Name: Jobalots
Address: London Road Industrial Estate, Pembroke Dock, London Road Industrial Estate, Pembroke Dock, Pembroke Dock
Rating: 4.00

“Sending used items with missing parts .. thats RIDICULOUS .. if I could I would give 0 stars”

Helpful Report

Posted 1 year ago

Hi there, This falls into the condition description advertised on the listing: Items are untested and unsorted by Jobalots and may be damaged, coming directly from the source company. All products will need to be checked, and in some cases repaired to current safety standards before resale. No warranty/guarantee on any items. Products might have missing parts. Perishable products may have exceeded their expiry/use-by dates. Please note that size, colour, and style may vary. Please note that your total inventory of your order may vary by +/- 10%. Images are for illustrative purposes only. We hope this information will help inform your future orders. If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 1 year ago

“Awesome site, I love it. keep it up”

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Posted 1 year ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 1 year ago

“Simple and effective”

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Posted 1 year ago

Hi there, Thank you for your feedback! We are so happy to hear this and we look forward to trading with you in the future! If you have any ideas on how we could make our service even better for you then please let us know at support@jobalots.com.

Posted 1 year ago

“Brilliant company but got stung by 50% of the goods totally worthless and beyond repair!! Contacted customer services and just got told they can’t do nothing so literally lost money. Buy, Sell and make Jobalots profit that should be there moto 👏🏽👏🏽”

Helpful Report

Posted 1 year ago

Hi there, Thanks for sharing your experience! We’re sorry to hear that this wasn’t the perfect experience for you but we’re really happy we could resolve this for you! If you can think of any ways we can improve our service then please send us an email at support@jobalots.com.

Posted 1 year ago

“Good site - Found items to be reliable - Fast delivery”

Helpful Report

Posted 1 year ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 1 year ago

“I am fed up with purchasing items that are broken. I appreciate that the Customer Returns have not been checked and it clearly says that, but I do not expect to open boxes to find the electrical items do not work at all and are then placed in the bin. I understand that customer returns could include damaged items or boxes or simply not required by the customer, but at the moment you are just selling rubbish.”

Helpful Report

Posted 1 year ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 1 year ago

“Good work Nice company”

Helpful Report

Posted 1 year ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 1 year ago

“At customer too many spoiled things are not worth it”

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Posted 1 year ago

Hi there, Thanks for sharing your experience! We really appreciate your feedback and we hope to make your next experience with us better! If you can think of any areas we can improve our service then please send us an email at support@jobalots.com.

Posted 1 year ago

“Rubbish. Charging twice for same transaction.”

Helpful Report

Posted 1 year ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 1 year ago

“Fast delivery . Good deals”

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Posted 1 year ago

Hi there, Thank you for your feedback! We are so happy to hear this and we look forward to trading with you in the future! If you have any ideas on how we could make our service even better for you then please let us know at support@jobalots.com.

Posted 1 year ago

“Absolute waste of money and time. I've been ripped off by your company and items I've bought have been thrown in the rubbish. Because that's what you have been selling us.”

Helpful Report

Posted 1 year ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 1 year ago

“Lovely communication and helpful team”

Helpful Report

Posted 1 year ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 1 year ago

“Decent overall However, wrong items were dispatched”

Helpful Report

Posted 1 year ago

Hi there, Thanks for sharing your experience! We really appreciate your feedback and we hope to make your next experience with us better! If you can think of any areas we can improve our service then please send us an email at support@jobalots.com.

Posted 1 year ago

“I think this site is great excellent service and really quick delivery”

Helpful Report

Posted 1 year ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 1 year ago

“Very poor customer service. When I started to buy from Jobalots more than 1 year ago, they were helpful if anything went wrong which was rare back then. I spent thousands of pounds at their company. Now you have to email them on an email address and fill a form if something is missing. They are very slow to get back to you, always a different person gets back to you so you have to explain the issue over and over again. Customer support is poorly trained and just wants to get rid of you. I recently purchased a pallet of beds, which only partly arrived. Instead of 4 beds I got 1 headboard 2 different bed base part different colour and size (each bed consists of 2 bed base parts) and a bed which was not on the manifest at all. Some of the items were completely missing. Which missing parts should have been apparent at the time of the listing of the pallet for bidding and preparing the manifest. Everyone is bidding in the knowledge of the manifest. So instead of 4 beds I got only 1 which was not on the manifest at all and some bed parts it cost me £470 inc VAT and they offered £30 incl VAT refund for one missing item. They say that if I got any part of a bed let say some legs it counts as I got the full item since it is a customer return. As a long-time customer I am always prepared for some rips, and broken parts, but I can not be prepared for items listed on the manifest and completely missing. It is really apparent regarding to a bed, if there is no mattress or some or all part of the bed is missing. I emailed them that it is not right they asked me questions over and over again and at one point they refunded £30 incl VAT. I asked how they calculated but no one could explain to me, they said they have an Excel made by someone they put the missing item in it and calculates automatically. No one could explain to me the formula which it uses. I think when this pallet was listed it was very apparent that there is no 4 beds but it did not prevent them as to sell it as 4 beds instead of listing it as a headboard and some bed base parts, since you can not see what you are bidding for it became a very risky business with them since they started to sell rubbish instead of dumping it in the landfill. They pocket the money and do not care if you have been scammed. This is not a good business policy in the long run.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for sharing your experience with us! I'm very sorry to hear that your order arrived in this condition. I can see that my colleague has sent you an email regarding this, we hope to hear back from you soon so we can resolve this issue for you right away!

Posted 1 year ago

“Simple,fast postage,saved loads”

Helpful Report

Posted 1 year ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 1 year ago

“Fabulous new and return items so TV the potential for a lot of profit. Delivery was also super fast!”

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Posted 1 year ago

Hi there, Thank you for your feedback! We are so happy to hear this and we look forward to trading with you in the future! If you have any ideas on how we could make our service even better for you then please let us know at support@jobalots.com.

Posted 1 year ago

“Very easy to navigate on the website and fun to participate in the auction, everything is clear!”

Helpful Report

Posted 1 year ago

Hi there, Great to hear about your experience! Nothing brings us joy more than hearing about our customers' happy experiences so this is great for us! If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 1 year ago

“Not bad but very risky at least half of what you you buy will be trash. Most lots arrive very badly packaged causing lots of damage. and many many things will be missing. Brand new items seem the worst. You can find some bargains but have to work through loads of trash to find them.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for sharing your experience! We really appreciate your feedback and we hope to make your next experience with us better! If you can think of any areas we can improve our service then please send us an email at support@jobalots.com.

Posted 1 year ago

“Having used several Online Auction Companies, I have found Jobalots to be one of the best top deal with, very fair with the extra charges, delivery, etc., Having to pay for your item on the day is a pain, especially if the auction only closes late.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for sharing your experience! We’re sorry to hear that this wasn’t the perfect experience for you but we’re really happy we could resolve this for you! If you can think of any ways we can improve our service then please send us an email at support@jobalots.com.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Jobalots Reviews