“Not happy I have to return items at my own expense. Also not happy all rules are written in German while you ship internationally and expect shoppers from abroad. I am returning items and will buy again, because I love JNBY, but this is weird practice you are offering.”
Dear Arnoldas,
Thank you for your 4-star review of JNBY Europe. We are really glad to hear that you like JNBY and are thinking about shopping with us again.
However, we would like to sincerely apologize to you that the shipping instructions were only available in German, even though we offer international shipping and expect customers from abroad.
Your feedback is important to us and we assure you that we will do our best to improve our service for our international customers. We have immediately provided the shipping instructions in English.
Thank you for sharing your opinion with us. We hope that you will continue to enjoy your JNBY purchases.
Yours sincerely,
Thorsten -
JNBY Europe Team
