Hi Katherine,
Thank you for sharing your feedback. We take all reviews seriously and are committed to addressing any concerns. I have emailed you regarding this order and have processed the missing gift wrap to be refunded immediately.
Best wishes,
Hannah Symonds
Online Administrative Assistant
“It purported to be a vintage serving spoon with a Jane Austen quotation but it wasn't big enough to be a serving spoon, was nothing like the design of the pictured spoon and the quotation wasn't from Austen. The only favourable comment I can make is that JA.co.uk gave me a full refund.”
Hello David,
Thank you for providing us with this insightful feedback in regard to our Vintage Spoons. I'm sorry to hear that you were not satisfied with your order, but we're pleased that a refund was issued to you promptly following your initial complaint.
Additionally, we're sorry for any confusion in regards to these antique items. As stated on our website, due to the individual nature of the spoon, each item may differ slightly from the picture used; however, we will be implementing quality checks to ensure all spoons dispatched are of adequate size.
Thank you for bringing this matter to our attention, and please feel free to get in contact with online@janeausten.co.uk if you have any further concerns.
“Not pleased with the hat. Poor fit on my head. Strings to adjust size too thin and short to be easily used. Ribbon tails on back - one long, one short. Seems poor quality.
DHL delivery prompt. Good service there.”
