Janitorial Direct Ltd Reviews

Name: Janitorial Direct Ltd
Address: Unit 298 Oak Drive Hartlebury Trading Estate, Kidderminster
Rating: 4.54

4.5 Rating 654 Reviews

90 %

of reviewers recommend Janitorial Direct Ltd

4.5

Based on 654 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

+441299252440

Email:

sales@janitorialdirect.co.uk

Location:

Unit 298 Oak Drive Hartlebury Trading Estate
Kidderminster
DY10 4JB

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Jumbo Rolls & hand towels on Monday 22nd October, for next day delivery, didnt come Tuesday, phoned said only dispatched Tuesday! Came Wednesday, wrong toilet rolls, sent right ones got Thursday, courier would not take back wrong ones, they emailed return labels, I printed off, Courier came Friday took them away! Bear in mind I have to wait in for this stuff, no timed delivery, a week wasted. I paid online for it all, then I got an invoice for the correct ones they sent!! Which I already paid for. Unbelievable! You could not make it up, and one of the toilet rolls was mashed up! I cannot work whilst waiting for this order, so consequently I have lost money. Thanks for that!”

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Posted 6 years ago

Hi Peter, thank you for the feedback on your recent order, and we apologies for any inconvenience this may have coursed. I can see form your order history that you have been ordering form us almost every month for well over a year now so thanks for that. With regards to you most recent order you are quite right about the next day delivery, you ordered at 12:27 and our cutoff is at 13:00. And there was on this occasion a processing error on one of your products. I am please to hear however that once we were made aware of this we were able to get the correct goods out to you the following day. We also appreciate the frustration when the carrier collected your goods latter that day. This is unfortunately how the carriers operate, the collections are done on a different van and this will often be latter on the same day. We also apologies for the confusion with regards to the invoicing. We would obvious never asked for payment when replacing goods however we did need to issue a new invoice so that your and our paper work now show the correct products. Again apologies for any inconvenience and thank you for bringing this to our attention.

Posted 6 years ago

“Brilliant”

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Posted 6 years ago

“Excellent prices, helpful staff and deliveries in good time, highly reccommend.”

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Posted 6 years ago

“Very prompt service”

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Posted 6 years ago

“Always, efficient and website is very good when sourcing items.”

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Posted 6 years ago

“Prompt efficient service, thank you.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“good product and good service.”

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Posted 6 years ago

“Unfortunately the items I ordered last weekhave still not arrived, but will give feedback when they do”

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Posted 6 years ago

“Quick delivery and easy ordering. We've not had any issues”

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Posted 6 years ago

“Product arrived exceptionally quickly”

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Posted 6 years ago

“I am sorry to say, no purchase was made due to the stock problems Janitorial Direct encountered due to no fault seller, however, Janitorial Direct advised me the problems and did refund the full amount within the matter of a day or so, for which I must thank the seller, to rate Janitorial Direct on a sale I find this very hard to do as there was no sale, to rate Janitorial Direct on updating me of the order I must rate as Very Good, thank you”

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Posted 6 years ago

“Very good range of cleaning materials delivered very quickly. Will definitely use again.”

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Posted 6 years ago

“Satisfactory solution to delivery issue.”

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Posted 6 years ago

“First Class Service”

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Posted 6 years ago

“Great product and price fine but I could not get your website order system to work. Messages left asking for a call back were not responded to. When I got your on line support to help, they were very good and sorted it for me. Hopefully next order will go smoothly”

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Posted 6 years ago

“Always very informative regarding product, prompt deliveries and helpful staff - thank you.”

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Posted 6 years ago

“I’ve got a little puppy and he keep marking his territory indoors so I mop the floor and with damp cloth wipe all the corners - the smell is gone ! Very fast delivery ! Good price !”

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Posted 6 years ago

“Good product quickly dispatched. Thank you.”

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Posted 6 years ago

“Delivered to the billing address (my home address) rather than delivery address (work) luckily I wasn't in so could call TNT and get them to redeliver to the correct address - just a bit annoying - checked on invoice and delivery address was stated as work address”

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Posted 6 years ago

Janitorial Direct Ltd is rated 4.5 based on 654 reviews