi Shabana, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“I ordered some popcorn for my mums birthday (I’m 12) and it never turned up. I was really upset.”

Helpful Report

Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Oliver, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“For the 2nd time my purchase failed to arrive. Even worse, Joe and sephs have failed to respond to 2 emails asking for my recent purchase to be sorted. I am still waiting for my purchase or a reply.”

Helpful Report

Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Didn't receive the item”

Helpful Report

Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Mrs C, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Whilst I appreciate the order was free, I did pay P&P but have not received it. So cannot comment on the taste. Just the service to date.”

Helpful Report

Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

Joe & Seph's is rated 4.6 based on 5,709 reviews